Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD
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9.6 42 Reviews
  • Twyford House Care Home, Stoke-on-Trent
Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends.

Upon arrival, residents are supported to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

Part of the Lovett Care Group, Twyford House offers exceptional Residential, Dementia and respite care to individuals who need extra support to live independent, fulfilled lives. All set within a warm, comfortable and welcoming home from home environment, where comfort, safety, personalised care and fun meet strong community ties in beautiful surroundings.

The 70-bed home is made up of four wings each with its own dining room and lounge. The communal areas include a bistro, craft and activities room, cinema, private dining room, terrace bar, library, quiet lounges and fully equipped hair salon. All the beautifully appointed bedrooms feature a full ensuite wet room, widescreen TV and fridge and ground floor bedrooms have patio doors with access to a secure garden of mature trees and outside seated areas.

Varied, imaginative and meaningful activities are planned by the Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site team who create tasty and nutritious restaurant-style meals from fresh, locally sourced ingredients.

NEW NURSING UNIT NOW OPEN! Enquire for more details.

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Care Provided by Twyford House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Jones (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Twyford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660
    • Self-Funded Residential Dementia Care from £1,660
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750

  • Nursing Unit now open - Fees start from £1,750.


    All fees are subject to assessment and are inclusive of care, support, housekeeping, laundry, food and activities.


    LA payments do require a top up to meet our regular fee.
  • (these prices are only a guideline, please contact Twyford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to the home to tour the facilities or visit a loved one.


  • Parking

  • Free on site parking available for all visitors.


Twyford House Care Home Reviews (42)

Total of 42, showing 1-20
9.6

Twyford House Care Home has a Review Score of 9.6 (9.628) out of 10, based on 19 reviews in the last 2 years. Over all time Twyford House Care Home has 42 reviews.

Overall Experience

  • 37
  • 3
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Date Published

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Review from Richard S (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It's basically solitary confinement in the evenings... Daytime things seem OK in terms of activities, etc, but everything stops after 6PM and residents are effectively left to their own devices. Minimal evening staff and no visitors come (you'll sometimes be waiting 10 mins + to get in then, too). Dad
sits alone in his room for hours in the evenings with no entertainment (the TV control is complex) and no one looking in. We've been there numerous times without the staff seeing us arrive and the only time someone will look in on him is when it's time for a quick and perfunctory visit to give him his meds. There's no app or portal to see how relatives are doing and getting on. Apparently, there are trips out each week but no way to know where they're going to or even if your loved one went. Raised these issues and am still waiting (a week later) for a reply from management. Overall: looks great in the brochure but find somewhere else unless your loved ones are pretty independent.

Reply from Anna Jones, General Manager at Twyford House Care Home

Thank you for taking the time to bring this to our attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously. Other family members have shared their happiness and satisfaction with the home, so we are sorry to hear that you have concerns in some areas. We would welcome the opportunity to discuss these with you and will be in touch to arrange a time.


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Review from Anthony C (Brother of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister was admitted into the care home while her husband went on a cruise so she was in for respite. She has dementia whereby she can't feed, wash, toilet herself or walk unaided. She wasn't given enough fluids so her eldest daughter had to phone an ambulance because she was highly dehydrated and
spent the rest of the time in the hospital with IV drips. My question is why didn't the so-called trained staff see this, it's beyond belief. We were told they could cater for my sister's needs and it was clearly not the case.

Reply from Teresa Lynskey, Regional Manager at Twyford House Care Home

We are sorry to hear that you've felt that you had a negative experience in relation to Twyford House. Lovett Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support. If you would like to raise your concerns directly with us, please contact myself by email Teresa.lynskey@lovett-care.com. Please be assured that we take any concerns seriously and always seek to address any issues raised with us.


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Review from P J (Resident) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Too many staff changes. Too few activities at present, good activity staff left. Good activities last year.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for taking the time to review our home. We would welcome the opportunity to discuss your comments and address any concerns you may have.


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Review from B H (Son-in-law of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my in-laws with my wife. I was apprehensive about care homes having no experience. This care home is very well presented and is hotel-like in its decor. The staff are always so friendly and respectful even when it is clear they are very busy. The care and respect they give to my parents-in-law
is always wonderful and much appreciated.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thanks you for leaving a review, I will share your feedback with the team.


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Review from Sarah H (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hardworking and professional staff. Very friendly. People are quick to complain. I asked the manager if I could review as I have been so impressed. It is a difficult time when parents go into care however the home is so well run it is reassuring. My mother and father were admitted as residents at the
same time, unfortunately. The quality of care is excellent. The home is very clean, communication is as good as it gets. The facilities and activities package is very good however my parents have yet to take part in these. The only suggestion I could make is that there’s a leaflet/some information available to families/residents on arrival regarding visiting, what you can bring in to family members, labelling of clothes, what happens with washing etc. We could most of this out by chance/asking so it would be useful. I did ask however it appears there’s nothing available. Other than this the home should be recognised for the high standards, and quality of care that all staff provide.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank for you your lovely review of our home and for sharing some feedback that we will look into. We pride ourselves on delivery high-quality care so thank you for acknowledging this, I will share it with the team.


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Review from R B (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went in for respite care. Staff have been fantastic with all going the extra mile. Fantastic home.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for sharing your review. We are delighted to hear how happy you are with everything, I will share your feedback with the team.


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Review from P S (Respite Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time I entered the premises I was treated with warmth and kindness.
The staff treated me as a person and not just a number. I cannot speak too highly of the staff who were excellent in all aspects such as serving meals or helping in a time of need. I was rather anxious before I went into the
home but very quickly all fears were dispelled.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for sharing your feedback. We are delighted to hear how happy you are with everything and I will share your feedback with the team.


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Review from Alison M (Niece of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Twyford House for a year. Yesterday was her 107th birthday and the staff put on a wonderful celebration. Thanks to everyone.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for sharing your feedback. We are delighted to hear how happy you are with everything and I will share your feedback with the team.


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Review from J D (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff there are wonderful. Everyone had worked hard to make certain my father had exceptional care, nutrition, exercise etc.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for taking the time to review our home, we are pleased that you are happy with the care and support your father is receiving


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Review from L C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an amazing home. Made Christmas so special for each and every resident. The staff are an absolute credit to the home. Couldn’t recommend this care home any higher, nothing is ever too much trouble for the staff. Superb.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you so much for your wonderful review of our home, I will pass your feedback on to all the team who will be delighted to hear how happy you are.


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Review from Julie B (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for eighteen months. Having seen other care homes in close detail, I would say it is so difficult for any care home to be perfect and is unrealistic. However, this home operates with residents’ well-being and safety at the forefront of its existence. All staff are always pleasant
and approachable and will find ways to deal with any query we may have. They maintain relationships with families and work at achieving a beneficial outcome. Mum is settled and loves the food - and gradually joining in more activities with the staff's encouragement.
Facilities are excellent, and standards of cleaning are high..yes there are little blips but nowhere is perfect. I would highly recommend Twyford House Care Home.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for your lovely words about our home; we are really proud of all our team members, and we appreciate you taking the time to acknowledge this.


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Review from Christine V (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home a couple of months ago following a number of planned and unplanned visits. No matter when we arrived we were made to feel special and welcomed by staff, all of whom knew our names and took an interest in mum. Once we had agreed on the move, things happened quickly and we were
kept informed at each stage.


After she had moved, the staff were wonderful, they made her feel very welcome, encouraged her to take part in the activities whilst respecting her wishes and made sure all her needs were met.
During December, there were lovely activities where most of the residents were involved. The meals over Christmas and New Year were lovely and the staff made an extra effort with the tables, presentation etc.


Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for taking the time to review our home, we are delighted that mum is settled and enjoying life in her new home. We are delighted that you enjoyed the festive period with us all.


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Review from Liz R (Regular Volunteer) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to lead the singing on a Friday afternoon. We have sung over 30 different songs during 2023. I am always made so welcome and love getting to know so many of the residents. There is a lovely comfortable and pleasant atmosphere at Twyford.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for leaving a review of our home. We love your visits and our residents always enjoy it when you are here! Looking forward to more singing sessions!


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Review from J C (Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respected, safer and welcoming

Reply from Clare Richards, Regional Manager at Twyford House Care Home

We are delighted to receive your review and to hear how happy you are with all of the facilities and care as well as how well you have settled into your new home


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Review from Deborah H (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle were struggling to keep safe at home. After a prolonged spell in hospital for my aunt, they both decided that it would be a good idea to convalesce at Twyford House Care Home. They loved it so much, they decided to stay. They are always treated with the utmost dignity and respect.
The workers there really care for the well-being of them both. I am always given a warm welcome whenever I visit and they keep me informed if there are any important changes in the health/wellbeing of either aunt or uncle. Twyford for me is an extension of my family now.
In addition, they have a wonderful activities programme, designed to keep the residents thinking and moving, involving day trips to local places and seaside trips too. My aunt and uncle tell me regularly that they feel cared for and safe there, and although they miss their previous life as independent people, they realise that, actually, they're receiving a much better quality and more stimulating life there.

Reply from Lorna Murphy, General Manager at Twyford House Care Home

Thank you for taking the time to review our home. We are thrilled to hear how happy you are with the care and support your relatives are receiving, something we pride ourselves on. When someone chooses to move in to Twyford House it is about enjoying their next chapter and it is lovely to hear how much they are enjoying their new life with varied activities and daily support.


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Review from Nyreen R (Niece of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home with lovely staff
Clean and welcoming
Very happy with the care my Aunty recieves
We are made welcome whenever we turn up
Overall very happy with the care my aunt recieves and her relationship with staff

Reply from Lorna Murphy, General Manager at Twyford House Care Home

Thank you so much for taking the time to review our home, we are delighted to hear how happy you are with everything.


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Review from S C (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most caring home I ever been to staff are excellent and so caring would highly recommend it to anyone room is excellent and my dad says the food is excellent they can’t do enough for my dad and our family.

Reply from Lorna Murphy, General Manager at Twyford House Care Home

We appreciate you taking the time to review our home and are delighted to hear how happy you are with everything.


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Review from Stephen B (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The appearance of the home is stunning but what matters more is what is happening behind the gloss in residential homes, this place has a solid depth of care and dedication from staff who you know instantly genuinely care about how they assist your loved ones.
This home keeps residents entertained
and active and proactively assists when issues can be difficult for elderly who can feel loneliness or sadness.
I know my mum is safe and genuinely happy and although she is only staying for a while Twyford House have made a positive effect on her health.

Reply from Lorna Murphy, General Manager at Twyford House Care Home

Thank you for taking the time to review our home, I am delighted to read how happy you are with the care and support provided. I will pass on your kind words to the team


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Review from D B (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home for miles around. Excellent staff and facilities. Cannot believe how much my father has improved during his time at Twyford House Care Home. Father is very happy here after some bad experiences. Complete home from home.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for your wonderful words about our home. We are thrilled to read how happy you are with everything and to see how well your father has improved.


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Review from Lucy S (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home with really lovely staff. My grandad is the happiest I’ve seen him since my nana passed away in November. Good to see him up and out of his room, socialising with other residents. Thank you.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you for your wonderful review; it's an absolute pleasure to care for your Grandad, and I am delighted you are happy with everything we are doing for him.


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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Twyford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Twyford House Care Home is calculated as follows: ( (182 Excellents x 5) + (13 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 218 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twyford House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Anna

Anna Jones

Job Title: General Manager

Joined: 2024

Anna is thrilled to be part of the Twyford House team. She enjoys getting stuck in with activities and events with the wonderful residents.


Rachel

Rachel Boulton

Job Title: Home Administrator

Joined: 2023

Following a successful career as a beautician and then an office manager, Rachel had been supporting her father-in-law and realised how much she wanted a role where she could make a difference. She joined Twyford House as the Home Administrator and is also the first point of contact when you visit the home. Rachel can talk through the options available and show you around our beautiful home.


Frequently Asked Questions about Twyford House Care Home

What types of Care is Twyford House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Twyford House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Twyford House Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Twyford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Twyford House Care Home to the centre of Stoke-on-Trent?

7.1 mile(s) as the crow flies, distance by road may be significantly further.