The Oaks Care Home

Llanidloes Road, Newtown SY16 1HL
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9.7 40 Reviews
  • The Oaks Care Home, Newtown
The Oaks Care Home is a purpose-built care home in the heart of Newtown offering residential, nursing and dementia care tailored to individual requirements in a safe and friendly environment.

With its 73 rooms spread across three floors, extensive communal areas including a bar/coffee lounge, cinema/activity room, a hair salon and more, the home provides an environment where residents can live life to the full, supported by caring staff and a carefully planned, individual care plan. Residents also benefit from stunning views over the countryside, dining rooms and libraries on each floor.

The highly experienced staff fully recognise the importance of families and friends to residents and listen with compassion to ensure the best standards of care in an environment you would expect in your own home.

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Care Provided by The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Roberts (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,395
    • Self-Funded Nursing Care from £1,662
    • RESPITE Self-Funded Residential Care from £1,395
    • RESPITE Self-Funded Residential Dementia Care from £1,395
    • RESPITE Self-Funded Nursing Care from £1,662

  • Fees are subject to assessment by the home. Please contact the home for more informaiton.
  • (these prices are only a guideline, please contact The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mealtimes are protected. To arrange a tour of the home please contact the team directly.


  • Parking

  • Free care park onsite.


The Oaks Care Home Reviews (40)

Total of 40, showing 1-20
9.7

The Oaks Care Home has a Review Score of 9.7 (9.651) out of 10, based on 29 reviews in the last 2 years. Over all time The Oaks Care Home has 40 reviews.

Overall Experience

  • 30
  • 9
  • 1
  • 0
  • 0

Date Published

40
5
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Review from Chris H (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can wholeheartedly recommend The Oaks
The fabric of the building (and the rooms ) is fresh and modern and generally kept in excellent order ( full marks to all domestic staff).
But, as comforting as this is, it is people who care, and it is the staff who make a care home.
The friendly, helpful
and empathetic staff at The Oaks help to make my Mother's residency there as pleasant and comfortable as can be, giving me peace of mind that she is being well looked after at all times.
Management, Carers, Kitchen staff, Domestic and Laundry staff are all so busy, but do their utmost to spend as much time with her as their demanding schedules will allow and all chat with Mum whenever they can which I greatly appreciate.
I am present almost every day, and can vouch that the level of care is of a consistently high standard.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you Chris for your lovely feedback which I will share with the team. It is our pleasure to be in a position to provide your Mum with the care and support she requires and working with you and your family on a daily basis clearly has developed really positive relationships and your involvement has been key. The feedback is really helpful for individuals looking for services for their loved one so thank you for taking the time to submit this.


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Review from John S (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always a pleasure to walk into The Oaks. The entrance is spacious and welcoming. The same is true of the first floor where my wife currently resides. All the staff are polite and friendly. They are neatly turned out but some omit their name tags.
My wife's room is adequate but nit cozy. I don't
see the personal care in action but my wife is happy with it. The carers take great pains to see that she eats her meals. They also chatter cheerfully to her. I think that her cognitive ability is improving largely thanks to this.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much John for providing this feedback it really does make such a difference for people looking for care services. I have shared this with the staff teams and would welcome any further feedback where you feel we can improve on areas not currently at 5.


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Review from P C (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the staff are friendly and appear to want to care. However not all appear to understand that my Mother can't get out of her chair, so to leave things 'out of reach' is not helpful, and neither is just leaving her laundry out. I also appreciate how difficult my Mother can be.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback. We are of course very disappointed with the overall scores and would welcome a sit down with you to discuss these in more detail. Continuous improvement is very important to us and we would like an opportunity to work on these areas with you. Regards Jen Roberts


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Review from J C (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming and caring. Mum is safe and well looked after. I am kept informed about her health status.
The home is kept clean and Mum's room is warm and spacious.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for leaving feedback this really helps others looking for services for the first time. If there any improvements you feel we can make to get to 5 stars across all areas please come and speak to me or my deputy. Regards


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Review from Andrew N (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first days of my mother and father's residence at The Oaks they were treated with care, respect and dignity. Even during the COVID epidemic the Oaks staff carried out their care duties to the letter. My mother was a resident between January 2020 until December 2022 and my father was a resident
between January 2020 until December 2024 so that's quite a period of time for them to be looked after. I would highly recommend this care home to anyone seeking high-quality services for their loved ones.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to take this opportunity to thank you for leaving a review at what is a very difficult time for you and your family. This will be shared with the team. We do hope that you will continue to keep in touch and you are welcome to join us for coffee or any of the events we have lined up.


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Review from L P (Grandson of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was very much not the type of person at all to ever end up in a care home, she was reluctant all her life. Due to local reviews, The Oaks was the only one she would ever consider going to. We were very worried that she would want to come out soon because of her character, but since she
has been there, she has never wanted to leave. The standard of care is excellent, and she continuously says that she cannot pick any faults with The Oaks at all. We are very grateful to all the staff there for looking after her so well.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for your very positive feedback which I will share with the staff team. We are delighted to be able to support your Grandmother and also you as a family and feel already that we have developed positive partnerships with you.


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Review from S S (Granddaughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my nan came to The Oaks we all as a family were welcomed into their open arms. I visited Nan in her new home twice a week, different days and different times, every time my nan was very well cared for by all the staff. Nan was only there for just over 6 months before she passed, the exceptional
care that Nan received during her end-of-life care was second to none. Some of the staff members even came into the home on their days off, that made us know as a family how much they cared for Nan and how well they looked after her on the days we weren't there. We were able to come and go as we pleased when Nan became end of life, we basically moved in for a couple of nights it was great. After trying the food it is beautiful. Not like school dinners like I first thought, it's full of flavour and always looked very appealing! But honestly thank you all on floor two I will miss you all, you've been amazing. Thank you for looking after my nanny when me and grandad couldn't anymore.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for taking the time to leave us such a lovely review. It was a privilege to care for your Nan and to make such wonderful relationships with you all as a family, we miss your visits and hope that you will keep in touch.


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Review from F S (Granddaughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I may be biased, but my grandmother is one of the most incredible women I know. After visiting The Oaks, I can take comfort in the fact that she is treated as that. The staff are beautiful and personable. The food is great and facility is clean and welcoming.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for this lovely response our teams always try their very best to make our home as much a home from home as they can I will share this feedback as I always do with the various teams.


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Review from S E (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Mum at The Oaks for two to three years from Australia. As hard as it is coming and going it does provide comfort to me knowing the home takes such good care of Mum. She is as happy as she can be.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your very positive response it is a pleasure supporting your Mum and we always look forward to your visits.


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Review from K R (Daughter-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazed at the care given to our family member who is a resident at The Oaks Newtown. The staff undertake a difficult job with empathy and an ever-changing environment. Always helpful and good communication from all at The Oaks.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for taking the time to leave us a review it helps those looking for services hugely. I will share the feedback with the team.


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Review from W G (Mother of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my son had at The Oaks after a bad stroke at the age of 50 years was excellent and all the staff were friendly and helpful.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to leave us a review I will share this with the team, it was a great pleasure to support you and your son in his journey to recovery and back into the community.


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Review from N G (Respite Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at The Oaks for 5 months. A lovely new home where the staff were all caring and friendly.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your kind words we really do try to provide high quality care within a homely environment.


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Review from D L (Stepson of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult transition for my stepfather over the last 6 months, after spending a long period in the hospital. He is safely cared for and looked after well. The staff are kind and friendly and nothing a problem, spending time with him for his needs. Updates and communication is very good. Nice to see
staff working hard and with a sense of humour at the right time.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your review, I will share with my team, the time taken by families assists other families who are looking for services so it is really important.


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Review from Eirwen H (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we find the care home good at the moment but dinners for Mum are not that good. I have to fetch more gravy every time I am here after telling them about it. Mum seems to be happy here so that's all that we want for her.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback. It is really useful, we will address the issues regarding gravy with the catering team and staff immediately. If there are any other areas where you feel we need to improve to get 5 stars across the board please pop in and discuss with either myself or my deputy.


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Review from Alan D (Husband of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent nursing and support care received by my wife for the few weeks she was there. The staff were very friendly, helpful, and supportive, especially the lead nurse. Overall the building was clean, tidy, and well maintained with good facilities.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to leave us this response at what we know will be a very difficult time for you and your family. We were delighted to have been able to offer your dear wife a more normal environment than a hospital ward for the short time we could that also enabled you as a family to have some degree of normality and privacy.


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Review from Joan S (Sister of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home I think is the best I have come into contact with. Always plenty of biscuits and cake etc. Always lovely and warm. The staff are always helpful and kind. I have no idea about price but there is always something put on for the residents. Well done.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for leaving this review it really is helpful for families looking for care. It is also really motivational for our teams to read this feedback.


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Review from D H (Wife of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family had their doubts about dad coming into The Oaks, and I visited with 2 sons to meet staff and look around. I had already met the Manager who I found very friendly and informative. We found the residents looked content, only one said she would prefer not to be there! The staff were friendly
and helpful. The home is modern and very clean and warm. I have visited frequently since he came to live here, often around mealtime. The choice of meals, fresh cooked always smells delicious and my husband eats well. He is encouraged to join in the variety of occupations from craft and painting etc to live musical entertainment, which I have attended and was very good. Encouraged, not forced to attend. In the warmer weather, there are lovely accessible gardens to enjoy tea and cake, with family members or just on your own if you wish. My family and I, couldn't be happier with the home and care he gets. Very many thanks.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for taking the time to leave us a review. This helps those families who are looking for services for the first time enormously. I will share this with the team.


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Review from N P (Friend of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend spent the last three months of his life in the Oaks, as his cancer meant that he could not be in his own home. The staff were friendly, understanding and compassionate. As a visitor, I was able to come and go at any time and get to know the staff which meant I could ask for assistance when
needed.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for leaving us a response the information is accessed by families considering services and first-hand feedback from those who have tried it is always the best. I will share this with our team.


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Review from Sandra C (Daughter-in-law of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a good safety procedure upon entering The Oaks, ensuring we signed in and code-protected doors. My mother-in-law was well-dressed and had just finished her lunch, we went to the church service where she enjoyed the singing and prayers. Upon going back upstairs to her room, which was clean
and tidy, she was taken to the bathroom before resting for the afternoon. The staff at The Oaks are friendly and caring towards residents each time we visit, overall this home is meeting all our expectations.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for leaving The Oaks such a positive review this really helps us to know where we are succeeding against families expectations particularly in relation to a new admission.
I will share this with the team as I do all feedback.


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Review from C G (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just want to praise the staff and management for the excellent care of my mother and the smooth organisation of running The Oaks Newtown.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for taking the time to leave a review for the Oaks. These reviews are really helful for people looking for services and provide really valuable information to them.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for The Oaks Care Home is calculated as follows: ( (235 Excellents x 5) + (81 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 332 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Oaks Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (4)

Jennifer

Jennifer Roberts

Job Title: Registered Manager

Joined: 2020

Jen is The Oaks Care Homes' dedicated Registered Manager.


She is a Registered Nurse with over 40 years of experience across the Health and Social Care sectors.


Cheryl

Cheryl Morris

Job Title: Activity/Community Coordinator

Joined: 2022

Cheryl is a dedicated Activities Coordinator at The Oaks Care Home.


She likes to create a positive and happy environment where the residents feel included, valued and cared for. She likes to create meaningful activities that include 1-2-1 games, music and arts and crafts.


At the home, Cheryl loves to chat, and be creative through art & music and outside of work she loves farming with her dogs. Cheryl is all about doing things to help make people feel happy.


She loves interacting with the residents and seeing their smiling faces, knowing she has made a difference every day.


Jane

Jane Jackson

Job Title: Activity/Community Coordinator

Joined: 2023

Jane joined The Oaks Care Home in February 2023 as an Activities-Coordinator.


Jane organises events and provides fun and meaningful activities for the residents of The Oaks.


She has over 25 years of experience in the care industry and loves making a difference in people's lives. It gives her great job satisfaction to see the smiles on the resident's faces every day.


Portia

Portia Wilson

Job Title: Clinical Lead

Joined: 2024

With extensive nursing experience, my journey began over 20 years ago as a Carer in a care home in Bristol. I later trained as a Nurse and, after qualifying and gaining a range of experiences, transitioned into community nursing. I worked in Northamptonshire and Powys for 12 years before becoming a specialist Lymphoedema Nurse, a role I held for six years.


After nearly 20 years in the NHS, I was ready for a change. My experience visiting residential homes—both as a Community Nurse and a Specialist Nurse—gave me valuable insight into care home settings, making this career transition a natural fit. Though this is my first management role, I bring a wealth of clinical experience and a passion for learning.


As Clinical Lead at The Oaks, I have the privilege of remaining hands-on with residents while also working behind the scenes to ensure we deliver the highest standard of care. I am incredibly proud to work here, alongside a wonderful team of nurses and carers who share the same dedication and commitment.


Caring for the elderly has always been close to my heart. At just 14 years old, I volunteered with Age Concern, visiting older people in the community. Working here has reminded me of the profound impact even small gestures can have on those who are no longer as independent as they once were. Seeing the joy and laughter of our residents is the most rewarding part of my role, and I feel truly privileged to play a part in shaping services that provide them with dignity, comfort, and exceptional care.


Frequently Asked Questions about The Oaks Care Home

What types of Care is The Oaks Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Oaks Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at The Oaks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks Care Home to the centre of Newtown?

1.0 mile(s) as the crow flies, distance by road may be significantly further.