All of the staff were friendly and professional. The care workers were kind and attentive
I C (Granddaughter of Resident)
The place is beautiful, clean and modern. The food is great
Liv K (Granddaughter of Resident)
The facilities were excellent - the whole place was clean and fresh, with modern bedrooms
I C (Granddaughter of Resident)
Valerian Court offers luxury all-inclusive living. Easy transport links. Walking distance to a variety of shops & cinema & theatre
Visitors are welcomed to Valerian Court to see a loved one or to enquire for themselves or a loved one. Feel free to pop in or get in touch to make an appointment.
Onsite parking is available for visitors to the home
Valerian Court Care Home has a Review Score of 9.7 (9.744) out of 10, based on 52 reviews in the last 2 years. Over all time Valerian Court Care Home has 57 reviews.
Review from Erica W (Daughter of Resident) published on 11 March 2025
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Reply from Kathy Francis, Deputy Manager at Valerian Court Care Home
Thank you for taking the time to write a review. We are glad to hear that your father enjoyed his stay here, and also that your mum thought he was well looked after. The views of our residents and relatives are very important to us.Please feel free to contact us again, either to book another respite stay, or to give us further feedback on how we can turn those 4 stars into 5!
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Review from B W (Husband of Resident) published on 4 March 2025
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you for such a lovely review. We are grateful to you for trusting us to care for your wife. You both had such a loving relationship, and it was a joy to see. As we have said before, you are always part of the big Valerian Court family, and we will wait for you to visit any time you would like.
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Review from Andrew S (Son of Resident) published on 17 February 2025
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you so much for the kind words. It means the world to us to know that Mum had such a good time here. Once we welcome you into our family, you will always be part of it. We hope that your mother gets better at home with the support you've arranged. We will be thrilled to welcome you to our home in the future.
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Review from Betsy E (Friend of Resident) published on 5 February 2025
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you for such a lovely review. We pride ourselves that we are a home for our residents but also for their loved ones. We are always happy to welcome the little fury friends as they bring joy and smiles on our faces. I will pass your kind words to our colleague in reception.
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Review from H B (Son of Resident) published on 20 January 2025
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you so much for such a lovely review. It is a great honour to look after your father and to welcome you into our family. I will share your kind words of appreciation with our colleagues.
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Review from Angela B (Daughter-in-law of Resident) published on 3 January 2025
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you very much for your kind words. We were honoured to care for your Father-in-Law and we are delighted to hear that you felt that his respite stay has been so beneficial for him. We can't wait for him to join us again in the future. You are always welcome to come and say hello and have a cup of tea with us.
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Review from P L (Son of Resident) published on 18 December 2024
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you for your kind words, the team will be thrilled to hear about how you feel your mum is supported. Making such an important decision is not easy and we feel honoured that you have chosen Valerian Court. We look forward to continue to support your mum and make her new home a safe and happy place.
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Review from J R (Regular Volunteer) published on 18 December 2024
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Reply from Andrei Joanta, Home Manager at Valerian Court Care Home
Thank you for your kind support for our residents. The local community involvement is very important to us and having you as part of our big family has helped to enrich the lives of our residents. Our residents are enjoying the knit and natter sessions and looking forward to many more mornings with you. Thank you.
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Review from C L (Friend of Resident) published on 31 October 2024
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Reply from Ruth Ann Christie, Manager at Valerian Court Care Home
Thank you for your review and we are delighted that you found the decor and facilities to be of a very high standard and the needs of our residents has been very much considered in the total design of the home. We take great pride in providing the very best care for our residents and one of the ways we use technology is to assist us is with our electronic care plan system called Nourish. Through mobile handsets our team members can record and log all interactions with our residents at the moment in time. We are always keen to enhance the care and support we offer and your observations are welcomed and I extend an invite for you to meet with me over coffee to discuss your concerns in more detail.
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Review from M S (Son of Resident) published on 22 October 2024
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Reply from Kathy Francis, Deputy Manager at Valerian Court Care Home
We would like to thank you for taking the time to leave this review. It was a pleasure to be able to look after your mother and we are glad to hear that you were happy with the care we gave. Your mother was a joy to look after on each of her respite visits. Here at Valerian Court Care Home, it is important for our relatives to feel they can leave their loved ones with us, safe in the knowledge that they will be well looked after. While you were able to have your own holiday, I'm sure your mother appreciated her time with us too - she certainly used to enjoy having her hair and nails done whilst here!
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Review from Rosemary F (Sister-in-law of Resident) published on 26 September 2024
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Reply from Kathy Francis, Deputy Manager at Valerian Court Care Home
Thank you very much for your kind review! We are very happy to hear that you feel our team are friendly and helpful at all times. Our new Activities Lead will be starting soon and so we hope that there will be even more exciting activities for you, and your loved one, to enjoy very soon!
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Review from W S (Friend of Resident) published on 26 September 2024
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Reply from Kathy Francis, Deputy Manager at Valerian Court Care Home
Thank you very much for your kind review! We are very happy to hear that you find our staff friendly and welcoming and that your friend is "flourishing" at Valerian Court Care Home. You, and they, will be glad to hear that we have recently recruited a new Head Chef, and our new Activities Lead will be starting soon. Hopefully, your next review will be able to give 5 stars for those areas too!
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Review from Cecilia W (Sister of Resident) published on 20 September 2024
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Reply from Ruth Ann Christie, Manager at Valerian Court Care Home
Thank you very much for your review. We are so pleased that you felt able to give us lots of 5s! Providing great care is at the heart of what we do. A number of our residents love watching the trains. Including the British Pullman part of the Orient Express group! Thank you again.
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Review from David M (Son of Resident) published on 20 September 2024
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Reply from Ruth Ann Christie, Manager at Valerian Court Care Home
Thank you so much for taking the time to write us a review - and we are so glad that we scored many 5s! We have now recruited an activity lead. And can't wait for her to start! I know with her broad experience - the home is going to be even more lively! We also have a new head chef - who is already having a very positive impact.
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Review from Margaret W (Wife of Resident) published on 20 September 2024
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Reply from Ruth Ann Christie, Manager at Valerian Court Care Home
Thank you very much for your review. 99% 5s! We are very happy that your husband has settled into the home with us, and that you feel welcomed. We do always strive for Valerian Court to have a friendly and family environment - and want everyone to feel acknowledged and comfortable. I'm glad that we addressed the small issue for you. Thank you again
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Review from T H (Daughter of Resident) published on 18 September 2024
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Reply from Ruth Ann Christie, Manager at Valerian Court Care Home
Thank you so much for taking the time to review us. And we are so glad that we achieved a lot of 5*s! I note 4*s for Food & Drink. We now have a very experienced Head Chef in place - so I hope that the next time your mum stays with us - 5*'s for that too! We look forward to seeing you all again.
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Review from E F (Relative of Resident) published on 26 August 2024
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Reply from Kelly Walker, Regional Director at Valerian Court Care Home
Thank you for your wonderful review. We are so pleased your sister has been so well loved after. We will ensure the team receive the feedback as this will be very welcomed. We hope your sister continues to enjoy the services provided.
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Review from Geoffrey J (Son-in-law of Resident) published on 31 July 2024
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Reply from Ruth Christie, Interim Home Manager at Valerian Court Care Home
Thank you for taking the time to write a review and thank you so much for 5 stars in a number of categories - it is very much appreciated. Regarding cleanliness - I can't see anything in your narrative so I am unsure as to what you are referring to but it is always a priority for us not least for infection control reasons. Whilst we are recruiting a head chef we are putting agency chefs in place to support our residents having a very enjoyable dining experience. Also whilst we recruit an Activities Lead - we are in the process of having a number of activities assistants and staff in post to enhance our activity and lifestyle program. I apologise that your experience with a couple of our processes wasn't as we expected them to be. Once again thank you very much for your feedback.
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Review from A L (Son of Resident) published on 30 July 2024
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Reply from Ruth Christie, Interim Home Manager at Valerian Court Care Home
Thank you for taking the time to contact us. And I am very pleased to see that 9/12 categories received 5 stars! Thank you so much. Regarding our current food offering - we are actively recruiting for a head chef. In the meantime we have put experienced agency chefs in the post to ensure our residents are satisfied with the food and meal experience. We are also actively recruiting for an activities lead. In the meantime we now have a number of activities assistants coming into post and other staff supporting activities. Thank you again for your valuable feedback. And if you would like to meet with me to discuss anything further please do ask.
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Review from Julia N (Daughter of Resident) published on 16 July 2024
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Reply from Sonia Kasese, Manager at Valerian Court Care Home
Thank you for taking time to acknowledge a demonstration of our values. We hope the team continue to create meaningful person-centred memories and experiences for your father and other residents in the home.
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The Review Score of 9.7 (9.744) out of 10 for Valerian Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Valerian Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (16 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 602 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Valerian Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 51 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Mar 2025
Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
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Job Title: Registered Manager
Joined: 2024
Andrei is a registered nurse with experience in hospitals and nursing homes. He has been managing care homes for the last 4 years and is excited to have joined Valerian Court Care Home. His philosophy is that care is not a job but a mission where we all come together to support our loved ones. He believes we continuously learn every day with one goal in mind: to create a home away from home for our residents.
He is honoured that, together with his team they can be part of this beautiful extended family.
Job Title: Deputy Manager
Joined: 2023
Kathy is our Deputy Manager here at Valerian Court and has been a Registered Nurse within the NHS for more than 11 years. She initially specialised in renal care before becoming Ward Sister and later Matron of Acute General Medicine wards. Prior to qualifying as a nurse Kathy worked in a care home and enjoys delivering person-centred care once more. Kathy has a wealth of knowledge and experience in nursing and leadership and is excited to be part of the team at Valerian Court.
Job Title: Maintenance Manager
Joined: 2023
Keith joins our team at Valerian Court as Maintenance Manager.
He is a retired Police Officer, having worked with Thames Valley Police for over 30 years. Keith uses his organisational and management skills to help out around the home. He strives to provide the best support to our residents and to make sure that the home continues to be well-maintained and fit for purpose.
Job Title: Receptionist
Freya takes pride in being the first to greet everybody who comes through our doors with a smiling face. Being surrounded by all of our lovely staff and residents makes her day.
Job Title: Unit Manager
Michael has 15+ years of experience in healthcare in all different settings including forensic mental health, learning disabilities and community care. Michael has worked his way up from support worker to senior and then attended university and qualified as a nurse associate. Michael is one of our Unit Managers, he has a passion for giving the residents the best care and continuing to expand his experience and knowledge.
Job Title: Unit Manager
Brian has a wealth of experience in the care industry both in care home settings and the local community. He loves to help people and to ensure our lovely residents are always safe and well.
Job Title: Team Leader
Comfort is a registered general and critical care nurse from Ghana with 16 years experience of working in healthcare.
She has recently been promoted to Team Leader and we look forward to working together as she continues to develop her healthcare career in the UK.
Job Title: Registered Nurse
Joined: 2023
Anna is an experienced Nurse who has a background in critical care, having worked in Intensive Care for 12 years.
She became part of the team here at Valerian Court to continue her passion for nursing and commitment to ensuring all residents receive the best care.
Job Title: Registered Nurse
Joined: 2023
Rachel joined Valerian Court Care Home after qualifying as a Registered Nurse in Ghana. Rachel is committed to making residents comfortable during their care.
Rachel has recently gained her NMC pin and is now a Registered Nurse. She is passionate, a good team player and always goes above and beyond.
Job Title: Care Assistant
Clare enjoys providing first-class care to our residents, engaging with them and making them happy during all hours of the day.
Job Title: Care Assistant
Joined: 2022
Having worked in hospitality for most of her career and wanting a change, Celestina saw similarities within the Care sector. Celestina has been working as a Care Assistant in care homes for three years and is passionate about providing excellent person-centred care and doing everything she can to ensure residents are happy.
Job Title: Care Assistant
Joined: 2022
Nisha has joined our team here at Valerian Court as a Care Assistant and is happy to be learning and gaining experience every day. She looks forward to greeting the residents and supporting and assisting them throughout the day.
Job Title: Activities Coordinator
Joined: 2023
Riki has been working at Valerian Court Care Home for approximately one year. Riki was originally employed as a carer and moved to support the Activities Team earlier this year and is thoroughly enjoying her new role. She is vibrant and energetic and shows the same enthusiasm whether supporting with group activities or one-to-one sessions.
Job Title: Receptionist
Joined: 2022
Eliza has 20 years of experience working in various roles within the NHS and most recently as a GP receptionist. She is a kind and caring person who enjoys talking and listening to the older generations’ life stories and is looking forward to bringing a smile to the residents’ next chapter in life.
Job Title: Receptionist
Joined: 2022
Kim is one of the receptionists at Valerian Court and will often be one of the first people you come into contact with whether it be in person or by phone. Being local to the home
She has great local knowledge to be able to assist residents and relatives alike.
Job Title: Hairdresser
Joined: 2022
Kelly is a fully qualified hairdresser having worked in the hair industry for over 15 years. She loves her job and the uplift it provides whether it be a trim, blow dry or something new.
Kelly cannot wait to meet all the residents and provide a pampering service.
Job Title: Head Housekeeper
Dipa Karki is a dedicated housekeeper at Valerian Court Care Home, ensuring a clean and welcoming space for residents. She is grateful for the opportunity to care for them and takes pride in her work.
Job Title: Head Chef
Gabriel is a proactive and trusted professional with over 9 years of chef experience. He is looking forward to providing excellent home-cooked food using the finest quality ingredients.
Job Title: Second Chef
Joined: 2023
Oleksandra is originally from Skadovsk, Ukraine and has extensive experience working as a chef before joining our team in November 2023 as our second chef.