The Riders

Bath Road, Littlewick Green, Maidenhead SL6 3QR
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7.9 4 Reviews
  • The Riders, Maidenhead
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Care Provided by The Riders

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis

Good to Know

  • Person in charge
  • Tercy Refuse (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Please note that a Lateral Flow test will be required to be registered on the national database for visiting as well as mask wearing for the safety of all residents and staff. Please make an appointment if you wish to visit for longer than an hour.


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The Riders Reviews (4)

7.9

The Riders has a Review Score of 7.9 (7.945) out of 10, based on 1 reviews in the last 2 years. Over all time The Riders has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
0
1
3

Review from C S (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so hard having a loved one in care, especially with Alzheimer's, but our lovely mum received nothing but love, respect and compassion during the last few couple of years of her life after she came into the Windsor Clinical and Home Care Services Group and latterly The Riders Care Home for which
we will be eternally grateful.

Reply from Jane Flanagan, Bed Management Lead at The Riders

Thank you for your lovely words. We are honoured to provide the care. Our residents are like family to us and their families too.


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Review from Penny L (Wife of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and has been a resident at The Riders Care Home since April 2022. Due to a bad experience at his previous care home l was very dubious about the care system in general but this care home has totally changed my opinion. The staff are all so kind, friendly, helpful and also fun
which is why I think it feels more like a real home than a care home. His reaction to the staff is always positive and he is okay for me to leave which he never was in his last home.

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Review from Geraldine W (Wife of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to The Riders Care Home last year, my husband, who suffers with dementia, has thrived thanks to the kindness, care and support provided by the accommodating team who treat him with sensitivity and understanding. I am happy that the warm and friendly atmosphere has helped him to settle in
so well!

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Review from John G (Husband of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been there for 6 weeks so far. The home is very clean, orderly and extremely friendly. My wife needs constant observation and gentle care. She has several issues and the dementia will always get worse. I'm very pleased and so is my wife.

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Current Review Score: 7.9 (7.945)

Overview of Review Score

The Review Score of 7.9 (7.945) out of 10 for The Riders is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for The Riders is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.278 Points relating to the number of positive Reviews for The Riders is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 1 Positive Reviews ÷ 3.6 = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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There are no Team Members posted yet

Frequently Asked Questions about The Riders

What types of Care is The Riders registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Riders have?

There are 18 Single Rooms.

What are the Facilities & Services at The Riders?

Close to Local shops, Near Public Transport, Lift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Riders to the centre of Maidenhead?

3.0 mile(s) as the crow flies, distance by road may be significantly further.