Wallacetown Gardens has a Review Score of 9.2 (9.247) out of 10, based on 4 reviews in the last 2 years. Over all time Wallacetown Gardens has 4 reviews.
Review from Jackie E (Niece of Resident) published on 4 February 2025
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Reply from Martin Ure, Manager at Wallacetown Gardens
Thank you for those kind words. We will continue to offer your aunt activities and outings and communicate with you. Look forward to your next visit.
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Value for Money
Review from Diane C (Brother of Resident) published on 31 January 2025
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Reply from Martin Ure, Manager at Wallacetown Gardens
Thank you for the kind review. I am pleased to hear that you are happy with the care that your brother receives, and especially the outings over the festive period as this can be a time that is especially difficult for residents and families.
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Review from Valerie B (Daughter of Resident) published on 29 January 2025
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Reply from Martin Ure, Manager at Wallacetown Gardens
Thank you for your lovely comments, we are privileged to have your mum as part of the Wallacetown family. We will continue to provide you with monthly updates on all the fun things your mum has been enjoying.
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Review from June B (Sister of Resident) published on 26 December 2024
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Reply from Martin Ure, Manager at Wallacetown Gardens
Thank you for your lovely review, we are extremely lucky to have such a character as your sister residing at Wallacetown.
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The Review Score of 9.2 (9.247) out of 10 for Wallacetown Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.872 for Wallacetown Gardens is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Wallacetown Gardens is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Manager
Joined: 2017
Martin has been an integral part of the Wallacetown Gardens team since it opened, bringing a wealth of experience and a deep passion for supporting individuals with additional support needs and learning disabilities. With over 12 years in the care sector, Martin’s career has been defined by his commitment to delivering high-quality care and creating a positive, thriving environment for both staff and residents.
Before joining Wallacetown, Martin worked at a low-secure forensic hospital, where he gained invaluable skills that have shaped his approach to care. Starting as an Advanced Senior at Wallacetown, Martin quickly demonstrated his leadership abilities and earned his nursing degree in 2022. In December 2023, he was promoted to Manager, where he now leads with a strong focus on teamwork, personalised support, and the well-being of everyone in the community.
Martin’s approach to leadership is inspired by his background in sport. Although his professional football career was cut short due to injury, his experiences with teams—first with Rangers and later at Queens Park FC—taught him discipline, resilience, and the importance of collaboration. These qualities have played a key role in his success within the care sector, helping him build meaningful relationships with colleagues and residents alike.
Outside of work, Martin is father to three boys. He enjoys coaching his eldest son’s football team, attending live games, and going on well-deserved holidays with his family (loves topping up his tan when he can). A passionate football fan, Martin also enjoys watching matches both on TV and in person and enjoys taking his dog our for walks and bringing her into work for the residents.
With every day presenting new challenges and opportunities, Martin thrives in the dynamic environment of Wallacetown Gardens. His unwavering dedication to improving the lives of young adults and his leadership in the team make him an invaluable asset to the organisation.
Job Title: Deputy Manager
Joined: 2018
Sean became part of the Wallacetown Gardens team in February 2018, bringing over 13 years of healthcare experience across Ayrshire and Arran. His journey in care began at a young age when he helped support a family member with motor neuron disease at home. Witnessing firsthand the impact of quality care, Sean knew he wanted to make a difference in people’s lives and pursued a career in healthcare.
Starting out as a Support Worker, Sean’s dedication to high standards and natural leadership abilities quickly became evident. While working at Wallacetown Gardens, he earned his Level 3 SVQ in Social Care and was promoted to Advanced Senior Carer. Thriving in this more challenging role, he continued to build strong, meaningful relationships with both residents and colleagues, which led to his promotion to Deputy Manager just two years later. In this role, Sean is committed to fostering a positive, supportive environment for both staff and residents, ensuring that Wallacetown Gardens remains a place where individuals feel valued and empowered.
Outside of work, Sean’s caring nature continues; he looks after his gran and tends to his six animals, including two dogs, a cat, a tortoise, a kakariki, and a horse! A true animal lover, he enjoys spending time outdoors, whether it’s taking his dogs for long walks or caring for his horse. When he does find time to unwind, Sean loves spending quality time with his husband, family, and friends.
With a deep passion for care and a strong commitment to the well-being of others, Sean thrives in the dynamic environment of Wallacetown Gardens. His leadership, compassion, and unwavering dedication make him a key part of the team, ensuring that residents receive the highest quality of support every day.