Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD
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9.6 42 Reviews
  • Twyford House Care Home, Stoke-on-Trent
Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends.

Upon arrival, residents are supported to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

Part of the Lovett Care Group, Twyford House offers exceptional Residential, Dementia and respite care to individuals who need extra support to live independent, fulfilled lives. All set within a warm, comfortable and welcoming home from home environment, where comfort, safety, personalised care and fun meet strong community ties in beautiful surroundings.

The 70-bed home is made up of four wings each with its own dining room and lounge. The communal areas include a bistro, craft and activities room, cinema, private dining room, terrace bar, library, quiet lounges and fully equipped hair salon. All the beautifully appointed bedrooms feature a full ensuite wet room, widescreen TV and fridge and ground floor bedrooms have patio doors with access to a secure garden of mature trees and outside seated areas.

Varied, imaginative and meaningful activities are planned by the Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site team who create tasty and nutritious restaurant-style meals from fresh, locally sourced ingredients.

NEW NURSING UNIT NOW OPEN! Enquire for more details.

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Care Provided by Twyford House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Jones (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Twyford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660
    • Self-Funded Residential Dementia Care from £1,660
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750

  • Nursing Unit now open - Fees start from £1,750.


    All fees are subject to assessment and are inclusive of care, support, housekeeping, laundry, food and activities.


    LA payments do require a top up to meet our regular fee.
  • (these prices are only a guideline, please contact Twyford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to the home to tour the facilities or visit a loved one.


  • Parking

  • Free on site parking available for all visitors.


Twyford House Care Home Reviews (42)

Total of 42, showing 41-42
9.6

Twyford House Care Home has a Review Score of 9.6 (9.628) out of 10, based on 19 reviews in the last 2 years. Over all time Twyford House Care Home has 42 reviews.

Overall Experience

  • 37
  • 3
  • 0
  • 1
  • 1

Date Published

42
0
8
19
23

Review from Jonathon F (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Located just minutes from the Town Centre, but off the main road in a peaceful wooded setting. Welcoming, professional staff always have the time to make you feel welcome and answer questions. Everyone at Twyford House has been courteous and keen to showcase their beautiful building and luxurious facilities.
Although the care home is new, there is a lovely feeling evident within the building. I have limited experience of residential care settings, but I knew from the outset that my Mum, who has dementia, would be expertly attended to by the team here. At the time of writing, the number of residents is small, which is ideal for Mum until settled. My Sister and I wanted to provide Mum with the best possible care, especially as our Dad only recently passed away, and we believe we found it in Twyford House. I would firmly recommend this care home to anyone who would like to rest in the knowledge that their loved one is receiving a personal, luxurious and professional care experience.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for this lovely review Jonathon, we were delighted to meet you and also to welcome mum into our family here at Twyford House.


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Review from Janet H (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the exception of some unsettling staff changes and uncertainty of the place not being able to remain open due to no residents, the service being given to the sole resident is exceptional. Staff are lovely and kind to Mum. Mum 'has been' an ideal resident until recently and is now putting skills
to the test as she is now a lonely soul and can't understand why she is there alone and there at all, but the staff remain in control, kind and respectful. It would be nice to have more residents to be assured of your success. The place is beautiful and the staff are wonderful.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for your kind words, I am really sorry that you have had concerns about your mum being the only resident for a while and I know that my team did everything they could to ensure that she was engaged and never lonely. I'm sure that you are aware that we now have a lovely and ever-growing group of diverse residents who have brought life into our lovely home and we are delighted.


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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Twyford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Twyford House Care Home is calculated as follows: ( (182 Excellents x 5) + (13 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 218 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twyford House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Anna

Anna Jones

Job Title: General Manager

Joined: 2024

Anna is thrilled to be part of the Twyford House team. She enjoys getting stuck in with activities and events with the wonderful residents.


Rachel

Rachel Boulton

Job Title: Home Administrator

Joined: 2023

Following a successful career as a beautician and then an office manager, Rachel had been supporting her father-in-law and realised how much she wanted a role where she could make a difference. She joined Twyford House as the Home Administrator and is also the first point of contact when you visit the home. Rachel can talk through the options available and show you around our beautiful home.