Trymview Hall

Southmead Road, Westbury-on-Trym, Bristol BS10 5DW
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9.8 57 Reviews
  • Trymview Hall, Bristol
Trymview Hall is a welcoming setting offering residential care, specialist dementia care and respite care in luxurious surroundings. The experienced team get to know residents well, creating care and lifestyle plans - and even menus - that are tailored to their needs and tastes.

Each bedroom has its own en-suite wet room and 24-hour nurse call system. Residents are welcome to bring their own treasured items to make their room more homely. Residents can enjoy the in-house café, cinema room and hair and beauty salon.

Whether residents want to continue enjoying their favourite hobbies or try something new, there is a full range of group and one-to-one activities to get involved in at Trymview Hall.

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Care Provided by Trymview Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Anderson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trymview Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,975

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Trymview Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Trymview Hall Reviews (57)

Total of 57, showing 41-57
9.8

Trymview Hall has a Review Score of 9.8 (9.754) out of 10, based on 24 reviews in the last 2 years. Over all time Trymview Hall has 57 reviews.

Overall Experience

  • 43
  • 11
  • 1
  • 0
  • 2

Date Published

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Review from Ian M (Nephew of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home have responded to my uncle's needs and ensured that family recommendations have been noted.
During the restrictions on access due to COVID-19, including the cessation of resident family meetings, it has been difficult to receive updates on my uncle's health and well being. In particular,
it has been difficult to talk to nursing staff. It has also been notable that a number of carers have not read my uncle's care plan, which has been acknowledged by the management of the care home.
My uncle has always appeared to be well cared for when we have seen him on limited occasions. Unfortunately, the current visiting times are too short to establish meaningful conversations and as a consequence, it is clear that his mental health has deteriorated.
The care home management have acknowledged my concerns and have ensured that the facilities coordinators are spending more time with him.
I am discussing different options with the manager of the care home in order to improve access.

Reply from Samantha Debenham, Personal Assistant at Trymview Hall

Thank you for taking the time to review Trymview Hall. It is great to see your excellent rating of the food, the activities and the facilities, and that the care team are responding to your uncle’s needs and he is being well cared for. COVID has sadly placed restrictions on visiting and relative meetings and, as you have noted, your concerns are being discussed with the care home manager.


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Review from Stephen L (Son of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The process for admitting my mother to Trymview Hall was very easy and professionally handled by the staff at all times. My mother settled in very quickly, and although I personally have not been able to visit her, my brothers have and advised me that all is well, she is well cared for and fairly happy.
Every interaction with the staff has been positive, and the facilities appear to be very good, especially the availability of video calling, such a bonus when the resident has dementia. The small number of residents ensures individual care, and they truly take their responsibilities seriously even providing birthday celebrations when required. I would have no qualms whatsoever in recommending Trymview Hall to potential residents.

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Review from Jane S (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to mum’s admission, she was visited by 2 members of staff to ascertain both her needs and preferences. Mum and I were very reassured and the subsequent move was a seamless and happy one. Lockdown followed a couple of days later and I was concerned that mum might feel a bit lonely as she didn’t
know anyone. Far from it! She is most content. She is enjoying excellent food and as a result, is now maintaining a healthy body weight. The staff are both efficient and kind: nothing is too much trouble. The accommodation is first class and mum is enjoying a variety of new activities even though some have been stopped due to the virus. As a family, we are very happy to be a part of Trymview Hall and are kept informed of any developments. I would highly recommend it.

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Review from F W (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and restful place, created for the more senior of our citizens. Staff are all very welcoming, warm and helpful. I'm sure my mother will enjoy her time here. Thank you for the care you provide.

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Review from Rosemary P (Friend of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In looking for a Care Home for my friend with fairly demanding physical needs, I only visited one - Trymview Hall. I was present at the opening of this lovely place before that and was not disappointed. I can only write positive things about it and would give a special mention to the staff member whom
I met first, who is just right in her job. Her welcoming and reassuring manner are exactly what are needed when people are facing a huge life-changing decision for themselves or their loved ones. The care goes beyond the residents to families and friends, which is especially important when people are at their most vulnerable and in need of reassurance. I always recommend Trymview to those I meet and shall continue to do so. I may never need residential care myself, but should I be in the position of having to look for it, I would have Trymview at the top of my list.

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Review from Lynn T (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Trymview Hall at the end of January 2020. Firstly, I was impressed by the advice and assistance given by staff before the move. My family and I have been overwhelmed by the outstanding care my mother has received by all the Trymview staff. Her health has improved above expectations
and she is happy, settled and well cared for.

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Review from Jill J (Sister-in-law of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into the reception you feel as if you are walking into a 5-star hotel. The newly built home is tastefully furnished with spacious en suite bedrooms and wide corridors. There is a lovely garden to be explored when the weather improves.
A home depends on the quality of its staff and it
is clear that all the staff really care for their residents. They take time to get to know them and make them feel comfortable and at home.
I feel fortunate that the home opened just at the right time for us. The next step on her journey, the transition from hospital to her new home was very sensitively handled, making a difficult decision easier for her.
I really appreciate the friendly high standard of care that she is receiving.

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Review from Jon B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice. All the staff are helpful and nothing is too much trouble. A great relief that we know that Dad is in such good care.

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Review from Delia B (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first, initial inquiry to the settling in, our friend had a very good experience. The admin staff were friendly and professional in showing us around and took time to listen and assess our friend's needs prior to her arrival, when she was greeted with warmth and genuine interest. Introducing
the 'therapy cat' was a great hit and instantly made our friend happy.

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Review from Lynne M (Friend of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a very warm and friendly greeting from all the staff when we brought our friend yesterday. She suffers from dementia and all the staff were highly trained to deal with her needs.

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Review from Alison G (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Trymview Hall in the opening week and the care and support have been excellent. The carers have provided reassurance and patience for my mother who is living with dementia. All the staff are very attentive, from the activities lady who makes Mum feel at ease and included, to the
chef that comes to talk to the residents at mealtimes to the cleaning staff that always greet you with a smile. The other residents have also been very friendly and it is great for Mum to have company and conversations with others in the same boat. Hopefully, as the weather improves it would be good to see some trips out, which I understand are being planned. I feel Mum is in safe hands, and I know I can pop in anytime to visit, which has been great.

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Review from M W (Wife of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in Trymview for two weeks. We are very impressed with the home and with his care. The staff are all very kind and efficient.

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Review from Brett A (Son of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trymview Hall provides the care and support that my mother needs. The staff are attentive and helpful and the facilities are very good.

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Review from P Q (Sister of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been very warmly welcomed and as a family, we hope she will settle and make it her home.

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Review from Heidi D (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brand new home with superb facilities. My mum has only been there for a short while, but the care and attention that she is receiving is extremely good. Her level of dementia means that she does need some extra care and attention and this has been professionally and consistently provided for
her, from our initial visit to the care in helping her to settle. All the staff are very kind and caring in supporting the residents and their families.

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Review from Bryan F (Son of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy that we found this place for my father. It is excellent in all areas and I can relax knowing that he is in good hands.

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Review from Brian T (Son of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New home so facilities are excellent and clean. Staff are enthusiastic and helpful. Garden is also a welcome feature and is well laid out.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Trymview Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Trymview Hall is calculated as follows: ( (207 Excellents x 5) + (63 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 272 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trymview Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Nicole

Nicole Anderson

Job Title: Home Manager

Joined: 2019

I’m an experienced nurse and care Home Manager and I joined Care UK in early 2019.


I used to work in one of the organisation’s Edinburgh care homes. Care UK’s values and ethos of care chimed with my own personal approach to care, so I was keen to join this forward-thinking organisation.


Being an effective home manager demands a range of skills, from great people skills to good organisational ability. It’s vital to have a holistic and proactive approach as well. Far and away the best part of my day is spending time with residents and seeing them enjoying a superb quality of life.


I’m passionate about delivering excellent care and I love working as part of our committed and skilled team here at Trymview Hall. We put residents and their families first and foremost in everything we do. We’re proud of our ‘good’ CQC rating, and I’m looking forward to supporting the team to achieve even greater things.