Trent Bridge believe that guests should be welcome at any time and therefore no set visiting hours.
Private car park onsite.
Trent Bridge has a Review Score of 9.6 (9.617) out of 10, based on 12 reviews in the last 2 years. Over all time Trent Bridge has 12 reviews.
Review from B B (Friend of Resident) published on 4 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for taking the time to share your heartfelt feedback. We are truly delighted to hear about your positive experiences during your visits over the past three months. Knowing that your friend and all our residents are enjoying meaningful, engaging activities brings us great joy. Your friend's beautiful comment to the entertainer perfectly captures the atmosphere we strive to create: one filled with warmth, connection, and genuine happiness. Thank you again for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S D (Daughter of Resident) published on 21 January 2025
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Daniel Rowark, CEO at Trent Bridge
At Trent Bridge, we pride ourselves on providing high quality care in a beautiful, purpose-built environment. We believe that whilst the environment and facilities are important, this does not replace the best standards in person-centred care, we acknowledge that this review recognises the brilliant care delivered by the team. Thank you for those comments. As a home, we monitor team levels and are happy to share that the levels delivered exceed those currently required. In addition to the brilliant care team members, the home has a whole host of other support services. We wish for all visitors to see this as a home away from home, however, do ask that we observe some discretion around mealtimes. We have asked that the home receives notice of any visits during mealtimes so the home can plan accordingly. Whilst we refute some of the other elements of this review, we are always wanting to seek feedback and should the reviewer wish to raise a complaint we will investigate accordingly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Friend of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P T (Friend of Resident) published on 14 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
We're delighted to hear that your first visit to Trent Bridge left such a positive impression. Our team takes great pride in maintaining a clean, comfortable, and welcoming environment for all our residents. It's wonderful to know you noticed the airy and spacious atmosphere of your friend's room and the thoughtful design of our communal spaces. We're especially pleased that you observed the care and attention we put into creating a vibrant diary of activities and our dedication to maintaining a high team-to-resident ratio. Providing personalised and attentive care is at the heart of everything we do. Your feedback means a lot to us, and we hope to welcome you back to Trent Bridge again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sara J (Daughter of Resident) published on 25 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for sharing such a detailed and glowing review of your mother's experience at Trent Bridge Care Home! We're overjoyed to hear that her transition was smooth and that she has embraced everything our home has to offer so wholeheartedly. It's wonderful to know that she's enjoying the activities, from exercise sessions and crafts to trips out and pampering treatments-it's our goal to create a vibrant and engaging environment for all our residents. Your admiration for our team is deeply appreciated. They work tirelessly to provide a warm, welcoming, and professional atmosphere, and it's incredibly rewarding to hear that this effort is making a difference. Thank you for taking the time to share your thoughts and for your kind words. It means so much to us and inspires us to continue providing the very best care. Please don't hesitate to reach out if there's anything we can do for you or your mother!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E R (Friend of Resident) published on 16 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for taking the time to share your wonderful experience! We're delighted to hear that you were impressed with every aspect of your visit from our convenient parking and welcoming team to the lovely atmosphere and spacious rooms. It's incredibly rewarding to know that you observed our residents feeling content, well-cared-for and engaged in a variety of activities. Ensuring a happy and stimulating environment is a top priority for us and feedback like yours affirms that we're achieving our goals. Thank you again for your kind words, it means so much to our team. If you ever have any questions or need further information, please don't hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John M (Son of Resident) published on 16 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for your heartfelt feedback. We're truly honored to have been able to support your dad and your family during such a significant transition. It's wonderful to hear that he felt comfortable and settled so quickly. It's our goal to make every resident feel at home and cared for from the very beginning. Your kind words about our team mean the world to us. Providing genuine, compassionate care is at the core of what we do and knowing that we've made a positive difference for your dad and your family is incredibly rewarding. Thank you for your recommendation and for trusting Trent Bridge Care Home to care for your dad. If there's ever anything more we can do, please don't hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Son of Resident) published on 2 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F B (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for your heartfelt review! We're thrilled to hear that Trent Bridge feels like a true home to you, as creating a warm and supportive atmosphere is exactly what our team strives for each day. Our team from the manager to every team member, is dedicated to ensuring our residents feel genuinely cared for and respected, so it's wonderful to know that their efforts are making a difference. Your kind words about their empathy and dedication mean a lot to us. We look forward to continuing to provide the highest level of care and comfort at Trent Bridge. Thank you for your recommendation!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David T (Son of Resident) published on 7 November 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for sharing this wonderful review. We're truly honoured that your parents chose to make our community their new home, and it's incredibly rewarding to know they feel happy and well-supported here. Our team works hard to provide compassionate, attentive care, and it means a lot to us that you feel at ease knowing they're in good hands. We're grateful for the opportunity to support your family and appreciate your kind words about our team. Thank you for trusting us with your parents' care. It's a privilege to be here for them and for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for sharing your wonderful feedback! We're truly delighted to hear that your mother is thriving and happy in her new home with us. It's great to know that the care and support from our dedicated team, as well as the peaceful atmosphere, are making such a positive impact. We are committed to ensuring that every resident feels comfortable and cared for, so it means the world to us to hear this from you and your family. If you ever need anything or have any questions, don't hesitate to reach out. Thanks again for your kind words!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at Trent Bridge
Thank you so much for your kind review! We're thrilled to hear that your mother is feeling happy, relaxed, and engaged with the community after just two weeks with us. It's heartwarming to know she's enjoying the activities and making new friends-exactly what we hope for all our residents. Your recommendation and gratitude mean a lot to our entire team. We're here to support her in every way, so please don't hesitate to reach out if there's anything we can do. Thank you again for your trust in Trent Bridge!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.617) out of 10 for Trent Bridge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.853 for Trent Bridge is calculated as follows: ( (133 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 143 Ratings = 4.853
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.764 Points relating to the number of positive Reviews for Trent Bridge is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 11 Positive Reviews ÷ 14.4 = 0.764
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Starting as a care assistant and working her way up to home manager, Sally has 30 years of experience in senior care services. This has brought her a wealth of practical experience and knowledge. Her main goal is to ensure our residents enjoy a better quality of life, by encouraging and empowering them to live their best lives, safely and free from harm.
