Trymview Hall

Southmead Road, Westbury-on-Trym, Bristol BS10 5DW
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9.8 57 Reviews
  • Trymview Hall, Bristol
Trymview Hall is a welcoming setting offering residential care, specialist dementia care and respite care in luxurious surroundings. The experienced team get to know residents well, creating care and lifestyle plans - and even menus - that are tailored to their needs and tastes.

Each bedroom has its own en-suite wet room and 24-hour nurse call system. Residents are welcome to bring their own treasured items to make their room more homely. Residents can enjoy the in-house café, cinema room and hair and beauty salon.

Whether residents want to continue enjoying their favourite hobbies or try something new, there is a full range of group and one-to-one activities to get involved in at Trymview Hall.

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Care Provided by Trymview Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Anderson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trymview Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,975

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Trymview Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Trymview Hall Reviews (57)

Total of 57, showing 21-40
9.8

Trymview Hall has a Review Score of 9.8 (9.754) out of 10, based on 24 reviews in the last 2 years. Over all time Trymview Hall has 57 reviews.

Overall Experience

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Review from Kate B (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trymview Hall is a lovely care home, with a beautiful garden for everyone to enjoy which is well-kept and has friendly entertaining chickens. The rooms are well appointed/equipped and lovely aspects whichever floor you are on. The staff are very friendly and tuned into the needs of each individual resident.
Nothing is too much trouble and there are plenty of activities for those who wish to join in. The food is really good with a couple of options on a menu that changes daily and if a resident doesn't fancy anything on the menu they will rustle up something else for them. Mum particularly enjoys the fortnightly church service and loves joining in any of the singing activities and arts. It is also pleasant for visitors who are encouraged to join in, although there is a separate area available to residents and their guests with tea/coffee and a variety of snacks/cakes. There is also a hairdresser and cinema on site. Me and my mum are really happy with our choice.

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Review from Sue F (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful. I couldn't have chosen a better care home for my Mum, the facilities are amazing and the variety of activities for the residents are exceptional. The care and understanding the staff provide for Mum and support for me when I need it is brilliant, nothing
is too much trouble.

Reply from Hannah Atherley, Reviews Team at Trymview Hall

Hi, thank you for your lovely review. We are very pleased to hear that your experience with us has been a positive one.


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Review from Roger H (Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been here for just over a year, so I’ve seen the home through all of the seasons. I came here initially because I couldn’t manage my 3-storey house any more. At first, it all seemed quite strange but soon I realised that I had gained more independence through not having to do any chores. Cooking,
cleaning, care, facilities are all very good. rganised activities are very good too, and one can opt in or out as one pleases. One of the best things for me has been how easy it is to chat with the staff (carers and management) and how approachable they are if I have any problems. I hadn’t expected my offer to help in the garden to be so warmly welcomed and now, with the addition of colourful flowers, herbs, veg and chickens, it’s a delightful place to walk and meet other residents, one’s friends etc.
All in all, it was the right decision for me to come here and I know that, as my illness progresses, I will continue to be cared for.

Reply from Caprice Geisha, Reviews Team at Trymview Hall

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Trymview Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that you've settled in so well.


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Review from Christina A (Daughter of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite care after she broke her leg and couldn’t cope at home on her own so we came to Trymview Hall for a visit, her first impression was it’s warm clean and beautifully decorated just like a hotel, the staff couldn’t have been more friendly and understanding. Mum enjoys having her meals
in the dining room with others and has already formed friendships. She looks forward to all the activities which I feel are very important for her well being and keeps her mind active. I can see that my mum is very happy living here and that she now feels this could be her home.

Reply from Hannah Atherley, Reviews Team at Trymview Hall

Hi, thank you very much for taking the time to leave us feedback about your experience. We are pleased to hear Mum is enjoying her respite stay at Trymview Hall and it feels like this could be her home.


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Review from E F (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently needed to find a place that could help support my dad and offer more care then we were able to at home. I found Trymview Hall Care Home and couldn't ask for more from a care facility. They made sure Dad was engaged in activities, kept safe and the staff are truly fantastic. He has been able
to keep his independence while being well looked after which is what we were looking for. The facility is lovely and clean, along with a great location. He always tells me how much he loves the food and friendly staff. What is a really tough time for us as a family, we can at least know he is happy, safe, and being well looked after at Trymview Hall. Would recommend.

Reply from Hannah Atherley, Manager at Trymview Hall

Thank you very much for taking the time to leave us feedback about your experience.
At Trymview Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thanks again for your kind words.


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Review from P G (Granddaughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly grandmother went into Trymview Hall to provide some respite care. Having such a great home provided reassurance that she was well cared for during her time with them and some important breathing space for my mother to recuperate from the stress of being the main carer. It is good to know
they are there for us.

Reply from Hannah Atherley, Manager at Trymview Hall

Thank you for your kind words about our home.
We are delighted you were happy with the care provided and that it allowed you to take a break. We are here whenever you need us.


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Review from Jenny C (Wife of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is superb. Excellent design. From my first enquiry, (the manager took me around the property) to the staff busy with lunch for the residents, giving me food and drink when I was packing up my husband's belongings at the end of his fortnight's respite. Everyone was friendly, courteous and
efficient. They knew the residents individually and were caring and encouraging. Thank you all.

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Review from V B (Niece of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been in Trymview Hall for a few months now and we have been very impressed with the care she is getting. Nothing is too much trouble. The staff are also very friendly and helpful towards visitors and we have been made to feel very welcome. We were even able to enjoy a family lunch together
in the home to celebrate our aunt's birthday which was very much appreciated. The home is well managed, very clean and well equipped. Many thanks to all staff.

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Review from Gillian C (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad have been in Trymview Hall over the last 6 months. Mum was on the dementia floor and Dad on the general floor. They both ended their lives there and I could not think of a better place they could have been for their last few months. The individual care is professional and excellent.
All the staff were patient (Mum's dementia meant she could be quite tricky at times) and overwhelmingly kind. They really do care. Okay, on some occasions clothing got mixed up but from my experience this happens in many care homes and hospitals. The standard of the care easily outweighs this. We received plenty of communication about our parents' health, activities and Covid protocols. We were encouraged to call or visit whenever we wished, this was particularly helpful as my brother and I do not live locally. The care and support did not stop with our parents - for two days we stayed in Dad's room while he was failing. We were looked after with consideration and kindness.

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Review from W R (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very comfortable during her stay and especially enjoyed the food - quality and presentation. Thank you for looking after her and making her transition from hospital to home, after her knee replacement, more manageable. I hope that Trymview Hall goes from strength to strength by attracting more
residents and more permanent staff.

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Review from Shirley H (Respite Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just returned from a three-week stay at Trymview Hall. I initially had only booked for two weeks but found that I had benefitted so much that I stayed an extra week. There was such a nice atmosphere at the home, with the staff so helpful, considerate and encouraging. The food was absolutely delicious
and beautifully served so I felt I could have been at a five-star hotel. I would most certainly be only too glad to repeat my stay and thoroughly recommend it. I am already singing its praises locally.

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Review from Fran L (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As published by the CQC. Trymview Hall has been rated 'Good'. The inspection by two inspectors from CQC was done on the 9th September 2021. Trymview Hall opened on 20th November 2019, CQC has put off rating this care home because of safeguarding, whistleblowers concerns raised since opening. You can
read all the information on the CQC website. As advised by an inspector, a rating can be removed just as quickly as it was given! Because of our concerns and poor care we were in the process of removing our mother. Sadly, she died before this could happen. Mum always ended up with another resident's clothes, we would visit and she had someone else's jumpers, cardigans on. On clearing out her room we found someone else's coat! My mother was on the dementia floor. Most of the staff were not dementia trained. You cannot open a care home for dementia and not have the appropriate staff to deal with residents who had this awful disease. I would definitely not recommend this care home to anyone.

Reply from Samantha Debenham, Personal Assistant at Trymview Hall

Thank you for leaving a review and we again offer our condolences on the loss of your mother. We welcome feedback for all our homes and generally people have positive things to say about the care we provide and the dedicated and hardworking colleagues who deliver that care. Our team members receive a great deal of training and ongoing mentoring to help them provide the best possible support for all residents including those who live with dementia. They also have access to award-winning dementia experts who can help them find solutions if a resident has particular needs that they have not encountered before.


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Review from F B (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was there for six weeks of respite care recently. The care seemed to be reasonable at first apart from losing a lot of his clothes.
However I was unable to visit for eleven days and during that time, the care went seriously downhill. He became dehydrated and also lost three kilos.
Then they
said he had Covid - he didn't. I was not allowed to see him.
They actually told me he had to stay there and isolate. They removed his phone from him so that nobody could contact him.
I had to get the police involved to reinstate his phone and a stern solicitor's letter threatening legal action in order to get him released.
When I got him home, he did not pass urine for 48 hours because he was severely dehydrated.
He is still recovering.
Please do not be fooled by the fancy hair salon and the nice bathroom with stars in the ceiling as I was, nor the coffee shop or lounge.
He was never allowed a bath, nor did he get to use the lounge or coffee shop.
Trymview Hall is all about money.

Reply from Samantha Debenham, PA to Marketing Director at Trymview Hall

Thank you for your review. We were very surprised to hear your comments around the care delivered as Trymview Hall has just received its first CQC result, and we are very proud to say we scored an overall ‘Good’ result with a score of ‘Good’ in every aspect of care. We support residents nutritionally and in accordance with their needs and always strive to ensure everyone stays hydrated, so we are sorry to hear that this wasn’t your experience. We also support residents to communicate with their loved ones and help them to design their own ‘keeping in touch’ plan. We encourage the use of all forms of communication and technologies to keep in touch with family and friends as we know how precious sharing experiences and updates can be for loved ones. I would like to assure you we have looked into your concerns around laundry and we are pleased to say that the pair of socks that was lost are being returned to you. Regarding bathing, we did offer a bath or shower to your loved one every day and on the days he did accept, he always did have a bath or shower. If you would like to discuss your concerns in more detail please do not hesitate to get in touch.


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Review from Joanna P (Daughter-in-law of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Trymview Hall came to our rescue when we urgently needed to find respite care for my Mother in Law. The Customer Relations Manager was extremely helpful and has continued to communicate well with us. It was not an easy move, as Mother was very resistant to move out of her home and she still has not
settled well, even after 10 weeks. The staff have all been very patient with her and hopefully, we’re slowly making progress. Trymview Hall is a very clean, well-equipped home with a beautiful garden which residents are encouraged to make use of.

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Review from Joanne T (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial call to Trymview Hall the customer relations manager (CRM) has been most helpful, professional and communicative regarding the services and facilities offered for the respite for my Mother at the care home. This is the first time we have used a care home to support my Mother who has
early-stage dementia so we have been very anxious about her first visit. The CRM has put our minds at rest and talked us through the process so that we have peace of mind our mother will be looked after and cared for.

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Review from Michelle L (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Trymview for a few months now, and our father is now also a resident. We were very pleased with Mum's care, especially during a difficult time with Covid, and we didn't hesitate to place Dad at the same home when a space became available. The staff are very friendly, and nothing is too
much trouble. Booking visits is very simple, and I haven't been disappointed once when booking a day and time that suits me. Having experienced a different home (that my father was in), I can honestly say that Trymview is run more professionally, and I would thoroughly recommend it. The weekly updates telling relatives what activities are on offer is a lovely touch.

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Review from D W (Daughter-in-law of Resident) published on 28 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in the care of the staff at Trymview Hall for 10-months after suffering multiple strokes. The care she received during that time was exceptional, especially as she suffered hallucinations at the beginning of her stay and was in the advanced stages of Vascular Dementia. She could
only eat pureed food in the beginning. This was presented in an appetising way. When staff became aware of certain food she liked, they would provide these. Staff always kept us informed about her well-being. We also had Zoom meetings with her during the lockdown. When staff knew she liked painting, they ensured she had access to such materials. Staff also helped her to walk a few steps regularly. They pampered her, spent time talking and listening to her. She even called one member of staff 'her daughter'. When she died, staff who had cared for her came in early before their shift to spend time with her and us, to say their goodbyes. I could write more, but what's important was that she was treated with dignity, it was a home from home. The best decision we made was putting her into Trymview.

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Review from Jonathan F (Son-in-law of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two things:
1) I appreciate the transparent communication from Trymview Hall. If something goes wrong, however small, they inform and learn. Thank you.
2) Over the Covid period, the central communication letters are well received. Open, frank and informative. Well done during such challenging times.

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Review from E G (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has made really good physical progress due to the care and support at Trymview Hall.

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Review from Mark A (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the accommodation and the care Mum is getting. Helpful and very friendly and Mum seems to be happy.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Trymview Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Trymview Hall is calculated as follows: ( (207 Excellents x 5) + (63 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 272 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trymview Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Nicole

Nicole Anderson

Job Title: Home Manager

Joined: 2019

I’m an experienced nurse and care Home Manager and I joined Care UK in early 2019.


I used to work in one of the organisation’s Edinburgh care homes. Care UK’s values and ethos of care chimed with my own personal approach to care, so I was keen to join this forward-thinking organisation.


Being an effective home manager demands a range of skills, from great people skills to good organisational ability. It’s vital to have a holistic and proactive approach as well. Far and away the best part of my day is spending time with residents and seeing them enjoying a superb quality of life.


I’m passionate about delivering excellent care and I love working as part of our committed and skilled team here at Trymview Hall. We put residents and their families first and foremost in everything we do. We’re proud of our ‘good’ CQC rating, and I’m looking forward to supporting the team to achieve even greater things.