Visit anytime of the day, please refrain visiting at meal times, these hours are as follows:
Breakfast - 08:30-09:30
Lunch - 12:30-13:30
Tea Time - 16:30-17:30
Parking for at least 20 cars
Ward Green Lodge has a Review Score of 9.6 (9.627) out of 10, based on 17 reviews in the last 2 years. Over all time Ward Green Lodge has 69 reviews.
Review from Lynsey C (Daughter of Resident) published on 19 March 2025
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Reply from Wendy Waddington, Home Manager at Ward Green Lodge
Thank you for your kind words and for taking the time to share your experience. We are truly delighted to hear that your mother has received outstanding care and that you hold our home in such high regard. Our team is dedicated to providing the highest quality of care in a compassionate and respectful environment, and your feedback is a wonderful testament to their hard work and commitment. It means a great deal to us to know that we have made a positive difference to your mothers well-being. If there is anything we can do to further support you or your mother, please don't hesitate to reach out.
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Review from K B (Daughter of Resident) published on 17 March 2025
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Reply from Wendy Waddington, Home Manager at Ward Green Lodge
Thank you very much for taking the time to write a review and for your very kind words about the staff and the service provided by the home. I know the staff team will be delighted to hear your positive feedback, thank you!
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Review from M C (Daughter of Resident) published on 25 February 2025
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Reply from Lucy Crossley, Business and Compliance Manager at Ward Green Lodge
This matter is currently being investigated thoroughly by WGL management, as this has been raised as an official complaint with the home. This matter will be resolved and dealt with accordingly and privately at this time not via a public platform.
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Review from D P (Son of Resident) published on 16 January 2025
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Reply from Lucy Crossley, Business and Compliance Manager at Ward Green Lodge
Thank you so much for such glowing feedback, we appreciate it immensely, We will always strive to provide the best care for all our residents, as you said she is part of our family too!
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Review from M H (Son of Resident) published on 3 September 2024
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Reply from Wendy Waddington, Home Manager at Ward Green Lodge
Thank you so much for such glowing feedback, we appreciate your words so much. Caring for your wonderful mum was a pleasure and a privilege.
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Review from M A (Daughter of Resident) published on 20 August 2024
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Reply from Wendy Waddington, Home Manager at Ward Green Lodge
Thank you for the lovely feedback. The team at Ward Green Lodge always try to create a home where residents are honoured as individuals. Our mission is to provide the best quality of life and care for all our residents.
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Review from D A (Son of Resident) published on 6 June 2024
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Reply from Wendy Waddington, Home Manager at Ward Green Lodge
Thank you for your lovely words. It is an absolute pleasure to be involved with your Dad's care. Thank you for your continued support of Ward Green Lodge.
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Review from Julie F (Daughter of Resident) published on 26 February 2024
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Review from A A (Respite Resident) published on 11 December 2023
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Review from M H (Wife of Resident) published on 19 November 2023
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Review from S S (Son of Resident) published on 8 November 2023
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Review from M P (Son of Resident) published on 3 November 2023
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Review from J H (Resident) published on 30 October 2023
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Review from Rachael S (Daughter of Resident) published on 25 October 2023
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Review from Stephanie L (Daughter of Resident) published on 13 October 2023
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Reply from Lucy Crossley, Business and Compliance Manager at Ward Green Lodge
In response to your review, we would like to address your concerns,
1) Lack of communication between home and family - you were contacted at every turn, to the point you stopped answering calls from the home.
2) Some staff seemed uncaring and had bad attitudes - our staff are dedicated and polite, but some staff were advised by outside agencies, to limit their interactions with you and other members of the family due to them being shouted at, belittled and lied about by yourself and others.
3) There always seemed to be not enough staff - there are ample staff on duty to meet all the needs of our residents.
4) Poor manager - our management team works endlessly and tirelessly to ensure that Ward Green Lodge offers the best possible care to all the residents in our care.
5) Would not recommend this home if it was the last home standing - unfortunately, the other 64 relatives, loved ones and residents would disagree with this comment.
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Review from M C (Son of Resident) published on 18 May 2023
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Review from S C (Daughter of Resident) published on 20 April 2023
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Review from Debra R (Niece of Resident) published on 24 February 2023
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Review from Philip R (Nephew of Resident) published on 3 February 2023
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Review from Florence S (Resident) published on 3 October 2022
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The Review Score of 9.6 (9.627) out of 10 for Ward Green Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.627 for Ward Green Lodge is calculated as follows: ( (171 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (10 Very Poors x 1) ) ÷ 201 Ratings = 4.627
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ward Green Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Nov 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2014
Dr Darryl Britto is the Managing Director of Britto Healthcare. He entered the care sector and has had a long career within healthcare seeing synergies between his experiences and the ability to deliver high-quality social care within a state-of-the-art facility at Ward Green Lodge.
Britto Healthcare aims to deliver care tailored to the needs of the individual within a stimulating environment.
Job Title: Registered Manager
Joined: 2014
Wendy has worked in the care industry for over 34 years working primarily in the Barnsley area and gaining a reputation for high-quality care and approachability.
She has achieved her level 5 diploma in health and social care and was a National Finalist at the 2011 Great British Care Awards.
Wendy has recently gained her qualification in “Education and Training”, Staff development is key.
She is passionate about providing personalised care and has recruited a high-quality team to deliver this at Ward Green Lodge.
Job Title: Business & Compliance Manager
Joined: 2014
Lucy has worked in the care industry for over 22 years working primarily in the Barnsley area since she was 16
She has achieved her level 5 diploma in leadership for health and social care and was a National Finalist at the 2022 Great British Care Awards.
Lucy is dedicated to providing personalised care and has worked at Ward Green Lodge from the day that it opened