Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD
Submit a Review
9.6 42 Reviews
  • Twyford House Care Home, Stoke-on-Trent
Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends.

Upon arrival, residents are supported to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

Part of the Lovett Care Group, Twyford House offers exceptional Residential, Dementia and respite care to individuals who need extra support to live independent, fulfilled lives. All set within a warm, comfortable and welcoming home from home environment, where comfort, safety, personalised care and fun meet strong community ties in beautiful surroundings.

The 70-bed home is made up of four wings each with its own dining room and lounge. The communal areas include a bistro, craft and activities room, cinema, private dining room, terrace bar, library, quiet lounges and fully equipped hair salon. All the beautifully appointed bedrooms feature a full ensuite wet room, widescreen TV and fridge and ground floor bedrooms have patio doors with access to a secure garden of mature trees and outside seated areas.

Varied, imaginative and meaningful activities are planned by the Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site team who create tasty and nutritious restaurant-style meals from fresh, locally sourced ingredients.

NEW NURSING UNIT NOW OPEN! Enquire for more details.

Show Twyford House Care Home on the Map

Care Provided by Twyford House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Jones (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Twyford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660
    • Self-Funded Residential Dementia Care from £1,660
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750

  • Nursing Unit now open - Fees start from £1,750.


    All fees are subject to assessment and are inclusive of care, support, housekeeping, laundry, food and activities.


    LA payments do require a top up to meet our regular fee.
  • (these prices are only a guideline, please contact Twyford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to the home to tour the facilities or visit a loved one.


  • Parking

  • Free on site parking available for all visitors.


Twyford House Care Home Reviews (42)

Total of 42, showing 21-40
9.6

Twyford House Care Home has a Review Score of 9.6 (9.628) out of 10, based on 19 reviews in the last 2 years. Over all time Twyford House Care Home has 42 reviews.

Overall Experience

  • 37
  • 3
  • 0
  • 1
  • 1

Date Published

42
0
8
19
23

Review from D T (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been delighted with the care that Dad has received whilst he's been at Twyford House. The team have been fab with Dad encouraging him, prompting him and getting him back on track to come home. Especially one lady and her team who had a great relationship with Dad. It brought us great comfort that
he has been so well looked after. The room he had was lovely and spacious, and the facilities in the home were fabulous. We were always made welcome, and nothing was too much trouble for Dad.
Thanks, team Twyford.

Reply from Gemma Rodger, General Manager at Twyford House Care Home

Thank you so much for your lovely review, we are delighted with how happy you have been with everything. I will share your kind words with all of my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Sister of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased to be welcomed.
Staff easy to talk to and very patient.
Great facilities.
Peace of mind for the family.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for taking the time to review our home. We really do appreciate your kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very welcoming, from the moment you enter, until you leave and nothing is too much trouble. My father has been in since January and the care he has had and still receives, is excellent. The manager who is in charge of Hawthorn is wonderful with all the patients. The activities they
put on keep everyone entertained all day. Would definitely recommend it to friends and family.
Keep up the excellent work ladies.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you for taking the time to write this lovely review for us, I will share your kind comments with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had settled in very well. It's a fabulous new building with excellent facilities. The staff are caring and friendly. The activities are very good and help to keep residents socialising and alert. Management are responsive to any questions or concerns.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for this lovely review, my team will be delighted with your kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Twyford House care home for 12 months. He is so happy and cheerful, well looked after by all the staff, the team of staff are well led by the Manager who is approachable and available. The care Dad gets from the carers is lovely to see, and his unit manager's knowledge and understanding
of Dad's medical needs is reassuring. I am kept informed if there are any problems, which puts my mind at rest. Dad has a lovely en-suite bedroom which has been like being at home to him, it was an easy transition for him because of this. When my dad first went into Twyford House from hospital, I was terrified, the front of house staff reassured me and supported me throughout. The services are excellent as are the activities from exercise classes, games, to cinema or just reminiscing.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for this lovely review and I am delighted that you are reassured that dad is well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Twyford House 100%. Confident in the fact that your loved one was cared for more than adequately. The whole of the staff are always pleasant and very helpful. The general feel of the home is a "good one". I would choose "Twyford House" every time - five stars and more.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you for this lovely review, the team and I really appreciate these very kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty N (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family cannot thank the team at Twyford House enough for the care they give to my nan. They all go above and beyond. My nan loves living there, and our family has great comfort knowing she is happy, well looked after and cared for. The home itself is beautiful, the food is fantastic and the staff
are the icing on the cake. Nan's days are now filled with lots of socialising and laughter, with both residents and staff. We can't thank the team enough!

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for this lovely review, I will share it with my team who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter-in-law of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely happy with the standard at Twyford House. The staff are excellent and go above and beyond. Nothing is too much trouble. We feel our loved one is in the best hands.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for your kind comments. I would like to meet with you please to understand your star rating for activities, rooms and facilities, in particular, as I have not been made aware of any concerns, and you have not highlighted any.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always extremely helpful in all situations. Very caring environment, with very good facilities. Visits to residents have been arranged very smoothly all through the pandemic and always made welcome.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for this lovely review, we really appreciate your kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe M (Granddaughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been here since August 2021 and I cannot fault the care home whatsoever. The staff in every area are amazing and so friendly. They have made my nana feel so comfortable and have a new lease of life. I can’t thank all of the staff enough.

Reply from Emma Rodger, General Manager at Twyford House Care Home

Thank you so much for this lovely review, I will share it with my team, who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 78-year old Mum has Alzheimer's and my 82-year old Dad was her full-time carer whilst dealing with his own health issues. As a family we reached a crisis point with neither of them eating properly, Mum becoming confused and depressed and Dad having falls. We looked at a few places but Twyford House
Care Home was the only one that felt right when we walked in. It was like walking into a hotel. Twyford House Care Home has been very accommodating, allowing my parents to have one room as a bedroom and one as a sitting room, which was very important to Mum and Dad. All the staff are friendly, professional and skilled in their job, the food is excellent and I have watched my parents return to me from a fog of ill health and confusion. They are both so much happier and brighter. Meanwhile, I can relax knowing they are in safe hands and being well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny C (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Twyford House enough. My mum came in very suddenly and she immediately felt at home and welcomed. The staff are brilliant and nothing is too much trouble. I never feel anything other than welcomed at all times. They are very easy to talk to and very caring. Mum enjoys the food which
is varied and also the activities, especially the walking club, exercises arts and crafts also. She has also enjoyed trips out on the bus more recently, visiting local places she remembers.

Reply from Laura Lockett, General Manager at Twyford House Care Home

Thank you for this lovely review we really appreciate the time taken and it is a pleasure to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Resident) assisted by family/friend published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is amazing. The staff are amazing, nothing is too much trouble. I feel safe and secure in every way. The food is good and I have an excellent choice to choose from. I would give here 100 out of 100. Highly recommend.

Reply from Laura Lockett, General Manager at Twyford House Care Home

Thank you so much for this lovely review, I will share this with my team who will be delighted


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home - the management and staff are so lovely and very helpful. I am so grateful for how they have made my mum so welcome and settled into her new home. Thank you - the home is beautiful and the food is amazing. I would highly recommend the home to anyone.

Reply from Laura Lockett, General Manager at Twyford House Care Home

Thank you so much for this lovely review, it is a pleasure to care for your mum. I will share this with my team, who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia C (Wife of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I required Residential Care for my husband at a very difficult time (due to Covid) the staff at Twyford House couldn't have been more helpful and understanding. Initially, it was for Respite Care but because of my husband's condition and the fact that he settled in really well, it was decided he would
stay. He is content and happy where he is and I know that he is safe. All the staff at Twyford House from the Reception, Management, Nursing and all involved in the running of the home are caring, friendly and couldn't be more helpful in a difficult time for families.

Reply from Laura Lockett, General Manager at Twyford House Care Home

Thank you so much for this lovely review, it is a pleasure to care for your husband. We always appreciate feedback and I will share this with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry C (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The approach the staff have adopted has enabled my mother to settle in and make it her home. The range of activities ensures my mother remains mentally alert and these have contributed to her overall confidence.

Reply from Laura Lockett, General Manager at Twyford House Care Home

Thank you so much for your review, i will pass it on to my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Twyford House, she has improved tremendously in communication, socialising and general mental health. It has given my sister and me the opportunity to enjoy her company again, instead of being like carers for her always shopping, washing etc, so now time to just sit and talk.
We can't thank the team enough for how they look after our Mum and how kind and thoughtful they always are. Thank you for all your help.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for your lovely review; I will share with my team who will be delighted - thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca S (Granddaughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't recommend this care home enough. Our family went from looking after our grandma full time and very stressed to now thoroughly enjoying going to the care home and spending quality time. I can't thank the home enough for taking care of our grandma and giving her a new lease of life. She's
the happiest I've ever seen her. The staff are amazing.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for such a lovely review; the team will be delighted to hear such kind words. It really is a pleasure to provide care and support for your grandma.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cath B (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and brother realised that Mum needed extra care and was not coping very well living by herself.
It was a tough decision but was also the best decision we all made together, including Mum.
Mum was lonely and when we saw Twyford house and met the staff we knew she would enjoy it.
There are
so many activities going on in the company.
The staff are lovely and put the residents at the heart of everything, it must be really hard and frustrating along with the constant worry of covid-19. It is good that we can still have window visits with Mum, and the visiting pod when restrictions are eased.
We can't wait until we can come and have a hug with Mum, and join in with the activities!
Thank you for looking after Mum and for giving her her sparkle back.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for your kind words, it is an absolute pleasure to care for your mum, and we are so proud of our amazing team. I will share your comments with them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very professional, helpful and attentive. Their care for my mother has been first class, she is over the moon about Twyford House. Twyfords lounge is lovely, great design and finish, loads of facilities an excellent luxurious care home.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for such lovely comments, we are delighted that your mother is happy to be with us. I will pass your comments on to the team who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Twyford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Twyford House Care Home is calculated as follows: ( (182 Excellents x 5) + (13 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 218 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twyford House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Anna

Anna Jones

Job Title: General Manager

Joined: 2024

Anna is thrilled to be part of the Twyford House team. She enjoys getting stuck in with activities and events with the wonderful residents.


Rachel

Rachel Boulton

Job Title: Home Administrator

Joined: 2023

Following a successful career as a beautician and then an office manager, Rachel had been supporting her father-in-law and realised how much she wanted a role where she could make a difference. She joined Twyford House as the Home Administrator and is also the first point of contact when you visit the home. Rachel can talk through the options available and show you around our beautiful home.