Thorpe Wood Care Home has a Review Score of 10 (9.966) out of 10, based on 10 reviews in the last 2 years. Over all time Thorpe Wood Care Home has 27 reviews.
Review from Fran M (Sister of Resident) published on 21 January 2025
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Review from Lauren C (Granddaughter of Resident) published on 21 February 2024
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Review from Lisa M (Daughter of Resident) published on 7 February 2024
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Review from Barrie M (Son of Resident) published on 7 February 2024
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Review from G M (Granddaughter of Resident) published on 7 February 2024
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Review from Pat B (Wife of Resident) published on 28 December 2023
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Review from James B (Son of Resident) published on 26 December 2023
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Review from J N (Daughter of Resident) published on 4 November 2023
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Review from Kristina W (Daughter of Resident) published on 1 September 2023
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Review from K G (Daughter-in-law of Resident) published on 29 June 2023
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Reply from Amar Marjara, Director at Thorpe Wood Care Home
Thank you for your wonderfully kind words. Mum will always have a special place in our hearts, especially being at Thorpe Wood from the onset, you could say that Mum was one of the pioneers of the home.
You will always be welcome to visit should you be passing by.
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Review from Catherine M (Daughter of Resident) published on 31 October 2022
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you for taking the time in giving us a very nice review. I will pass on your message to all the staff.
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Review from Christopher S (Nephew of Resident) published on 22 August 2022
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you Chris for taking the time to review Thorpe Wood. We really appreciate your kind feedback which I will pass on to the team.
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Review from Marcia M (Daughter-in-law of Resident) published on 22 August 2022
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you Marcia for your lovely review. The pandemic was a difficult time which required adapting our approach to provide the best care to all our residents and their families, as well. Thank you for your lovely feedback which I will pass on to the the Team.
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Review from Ann S (Wife of Resident) published on 15 August 2022
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you Ann for writing an informative review. I will share the review with the team who will appreciate the thoughtfulness of your review.
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Review from Therese F (Sister of Resident) published on 25 July 2022
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you Therese for the lovely review. It was our pleasure to look after both of them during the difficult pandemic time. It is kind of you to share your wonderful comments about the staff and the home and is appreciated. I will pass your comments on to the staff.
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Review from Niall H (Son of Resident) published on 27 July 2020
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Reply from Jennifer Mercade, Care Home Manager at Thorpe Wood Care Home
Thank you, Niall, for writing your lovely review. Your thoughtful and kind words are very much appreciated by every one of the team at Thorpe Wood.
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Review from Steve S (Son of Resident) published on 19 March 2020
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you Steve for such a lovely review. I will share your review with the team who will appreciate the thoughtfulness of your words.
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Review from Jane W (Daughter of Resident) published on 19 December 2019
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you for your lovely review.
Please contact me about the newsletter distribution.
I will pass on to the team your kind words.
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Review from M F (Wife of Resident) published on 12 December 2019
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Thank you for your kind comment about the staff.
I will pass on to the team your review.
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Review from S S (Daughter of Resident) published on 6 December 2019
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Reply from Jennifer Mercader, Care Home Manager at Thorpe Wood Care Home
Many thanks for taking the time to complete a review and writing such a lovely comment.
Our approach to care is all about the individual; providing appropriate care that meets the needs of the resident. I will pass on to the team your lovely review.
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The Review Score of 10 (9.966) out of 10 for Thorpe Wood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for Thorpe Wood Care Home is calculated as follows: ( (114 Excellents x 5) + (4 Goods x 4) ) ÷ 118 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thorpe Wood Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Feb 2021
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