The Peninsula

4 Castlebawn Road, Newtownards BT23 8AL
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Top 20 carehome certificate
9.7 11 Reviews
  • The Peninsula, Newtownards
The Peninsula care home in Bangor, County Down run by Dunluth Health Care, is a 80-bed care home.

Trained staff ensure the care home can offer residential, nursing, dementia, respite and palliative care.

Each bedroom has an en-suite and residents can enjoy the care home's landscaped gardens.

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Care Provided by The Peninsula

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ashley Robinson (Residential Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

The Peninsula Reviews (11)

9.7

The Peninsula has a Review Score of 9.7 (9.657) out of 10, based on 11 reviews in the last 2 years. Over all time The Peninsula has 11 reviews.

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Review from Michael B (Son of Resident) published on 24 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Peninsula now for 3 months and settled in wonderfully. The manager and indeed all staff are nothing less than amazing, both caring and compassionate. Alleviating all stress and worry that the family felt when having to place Mum into a care home. The manager goes
above and beyond in every way, keeping the family updated regarding Mum's wellbeing and works tirelessly to deliver care that is second to none.

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Review from S P (Daughter-in-law of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to an emergency change in their living situation, we had to make the very difficult decision to place both of my in-laws into residential care. The Peninsula had been recommended to us and from the moment we entered the building and met with the residential manager, I knew we had found a place that
would meet our needs. The building itself, is like a 5-star hotel! The residents' rooms are all en-suite, and very well-appointed. The manager and her team have been incredible in helping my in-laws settle in, they care about making sure their needs are met, whilst safeguarding them, something we were really struggling to do in their own home. Nothing is ever too much for any of the staff I have met, they will always go out of their way to help me, even though I know my in-laws are not the only residents, I'm made to feel that they are important to the staff. The manager in particular, is amazing and has done so much to help them and us adjust to the new norm.

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Review from Joanna M (Niece of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my aunt's time in hospital and her need for respite care afterwards, I called Peninsula Care Home for help and advise on the availability of rooms.
I was shown around there and then by the very efficient residential manager.
I knew immediately this was the care home for my aunt.
The decor
is stunning throughout the home which makes it feel like a 5* hotel!
The staff are all lovely and friendly and couldn't do enough to help. They always keep in contact if any issues arise.
The food looks amazing and two coffee breaks a day with beautiful scones and fruit are much better than home!
My aunt has settled in really well and has made friends with other residents.
There are lots of activities for the residents to take part in from church service, school children entertaining them, bingo, birthday celebrations!
Hairdresser and podiatry also a Community Dentist.
Thank you to the manager and her amazing team for all their love, care, support and professionalism!

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Review from S T (Wife of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, age 40, moved into the Peninsula in July 2024. Everything has been exceptional. From my first visit, to his transfer, to his care and support for me has been nothing short of outstanding.
I was concerned about his transfer to a new home and how it might impact on him but it was handled
with professionalism, care and attention to detail. The fact that there was a break between new residents moving in, gave the staff time to get to know his individual needs. The fact that the manager sent me a video of him the next day taking part in a music activity put my mind at ease.
From day one, The Peninsula has felt like his home. The welcome for me and family members is always warm and inviting. His medical, social and personal needs are met without hesitation. No request is too big or too small for the staff.
The staff are amazing. I am so content knowing that he is being cared for with dignity, respect and love.

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Review from A B (Niece of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in Peninsula now for a couple of months due to a change of circumstance at home and as a social developmental decision on behalf of the family, and from the very first day she has loved it! Her words "I cannot believe I can stay here with my own beautiful room and my own
bathroom". Immediately it relieved all the family's fears as my aunt was happy and felt safe, in what I can only describe as 5-star standard accommodation.
On top of this the professionalism of the staff, their dedication to making new residents feel part of a safe community, the decor, the food, the gardens, the attention to detail, just a beautiful environment.
For me, having my aunt's best interests at heart, it's the staff, especially the residential manager, they talk to you to try and build up a portfolio of your loved one, they support them as best they can, and I have no doubt 100% that they care about every resident like it's their own family! This means more than anything.

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Review from Barbara C (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed some respite care after being discharged from hospital and we were lucky enough to find a room for him at the Peninsula. The residential care manager was so helpful in helping us get him settled. All the staff have been lovely, very welcoming to Dad and his visitors. The standard of care
and accommodation is excellent. We have been very pleased with all aspects of the Peninsula and would not hesitate to recommend it.

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Review from G K (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into The Peninsula temporarily due to an urgent change in home circumstances and we feel very privileged that he was able to move in quickly and without any fuss. My family were very relieved to find the home such a well-managed, beautiful place to stay. The Peninsula is like a 5-star hotel.
The staff are well trained and caring and it is clear that all the residents are comfortable and their individual needs are met with dignity and respect. The management goes above and beyond to put new residents and their families at ease during what can be a very difficult time. We will never forget the generosity and care shown by the manager and all the staff at The Peninsula to our Dad and to us. Thank you for everything!

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Review from Mark M (Son of Resident) published on 9 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care professionals in The Peninsula who take an active interest in residents' needs and comfort. Manager has a superb work ethic and takes ownership of the processes while working with a smile. The general surroundings and decor are first-class. A very comfortable and dignified environment.
Could not be happier for my mother to be here.

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Review from N K (Niece of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager has gone over and above to keep us informed and made us feel welcome and included. The staff have been very friendly and accommodating helping with the settling-in process, and informative and thoughtful to the family.

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Review from J P (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into the residential part of this beautiful new home. I can honestly say that this is the best care home
I have seen in North Down.
It hasn’t been an easy decision deciding on the best place for Mum to go but as soon as I saw the Peninsula I could have cried. It was everything
and more that I could want for my mum.
The residential manager has been there through the whole process. Helping me prior to mum moving in, being there on arrival and continuing to support us on this new journey for us as a family.
The home itself is like a five star hotel. Lots of tastefully decorated living areas all of which have amazing views. The bedrooms (including en suite) are all beautifully decorated and spacious.
Everything has been so well thought of with a sensory room and a hair and nail bar. The dining room has a lovely relaxed feel with restaurant quality food.
All the staff are so helpful and attentive and I couldn’t ask for any better care for mum.

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Review from Ruth M (Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We realise that we are different from most of our peers. We enjoy better health than most people, including our peers. We do therefore have difficulty fitting in with the mainstream. We eat a far greater proportion of vegetables than most. Perhaps our diet is unbalanced but we do enjoy excellent health.
We
prefer a more cool environment and that is a tricky one. We go out a lot but I think that is no problem. The welcome from the staff, the desire to please is second to none. The ambience is superb. The food is extremely well cooked and generous too. Everything is good, over and above. I would award 5 stars if I were not, myself, so awkward.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for The Peninsula is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for The Peninsula is calculated as follows: ( (124 Excellents x 5) + (4 Goods x 4) ) ÷ 128 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for The Peninsula is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Awards / Recognitions (1)

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Frequently Asked Questions about The Peninsula

What types of Care is The Peninsula registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Peninsula provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does The Peninsula have?

There are 80 Single Rooms.

What are the Facilities & Services at The Peninsula?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is The Peninsula to the centre of Newtownards?

1.9 mile(s) as the crow flies, distance by road may be significantly further.