The Wharf Care Home

76 Minster Road, Stourport-on-Severn DY13 8AP
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9.7 41 Reviews
  • The Wharf Care Home, Stourport-on-Severn
The Wharf Care Centre is a luxury care home designed to the highest specification located in Stourport-On-Severn, in the heart of Worcestershire.

The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages.

The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon.

The home is dedicated to offering an active and stimulating lifestyle for people with all types of care needs.

A daily activities programme incorporates music, baking, crafts, games and exercise classes and encourages all residents to maximise their full potential by participating as much as possible.

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Care Provided by The Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Byng (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,328
    • Self-Funded Nursing Care from £1,496
    • Self-Funded Nursing Dementia Care from £1,323

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Parking available onsite


The Wharf Care Home Reviews (41)

Total of 41, showing 1-20
9.7

The Wharf Care Home has a Review Score of 9.7 (9.713) out of 10, based on 17 reviews in the last 2 years. Over all time The Wharf Care Home has 41 reviews.

Overall Experience

  • 38
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Date Published

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24

Review from H G (Next of Kin) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole my relative was cared for. At times elements of care were sadly lacking depending on various factors affecting the home that day e.g. staffing, other residents, events on that day. I would have liked my relatives spiritual needs to be considered more. I often felt, particularly at weekends
the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.

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Review from Janice L (Wife of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died recently at The Wharf Nursing Home. He had only been there a short time. For many months previously I had been, desperately, trying to get Social Services to accept that he needed nursing care. When he arrived at The Wharf he was enveloped with love and care. His food was good quality
and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from James F (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Wharf gave my father great care, time and understanding. He enjoyed the conversations and the personal time shared. I could not praise the staff more. The great effort everyone put in from his arrival and settling, all through to his passing. The Wharf have a great team and the
family would love to thank every one of them.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf Care Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from V H (Friend of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend of 40 years during August. He was receiving end of life care. Each time I visited I found the staff friendly and caring. The environment clean and tidy with no odours. The outside space was attractive, giving an ideal area for residents to enjoy.

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Review from R Q (Wife of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently had a short stay at The Wharf. He felt very much at home and settled in really well. All staff, without exception, treated him with kindness, dignity and respect. He received his many medications on time and felt very confident calling assistance when needed. The staff were always
attentive and welcoming when people visited. My husband enjoyed the freedom of being able to move around as much as he wanted, as well as the lovely food. The garden was easily accessible and provided a nice, safe, sunny space to meet visitors or other residents. He is looking forward to spending further time at The Wharf in the future.

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Review from Teresa W (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my friend joined my mum to celebrate the VE celebrations at The Wharf. It was so lovely to be outside and listen to the singer and enjoy some food. The staff were amazing and made everyone welcome. The hospitality manager is a fantastic contribution to the home and organised it. It was great
to see residents and staff enjoy and I feel a massive boost to morale.

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Review from Lynn C (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely worried when it came to the stage when my dad needed 24-hour care and where he could end up. I viewed The Wharf for a very brief visit, then my dad moved there the same day. The staff are all amazing. What makes a great place is the people. My dad only after a few days seems very content
and happy. I would not hesitate to recommend it. It has a great feel at The Wharf.

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Review from R D (Nephew of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt enjoyed five years immersed in the excellent Wharf environment and facilities. She was cared for by a team of caring, professional people and was truly able to live a life 'home from home'. Thank you!

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Review from D L (Nephew of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was 91 years old when he was admitted into The Wharf Care Home in Stourport in April 2020. He was suffering with dementia and had restricted mobility. His stay, until he recently passed away, was 46 months as good as it could be. If I could score The Wharf more than 10/10 I certainly would
as the quality of care provided was exceptional.

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Review from D B (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service throughout. All the staff very friendly and caring. Some of the meals a bit adventurous for my 88-year-old mother, but very willing to find something else for her to eat. The building is set up very nicely, very impressed.

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Review from N J (Son-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only at The Warf for four weeks. The staff were absolutely marvelous. Everyone couldn't do enough for us and the family. Everything they said they would do they did even down to the maintenance team to put pictures on the wall. You would not find a better place for a member of
your family to reside there.

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Review from P P (Grandson of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Wharf Care Home looked after my nan so well for the past six months and we are forever grateful. The staff are all very friendly and do a wonderful job for all the residents.
Thank you so much for the hard work.

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Review from G B (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent nearly two weeks at The Wharf, including Xmas, which at 90 years of age was her first ever experience of staying in a care facility. Whilst being very reluctant her first encounter with the staff very soon changed this and she settled in quickly due to the happy atmosphere that prevailed.
Her
medication requirements were diligently administered and all her daily needs, notably the food and drink, were all of an excellent standard. Xmas was an enjoyment shared with everyone and not a lonely time in front of the T.V with failing eyesight. Whilst she was happy to leave and return to her own home, it is an experience that she shares with her carers that she has at home each day and now demands the same high levels she experienced at The Wharf. I suspect they are looking forward to her next stay so they get a break! Thank you to all keep up the good work.

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Review from Deborah B (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at The Wharf for four weeks now. She seems settled and comfortable. The staff are all really friendly and helpful. Mom is in a wheelchair but still enjoys being in the garden in the afternoon, especially if there are ice cream treats or banana milkshakes on offer! There is always plenty
of activities and entertainment. If you are able to eat normally the food looks very good with cakes and desserts etc, unfortunately, Mom is on purée food so can’t enjoy the normal menu.

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Review from Kate B (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are amazing. The stay has been better than expected. Visitors are welcome at any time. The entertainment is excellent. Food let down.

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Review from Douglas S (Son-in-law of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Beautifully kept home and rooms. Very good choice of meals, snacks and drinks. Two staff members, in particular, are very pleasant and polite, both should get employee of the month.

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Review from L C (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was second to none. Brilliant service and you can tell that everyone truly cares for the residents. Everything was perfect.

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Review from K F (Husband of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These comments are made partly in comparison to another care home where another family member, brother, was a resident. I have been pleasantly impressed by the care and support given to my wife following a major stroke. The carers, of all ages, are flexible in their work with someone who doesn't want
to be there and who suffers from mood swings. I can't imagine that she could be anywhere better in her mental condition.

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Review from M F (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a very difficult year in step-down care after a fall. When we realised that she would not be returning home, we started looking into care homes near where we live. From our very first visit, it was obvious that The Wharf Care Home was where we wanted my mother to be, we were so impressed
with everything we saw. She moved into The Wharf Care Home just before Christmas 2022 and from the moment she arrived, it was like she was welcomed into a warm and caring family. The quality of the residence, staff, food and the general feel of the place is amazing. Mum is now settling in well and the kindness and attentiveness of the care staff seem to be helping her be more positive about the future after such a traumatic year.
Thank you to all at The Wharf Care Home for welcoming us into your extended family.

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Review from M F (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Wharf Care Home takes fantastic care of my father. They continually strive to provide great care and make improvements wherever they see the need. They all now feel like part of our extended family.

Reply from Rosalind Lockley, Community Liaison Coordinator at The Wharf Care Home

Thank you so much for such lovely feedback, we are so lucky to have you all as part of our Wharf family. We are loving getting to know you all more and it's an absolute joy whenever you come in to see us. Thank you for being such a lovely, warm, kind and caring family.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for The Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for The Wharf Care Home is calculated as follows: ( (166 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 202 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Wharf Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (7)

Hannah

Hannah Byng

Job Title: Home Manager

Hello, my name is Hannah and I am the newly appointed Home Manager at The Wharf Care Home.


I have a wide variety of background nursing, including medical HDU, Urology and Domicillary Nurse Manager.


I have 2 adult children and a husband and I enjoy knitting, gardening and crotcheting.


Carmen

Carmen Hunter

Job Title: Deputy Manager

Joined: 2022

Carmen recently joined us at The Wharf as our Deputy Manager, bringing along 15 years of nursing experience!. Carmen's specialist background was as a Mental Health Nurse, with a real passion for those living with dementia. Prior to this Carmen had been a restaurant manager in London for the ever-popular TGIs, there will be some fun stories to share on those days for sure!. Carmen is our warm, gentle but bubbly born and bred Yorkshire lass who always brings a sense of calm and soothing to the team. Always smiling and always willing to go above and beyond to support us all here at The Wharf.


Deborah

Deborah Jones

Job Title: Business Administrator

Joined: 2022

Debs joined us here at The Wharf in April of this year as our Business Administrator, bringing an abundance of experience from working within the private and public sectors such as the NHS. In 2015 Debs made the transition into working within the health and social care sector holding various roles as a Business Administrator, HR and recruitment specialist. During her spare time holidaying, relaxing with friends and family is always high on the agenda for this social butterfly. A keen tennis player and equestrienne, a lady that's full of sophistication but is so much fun has been welcomed with open arms to our team.


Sandra

Sandra Packwood

Job Title: Registered General Nurse

Joined: 2019

Sandra qualified as a nurse in 1984 and commenced her roles within the care sector some 20 years ago!. We are incredibly fortunate to have Sandra's wealth of knowledge and experience that has been accrued over the years, a font of knowledge for the team here at The Wharf. Sandra absolutely adores family time, this is her source of contentment and happiness, in addition to eating out and a glass of wine!. Sandra can often be seen waving to the grandkids from the balcony on our third floor and has previously involved the children in our community projects with KEMP Hospice. A real team player and an integral part of our Team Wharf.


Elaine

Elaine Fisher

Job Title: Head of Housekeeping

Joined: 2020

I have recently joined the Wharf Care home in Stourport- on- Severn in August 2020, bringing along 11 years experience in housekeeping. My role is to ensure the home is meticulously clean, tidy and looking it's very best at all times. I am very proud of our home and the work that we put in to making it such a lovely place for our residents to call their home.


After only being here a short while I feel that it's a very welcoming, warm, friendly and such a beautiful home. The staff are very helpful, friendly and always willing to help if needed, we have a superb team that are a joy to be around.


Beth

Beth Phillips

Job Title: Reception and front of house team

Joined: 2018

Hello, my name is Beth, I'm a full time receptionist at The Wharf joining in 2018. I will be your first point of contact and will always greet you with a welcoming smile. I will always be here willing to help you with any matters that arise and will ensure that you requirements are dealt with efficiently. I left sixth form with 3 A's in health and social care and was delighted to commence my role at The Wharf. I feel very privileged to be a part of this wonderful team and love building relationships with those living with us and their loved ones whilst ensuring that their stay at the Wharf is always full of pleasure. Outside of my role I enjoy making memories with my friends and family, going to the gym, concerts and shopping, I'm a social butterfly for sure and very much a people person. I very much hope we get to meet very soon.


Mitchell

Mitchell Williams

Job Title: Hospitality Services Manager

Joined: 2022

I joined the Wharf in January 2022. As Hospitality Services Manager it is my responsibility to supervise and oversee the hospitality team to ensure the highest level of service and standards with an emphasis on hospitality and guest services. Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this. To ensure people moving into the home receive a seamless transition into their new environment, whilst seeking to offer additional services that the home can offer to support this


I have 17 years of experience in Hospitality, I have previously worked as Head chef for multiple companies and also had the privilege to be part of a training team to deliver high standards of cookery and service to employees within a large successful restaurant brand
I have qualification level 3 in Professional food and beverage service and professional cookery. I have also trained in silver service with my years in hospitality


At home I have 4 daughters, so the work doesn’t stop when I leave, I enjoy days out with family and the occasional trip to the local fishing pool when I have time. I played rugby in the earlier days of my life but instead of playing I now enjoy a cold beer with friends and watch it on the television.


My goal here at the Wharf is to ensure I give 110%, to create a superior environment through the provision of excellent, quality customer service, thus making each day for our residents and loved ones a day to enjoy and look forward to!.


Frequently Asked Questions about The Wharf Care Home

What types of Care is The Wharf Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Wharf Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Wharf Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at The Wharf Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Wharf Care Home to the centre of Stourport-on-Severn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.