The Oaks Care Home

Llanidloes Road, Newtown SY16 1HL
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9.7 40 Reviews
  • The Oaks Care Home, Newtown
The Oaks Care Home is a purpose-built care home in the heart of Newtown offering residential, nursing and dementia care tailored to individual requirements in a safe and friendly environment.

With its 73 rooms spread across three floors, extensive communal areas including a bar/coffee lounge, cinema/activity room, a hair salon and more, the home provides an environment where residents can live life to the full, supported by caring staff and a carefully planned, individual care plan. Residents also benefit from stunning views over the countryside, dining rooms and libraries on each floor.

The highly experienced staff fully recognise the importance of families and friends to residents and listen with compassion to ensure the best standards of care in an environment you would expect in your own home.

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Care Provided by The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Roberts (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,395
    • Self-Funded Nursing Care from £1,662
    • RESPITE Self-Funded Residential Care from £1,395
    • RESPITE Self-Funded Residential Dementia Care from £1,395
    • RESPITE Self-Funded Nursing Care from £1,662

  • Fees are subject to assessment by the home. Please contact the home for more informaiton.
  • (these prices are only a guideline, please contact The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mealtimes are protected. To arrange a tour of the home please contact the team directly.


  • Parking

  • Free care park onsite.


The Oaks Care Home Reviews (40)

Total of 40, showing 21-40
9.7

The Oaks Care Home has a Review Score of 9.7 (9.651) out of 10, based on 29 reviews in the last 2 years. Over all time The Oaks Care Home has 40 reviews.

Overall Experience

  • 30
  • 9
  • 1
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Date Published

40
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11

Review from S B (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was brought in for end-of-life care on the 18th of January. The care he is receiving is excellent, nothing is too much trouble. I find the staff very helpful and friendly. My husband has settled in really well. I would definitely recommend The Oaks Care Home, 100%.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your positive response, the team really do work hard and palliative care is something they are very proud to be able to deliver to our residents. Working with families closely is really part and parcel of the roles we all play and having positive relationships supports us all on a day-to-day basis.


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Review from Jane H (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review relates to December, Christmas time:
My mum has had the best Christmas for over twenty years with music, singing and decorations, it was amazing and she thoroughly enjoyed herself. The Christmas dinner was wonderful and the staff were happy and making a lovely atmosphere. Thank you.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for leaving us this review. Living in a care home is often difficult at first for some residents and particularly at Christmas time when memories of past Christmases come flooding back. We are delighted that, in your mum's case, we made it such a positive experience. Our team really do go that extra mile.


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Review from J W (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is at end of life and has been in The Oaks Care Home in Newtown (Powys) for over twelve months. The care she is receiving is second to none. The staff are amazing and care for your loved ones as if its their own family. They are trustworthy and can't do enough for you. They even look after the
family, constantly checking if we need anything, drinks or food. We are so lucky to have their support. My mum is so happy and content as she can be with the circumstances. The home is always spotless.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for leaving us this very positive and kind feedback, especially at such a difficult time. Providing end-of-life care to our residents is the final thing we are privileged to do. Our staff are genuinely affected when we get to this stage of one of our residents' lives and deliver the care with great affection and tenderness and due to the close relationships that we develop with our families this care always extends to them.


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Review from E W (Respite Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the home for respite for the last 3 months. Staff are always friendly and professional. Housekeeping are spotless and nothing is too much trouble. Family can visit any time they wish. The management team seems well involved and their door is always open even for minor issues. If something
is raised it gets actioned.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your very positive review we have been very pleased to have supported you through these few months all in an effort to get you closer to your home and very soon to be leaving us and returning home. We hope that you will keep in touch with us and pop in for a coffee when you do leave.


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Review from Rosemary P (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although only for a short period of time I can't fault the care that my mother received. The staff were amazing, always cheerful and kept me completely updated with my mother's changing needs.
Completely changed my view of care homes, more like a 5 Star hotel.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback this is extremely useful for relatives who are looking for placements, my staff and myself were delighted to of been of help to you and your mum and to have had such a great relationship in a relatively short period of time.


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Review from Paula C (Daughter-in-law of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was very comfortable during her time at the care home. The staff were all helpful and friendly and the care given to her was brilliant. The home was always clean and tidy and the meals were lovely

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback, this really helps families who are looking for services in making decisions. Caring for your mother-in-law was our pleasure as was working with you and your family.


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Review from William C (Son of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Oaks, Newtown two days after it opened in January 2020. From the outset she has loved it. Lovely, caring staff who have treated her with respect and patience throughout. They could not have been better. Visitors are always made welcome and kept informed. All members of staff
treated my mother as family, always on hand to offer her a cup of tea and a biscuit (or two) whenever she fancied. She was well and truly spoilt and loved it. Home from home. Thank you, you marvellous people.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for your feedback, which I will share with the teams. It was an honour to have cared for your mum and to have you both visiting always supporting, friendly and smiling, we already miss hearing from you both.


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Review from Amanda B (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been staying at The Oaks Care Home on a temporary basis for a couple of months now on the Nursing and Dementia floors. As a family we all cannot praise the staff enough - from the carers to the housekeeping staff and catering - everyone has always been exceptionally friendly and always
go out of their way to listen to us and attend to our requests. I hear the staff always call my parents by their name, simple I know - but makes such a difference and reassuring to them and family. We are always provided with updates or any changes in my parent's health or well-being and feel just as welcome as my parents are. The home manager and deputy manager are incredibly organised and proactive and this certainly shows with their team. Thanks to all - as this has been a lifeline for our family during a difficult period.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Hi Amanda, we would like to thank you for your feedback. We take all feedback very seriously and see it as a way to improve further. I will share your very positive comments with the team, it is such a moral boost for everyone when we have such lovely feedback and it is always appreciated. We are here to support your parents and with them, you as a family, as you know I operate an open-door policy.
Regards,
Manager.


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Review from Diane J (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has only been in the home for two weeks, after spending eight weeks in hospital. From what we have seen these last two weeks, it's a lovely home, recently built so modern and spacious with great facilities. Her room is large with good quality furniture and fittings and fully en-suite.
The staff
are lovely, very supportive, caring and patient. There is also a lovely welcome for visiting families, which is very important. The food menu looks very good indeed. So far cannot fault the place.
Well done to everyone at The Oaks Care Home.

Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to provide us with feedback, this is very useful as we are always looking to improve our services. The positive feedback relating to our staff team will be shared with them and this really does have a positive impact and boosts everyone.


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Review from Paul G (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Oaks since September 2021 and has been well looked after; she is eating and having all the support that she needs. The staff are great, and the place is lovely and has good entertainment for them, and we like the photos posted on Facebook. I can't fault anything about The Oaks; we
are very lucky that Mum is able to stay there. Thank you all for what you do.

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Review from Gaynor M (Sister of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister loves the home and has been there since it opened. She has been upset by the turnover of care staff and managers as she gets very fond of them and then they leave, but all in all, she is very happy and very well cared for. She loves that we can now take in dogs and they all love that.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you Gaynor for your feedback and kind comments. We have, like all homes, had some staff changes but we have a great team and the home is settled and happy.


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Review from Linda P (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was the first resident at the home and was made to feel very welcomed. All staff were professional and kind very caring. Considering it was a new home it gelled very quickly into a great team. The staff has managed so well through the pandemic and have accommodated every need throughout which has
been very reassuring during these hard times. Mum used be reserved and to hear she’s being social in activities and having a good time means soo much. Thank you to all

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Review from Susan L (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident almost from the time that it opened in January 2020. My siblings and I are very happy with the way our Mum has been treated. She does suffer from dementia, as a result of having a stroke just before she went into care, and Mum is looked after accordingly. She has always been
involved with many activities that they have planned, although she can't remember, the staff at the home let us know that she has been involved.
During covid when we can't get into visit, Mum's carers have set up FaceTime so that her family can keep up as much contact as possible. This has been invaluable to us to make that connection with her.
Mum has multiple sclerosis and needs two members of staff to use a hoist to get her in and out of bed and her chair. There has never been a problem getting assistance to do this as she has a button to press on her lap.
Mum always has a smile on her face, and we as a family, know that she is in the best possible place for her.

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Review from Lois H (Granddaughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we will never forget the love and care my grandmother received during her final year of life that she spent at The Oaks. Clean, warm and homely. I was always taken back by the attention all residents would receive, not only by the carers but every member of staff. Cleaners, cooks, caretakers,
receptionists, nurses and management...the list goes on. Always a smiling face, someone to assist, and quick to offer a cup of tea! They are amazing. There’s a real sense of community and family in The Oaks, this was such a comfort to know during what can be a difficult transition.
Having full-time activities co-ordinators is something so important that I was very impressed with. There’s always something going on, catering to every individual's interests and hobbies.
My grandmother made some wonderful friends in The Oaks, not only with residents but some real connections with staff. We could sleep at night knowing she was safe and couldn’t ask for anymore. Thank you all.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you so much for your kind response; we were so pleased to support your Nanna and you as a family. We hope that you will remain in contact.


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Review from Sonia D (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad loved being there. The treatment he received was first class. He loved the day room, meeting friends, playing games, with the special care of being looked after, he departed being a very happy man. Well done to all staff, when I phoned, they were always very happy to inform me of how my dad was.
Thank you all for the care he received.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you so much for your very kind comments. If you would like to provide some further feedback on areas we have not scored top marks, we would appreciate this, as we aim for continual improvement of our services.


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Review from Jill H (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Oaks in January 2020. She was 88 and had dementia. She moved into a room on the residential floor. She was fully able to communicate and join in with those around her. We were able to totally personalize her room, with all of the familiar things from her home. It was beautiful.
The manager and all of the staff are nothing short of amazing. There is an openness and a genuine sense of friendship. Mom often said ‘The people are all lovely, and the food is good. Mom’s usual routine was kept to as much as possible. When lockdown happened, they continued to set her hair and her nails. I knew she was safe and loved. Mom passed away on February 18th. The love and understanding we experienced were incredible. She died in my arms. The care she and I received is something I will never forget. I’m so grateful Mom spent her final year in the care of such wonderful people, who loved her almost as much as we do.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for your very kind words; your Mum was a very amazing lady who is missed greatly by staff and residents. You and your family created within Mums room a real home from home that she loved dearly. We are delighted that we not only met and cared for your Mum, but we also met you as a family, and those strong links remain in place. You are friends to us all at The Oaks, and we so look forward to brighter less controlling lives when you can visit us once more.


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Review from S J (Son of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care that our dad received whilst in The Oaks Care Home. The nurses were very kind people who spent time keeping Dad comfortable and always helped him to take part in activities with other residents in the day room, which he thoroughly enjoyed.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for your very kind review, and note that we did not score 5 on management; we always want to improve, so if there is any feedback to aid us in this area, we would be grateful to receive this via normal email admin@oaksnewtown.co.uk.


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Review from Yvonne P (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has Multiple Sclerosis and suffered a bad stroke over a year ago. After waiting for 6-months in the hospital, we were delighted for Mum to get into The Oaks Newtown so that she was closer to family. Mum needs a hoist to be moved from bed to chair and relies completely on the care of the staff.
I cannot thank everyone at The Oaks enough for the care and support they have given my Mum, nothing is too much trouble. It's been so difficult during Covid, but they have done everything to protect residents and keep in touch with families. We love our FaceTime calls, they are invaluable! They include Mum in activities as much as they can, and she always has a smile on her face. She has always been girly and really loves having her hair and nails done, and she says the food is delicious, especially the puddings! The staff are very friendly and caring, and I would recommend this care home to anybody that has a loved one. Keep up the good work!

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback; I will communicate this to the teams who I know will appreciate this greatly. Covid-19 has provided us all with new challenges, but the team have risen to those challenges to keep everyone as safe as possible.


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Review from Pixi H (Wife of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks is a new care home with excellent standard, spacious interior and individual rooms en-suite and a good size garden terrace. It is clean, tidy, and has a fresh feeling. Great care is taken to keep the surroundings in good order. My husband's care is well taken care of; he is always fully dressed,
clean, shaven and comfortable. The activity team is doing their very best to engage the residents in various entertainments, puzzles, musical performances and whatever can be done to enhance the day. During the lockdown, the staff has been fabulous and supportive to residents and relatives alike and organised Skype talks. I am confident that my husband is in very good hands.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to submit your review, we are delighted by the feedback to date.


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Review from Julia M (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into The Oaks during its first week of opening in January 2020. The management, staff, activity coordinators and medical team are genuinely caring people and have provided support and care for my parents, which is second to none. Their individual needs and preferences are fully
taken into account, and they have as much independence and support as they require. They are treated with great respect in a most friendly and caring environment. They have the option to do a variety of fun activities, and there are an in-house hair salon and nail bar. The Oaks has followed guidelines and introduced strict policies during the pandemic - the result being residents and staff have remained safe and well during these extremely difficult and challenging times. Not being able to see my parents during lockdowns has been very hard, but knowing they are being kept safe and well is paramount. I congratulate and thank The Oaks for doing an amazing job in these unprecedented times.

Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to submit a review of or care services.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for The Oaks Care Home is calculated as follows: ( (235 Excellents x 5) + (81 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 332 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Oaks Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (4)

Jennifer

Jennifer Roberts

Job Title: Registered Manager

Joined: 2020

Jen is The Oaks Care Homes' dedicated Registered Manager.


She is a Registered Nurse with over 40 years of experience across the Health and Social Care sectors.


Cheryl

Cheryl Morris

Job Title: Activity/Community Coordinator

Joined: 2022

Cheryl is a dedicated Activities Coordinator at The Oaks Care Home.


She likes to create a positive and happy environment where the residents feel included, valued and cared for. She likes to create meaningful activities that include 1-2-1 games, music and arts and crafts.


At the home, Cheryl loves to chat, and be creative through art & music and outside of work she loves farming with her dogs. Cheryl is all about doing things to help make people feel happy.


She loves interacting with the residents and seeing their smiling faces, knowing she has made a difference every day.


Jane

Jane Jackson

Job Title: Activity/Community Coordinator

Joined: 2023

Jane joined The Oaks Care Home in February 2023 as an Activities-Coordinator.


Jane organises events and provides fun and meaningful activities for the residents of The Oaks.


She has over 25 years of experience in the care industry and loves making a difference in people's lives. It gives her great job satisfaction to see the smiles on the resident's faces every day.


Portia

Portia Wilson

Job Title: Clinical Lead

Joined: 2024

With extensive nursing experience, my journey began over 20 years ago as a Carer in a care home in Bristol. I later trained as a Nurse and, after qualifying and gaining a range of experiences, transitioned into community nursing. I worked in Northamptonshire and Powys for 12 years before becoming a specialist Lymphoedema Nurse, a role I held for six years.


After nearly 20 years in the NHS, I was ready for a change. My experience visiting residential homes—both as a Community Nurse and a Specialist Nurse—gave me valuable insight into care home settings, making this career transition a natural fit. Though this is my first management role, I bring a wealth of clinical experience and a passion for learning.


As Clinical Lead at The Oaks, I have the privilege of remaining hands-on with residents while also working behind the scenes to ensure we deliver the highest standard of care. I am incredibly proud to work here, alongside a wonderful team of nurses and carers who share the same dedication and commitment.


Caring for the elderly has always been close to my heart. At just 14 years old, I volunteered with Age Concern, visiting older people in the community. Working here has reminded me of the profound impact even small gestures can have on those who are no longer as independent as they once were. Seeing the joy and laughter of our residents is the most rewarding part of my role, and I feel truly privileged to play a part in shaping services that provide them with dignity, comfort, and exceptional care.