The Orchard

Ganarew, Monmouth NP25 3SS
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9.9 37 Reviews
  • The Orchard, Monmouth
The Orchard is a brand new residential home, offering exceptional care. It's set in a stunning location in the Wye Valley and Forest of Dean.

The Orchard has fourteen very spacious individually designed and styled rooms, each with a walk in wet room. Each window offers far-reaching views of the surrounding countryside. It has a beautifully planned lounge and conservatory area and this also benefits from the panoramic views.

The Orchard has outside patio areas where residents can sit and enjoy the views with family and friends. The gardens have been landscaped and planted with various shrubs and fruit trees that will offer colour and interest through the changing seasons.

Residents enjoy a rich schedule of activities that gives residents the opportunity to participate in favourite pastimes, learn new skills, venture outdoors and keep their minds and bodies fit and alert.

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Care Provided by The Orchard

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Deborah Watkins (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Orchard

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact The Orchard to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set times for visiting at The Orchard.


  • Parking

  • Parking spaces provided


The Orchard Reviews (37)

Total of 37, showing 21-37
9.9

The Orchard has a Review Score of 9.9 (9.910) out of 10, based on 20 reviews in the last 2 years. Over all time The Orchard has 37 reviews.

Overall Experience

  • 33
  • 3
  • 0
  • 0
  • 1

Date Published

37
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10
20
17

Review from Stuart F (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been a resident for several years. I can honestly say that the care provided to her over the years has added years to her life, and life to her years. The staff are always attentive and interested in my stepmum's needs and wants, and their patience seems limitless. The warm atmosphere
at the home is pleasantly informal, but always professional. The response for urgent care, hospital visits, relations with doctors, etc. is fantastic. The staff intentionally foster a friendly but professional relationship with my sister and me. Particularly with my sister, who provides the "outside" care on a regular basis. The care home's high level of performance in all areas affords us great comfort and confidence that my stepmum is being looked after very well.

Reply from Grant Douglas, Operations Director at The Orchard

Thank you for the lovely review which I will pass on to our wonderful team.


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Review from H G (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I thought I had chosen well in selecting this care home for my mum so I booked mum in for 4 weeks respite. After 3 weeks had passed, visiting her 10 times in that period it became very apparent that what they presented was not what occurred behind the scenes. My mum had to be removed early for her health
and safety. Her personal care was not consistent and her compression dressings on both legs were constantly applied incorrectly. She sustained an injury due to not being accompanied by a member of staff. Medication was not administered correctly and she was left in her room without toilet roll. Activities did not happen as promised. I was told that I needed to telephone the home each time prior to visiting, which I felt only allowed them to prepare mum before I turned up. Mum is very happy in another home now and I can visit her whenever I want unannounced which proves that the new home has nothing to hide. Overall an experience I wished I had not put my mum through at The Orchard.

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Review from Catherine J (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very well looked after since arriving at The Orchard, with staff consistently showing great attentiveness and care towards her. This is such a lovely size and setting for a person who has been deeply attached to her home and to the locality for over 50 years. We could not have hoped for
a more suitable setting for her, as she is among a small group of residents, which creates a very homely feel. The staff are very caring, not only to my mother but to the rest of the family as well - we are always made very welcome.

Reply from Grant Douglas, Operations Director at The Orchard

Thank you for your lovely review, we are so pleased your Mum has settled into the Orchard.


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Review from Gerry P (Husband of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my wife and mother are residents at The Orchard which speaks for itself concerning my view of how they are looked after. I have only praise for the care and attention they both receive. Every member of staff is dedicated, considerate, thoughtful and nothing is too much trouble for them. Mum recently
celebrated her 100th birthday and the staff did everything possible to make it a special day. If you are looking for a care home for a loved one then look no further and count yourself incredibly lucky if you manage to obtain a place.

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Review from Kerstin P (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at "The Orchard" for over two years. All of the staff are amazing with him and have been from the beginning as he progresses through his illness. I have witnessed, at first hand, the interaction and feel he gets the stimulation he needs. The manager and all the staff are extremely
approachable, and I would highly recommend this home and have already! Thank you for everything you do!

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Review from Sally T (Niece of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of The Orchard Care Home. The staff are amazing and the care given to my aunt has been superb. They are professional but also so kind and patient. My aunt's time at The Orchard enabled her to have her independence in a safe, loving environment. My family are forever grateful
that the manager agreed and was willing to help my aunt during a very difficult time. Well done everyone.

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Review from L P (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very personal place, which comes from it being more intimate due to its size with only a few residents.
Always friendly and attentive with a "nothing is too much trouble attitude.

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Review from R P (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a fiercely independent 94-year-old lady who is mentally strong but physically not so strong. She has resided at The Orchard for nearly two years. I speak on behalf of my siblings when I say how happy we are that she is so well cared for by the dedicated staff who go above and beyond their
daily jobs to ensure her good health and happiness. We love "The Orchard Press" and insight into the varied activities offered.

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Review from A D (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Orchard for four over years and the level of care is the best it's ever been, under the current manager and her team. The care is personal, individual and family are welcomed, within current guidelines. The facilities are of a high standard, with plenty of activities
and a great choice of home-cooked food. I would have no hesitation in recommending the home.

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Review from Gerald S (Sister of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in The Orchard for 15 months. She is very well looked after and cared for. She has been there during Lockdown so I cannot comment on other aspects of the service provided.

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Review from Simon C (Son of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in The Orchard and has been for the past few years. I am very happy with the standard of care given by the care team and over the past 12 months during the Covid period, the team have gone above and beyond to keep my mum and all the other residents safe, comfortable and stimulated.
The Orchard is a safe, clean, friendly and caring home with a good management and staff.

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Review from Linda W (Wife of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at The Orchard for a while now. I don't think I could find a better care home anywhere. The staff are a real team, are very approachable and friendly. They work well together, particularly in this present climate. I have no hesitation in recommending this place.

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Review from Sally Y (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchard is a wonderful home. My Mother was always cared for with great warmth and professionalism. She settled in very quickly and The Orchard became, after a short time, her home where she felt safe and happy. I could not have asked for more as every member of staff showed real care.

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Review from Cathy S (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent two weeks respite care. Mum settled in well and loved the whole experience, made friends, went out on the minibus for lunch and was recognised by some of the care staff from her previous role. It was a really good experience for her and helped the family immensely to know that she was getting
such good care in a lovely environment. Thank you.

Reply from Grant Douglas, Operations Director at The Orchard

Thank you for the review, we will pass your comment on to all the staff at The Orchard.


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Review from Jeremy D (Son of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Orchard for two years. She receives the best care and I am very grateful to The Orchard team.

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Review from Judith F (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here since February 2019. On arrival, she had sustained several falls with a head injury and multiple bruises.
Since being cared for here, she has not fallen or is bruised.
Both her nutrition and pressure area care is attended.
Prior to admission and falls, she was anxious and
depressed. She is now smiling.

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Review from J N (Friend of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a friend visiting a resident with Dementia it is difficult to provide a comprehensive review as I only tend to arrive in the late afternoon.
This said, staff are always very welcoming and residents seem to be cared for very thoughtfully and on a one to one basis, as necessary.
My long term friend
seems, almost always, content.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for The Orchard is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for The Orchard is calculated as follows: ( (213 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 233 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchard is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Deborah Watkins

Job Title: Manager

Joined: 2007

Deborah is the manager at Orchard House Care Home. She joined Milkwood Care in 2007.