The Orchard

Ganarew, Monmouth NP25 3SS
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9.9 37 Reviews
  • The Orchard, Monmouth
The Orchard is a brand new residential home, offering exceptional care. It's set in a stunning location in the Wye Valley and Forest of Dean.

The Orchard has fourteen very spacious individually designed and styled rooms, each with a walk in wet room. Each window offers far-reaching views of the surrounding countryside. It has a beautifully planned lounge and conservatory area and this also benefits from the panoramic views.

The Orchard has outside patio areas where residents can sit and enjoy the views with family and friends. The gardens have been landscaped and planted with various shrubs and fruit trees that will offer colour and interest through the changing seasons.

Residents enjoy a rich schedule of activities that gives residents the opportunity to participate in favourite pastimes, learn new skills, venture outdoors and keep their minds and bodies fit and alert.

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Care Provided by The Orchard

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Deborah Watkins (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Orchard

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact The Orchard to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set times for visiting at The Orchard.


  • Parking

  • Parking spaces provided


The Orchard Reviews (37)

Total of 37, showing 1-20
9.9

The Orchard has a Review Score of 9.9 (9.910) out of 10, based on 20 reviews in the last 2 years. Over all time The Orchard has 37 reviews.

Overall Experience

  • 33
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Review from Michelle E (Sister of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into The Orchard Care Home (OCH), just over a year ago, at a very difficult time in her life. My sister was welcomed by all staff members, including ground staff E.g. Handymen and gardeners. She received the best care that she needed, and continues to; in addition it is the best care
we could have ever wanted for her as a family. OCH have done all they can to support her, on a personal and emotional level, and by taking her out to different activities. Friends and family have observed since my sister has moved into OCH, she has become more independent and learnt many skills i.e. Interpersonal and craft. My sister is very happy at OCH and in her own words 'would not want to move to anywhere else'. To echo my sister's view - as a family we highly recommend OCH to anyone.

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Review from Patricia P (Wife of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very happy with the whole package.

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Review from L J (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care has been consistently excellent. All of the staff are both friendly and professional, care provided is always good. Food is of a high standard and various activities are available.

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Review from Lara W (Granddaughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are extremely happy with the care that my grandmother receives. The care and attention the staff give is outstanding and my grandmother definitely feels as if it is her home. The food is excellent and plentiful, rooms are clean and kept tidily, and there are plenty of activities the
residents can do, if they choose to. My grandmother has had many health issues and the home have been fantastic in looking after her. I would highly recommend The Orchard as it is small, modern and homely, and the residents are respected as individuals, and cared for with compassion.

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Review from J A (Husband of Resident) assisted by family/friend published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our first experience of using a care home for my wife who is 89 with dementia. Overall the environment at the Orchard is very positive and my wife has been very well looked after. The staff are caring and friendly. This has been a difficult period for me and my family and The Orchard have done
all they can do to help us through it. Thank you!

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Review from L H (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Orchard since February this year. She came from another care home (not within the Milkwood group) as her needs had not been met there. Mum was poorly on arrival but the team have all helped Mum back to health. Mum has thrived since being here, everyone has made her feel comfortable
and at home. There are lots of activities to keep her occupied. Staff are lovely and welcoming. A very homely environment.

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Review from Victoria D (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchard has had my mother as a resident since November 2020 and has looked after her extremely well. The Orchard is very well run and maintained with very efficient and friendly staff and I wouldn't hesitate in recommending The Orchard to anyone needing residential care.

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Review from Kevin B (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing is when Mum went into The Orchard. She is so much happier since moving in.

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Review from Peter F (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchard is an excellent care home providing good long-term care for my mother.

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Review from Gary B (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad settled in at The Orchard very quickly following a very difficult time in hospital. I cannot praise the team enough for the professional and caring work they have done. Dad is happy and content and feels safe and relaxed. The Orchard is an amazing care home.

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Review from M P (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting The Orchard's Care Home I always feel that it is my mother's home and that she is cared for as if she is part of a family there. Having seen other care homes as a comparison I'm very grateful that she is a resident at The Orchards. Thank you.

Reply from Debbie Watkins, Home Manager at The Orchard

Thank you for a lovely review, as you are aware mum has settled well and is part of the orchard family. Thank you for all your support,


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Review from R H (Husband of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the care home highly enough. They have brought her back from the end in hospital several times from end-of-life treatment to keep her going. Staff are very caring and are always very cheerful and welcoming when I, my daughter and my labrador dog go visiting, hoping to get a flicker of
recognition even at this latest, final stage of dementia.

Reply from Debbie Watkins, Home Manager at The Orchard

Thank you for a lovely review, I will pass this on to the team. We always look forward to your visits and the dog.


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Review from Kim L (Niece of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at The Orchard since September last year and the care she receives is outstanding. The whole team are caring and compassionate and ensures they get to know their resident's likes/dislikes and go out of their way to make it a home from home. They also provide wonderful support to the
families. The surroundings, activities and food are all excellent but what makes it are the staff. I can’t thank them enough.

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Review from Andy W (Son of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my mother has been at The Orchard she has had her up and downs health wise and the staff have been absolutely first rate. Latterly she has become more integrated with the other residents and enjoyed more of the activities provided and in particular a display of birds of prey where she had
a gauntlet on with a hawk perching (lovely pictures!), additionally a trip to the pub for a meal and a glass of wine was obviously also thoroughly enjoyed by her. The management team are always very approachable and willing to help and advise as I live abroad and can't visit as much as I would like. But the main thing for me is that she is happy.

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Review from Susan F (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother arrived at The Orchard, until the time she left, the care, kindness and support given to her and us, her family, was consistently strong and given with compassion and good humour by all members of staff. The vibrant environment and varied activities enriched her days and Mam
settled comfortably, making many friends along the way. I would readily recommend The Orchard going forward and thank all those who cared for Mam during her time there.

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Review from Paul F (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home for my mother for the past five years. The staff are all lovely and welcoming, facilities and activities are great. It really is a home from home for my mother with home cooking and fresh baking daily.

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Review from Sian C (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s care continues to be outstanding. The staff are amazing and nothing is too much trouble.
It’s a pleasure to visit and see everyone so happy. There are lots of activities that keep the residents stimulated and active.

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Review from Ellie F (Granddaughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the genuine kindness and compassion from all staff when my beautiful Nan was a resident. They went above and beyond for both Nan and our family and we will be eternally grateful to them all x

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Review from Jane R (Daughter-in-law of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending The Orchard Care Home and should I need to go into a care home myself, I would choose to be here.
Having seen various care homes, there is no comparison. The Orchard excels in all areas. The lovely, airy, sunny building in a stunning setting, rooms are spacious
with pristine en-suite facilities and the extremely caring staff who cared for my mother-in-law and also for us as her relatives became like family in a short time. My mother-in-law was treated with dignity and as an individual, as were the other residents, of which there are only approximately fifteen.
The food is excellent, freshly cooked and plentiful. Activities are provided almost every day and these are interesting, stimulating activities ranging from music and arts and crafts to visits by birds of prey! Not just your standard bingo and such.
Visitors' pets are welcomed and give the residents much joy.
I am just so glad we chose The Orchard for my mother-in-law, enabling her to have first-class care during the last few months of her life and for us to know that she was safe and comfortable.
Thank you all.

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Review from Leighton B (Son of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful welcoming care home. My mother spent a short time at The Orchard. The staff were so caring and pleasant. Helping to make her life wonderful. It's a place I would definitely go to if needed. Plenty of different activities from going out in the minibus for trips to visits from birds of
prey, singing and much more. The food is excellent and all freshly cooked. Everything about The Orchard is brilliant, even down to looking after relatives of residents. Really can't fault them.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for The Orchard is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for The Orchard is calculated as follows: ( (213 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 233 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchard is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Deborah Watkins

Job Title: Manager

Joined: 2007

Deborah is the manager at Orchard House Care Home. She joined Milkwood Care in 2007.


Frequently Asked Questions about The Orchard

What types of Care is The Orchard registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Orchard provide?

Palliative Care, Day Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Orchard have?

There are 14 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Orchard?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Orchard to the centre of Monmouth?

2.8 mile(s) as the crow flies, distance by road may be significantly further.