At Danforth Care Homes, One Inclusive Fee Covers It All
Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.
Here’s what’s included:
All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.
Accommodation: A comfortable, private room to call home.
Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.
Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.
Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.
Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
Private car park, including disabled bays and electric car charging points.
Waterhouse Manor has a Review Score of 9.9 (9.916) out of 10, based on 23 reviews in the last 2 years. Over all time Waterhouse Manor has 23 reviews.
Review from D C (Husband of Resident) published on 14 April 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you so much for your lovely review, i am so pleased you were happy with the level of care your wife received. Please do not hesitate to contact us if there is anything we can do to support you and your family due to this difficult time.
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Review from M S (Daughter of Resident) published on 7 April 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your lovely review, i am so pleased mum has settled in so well at Waterhouse Manor and her confidence is building after her hospital stay. Thank you.
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Review from G M (Son of Resident) published on 7 April 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, i am so pleased your Mother enjoyed her respite stay with us and your happy with the care she received. We are looking forward to welcoming mum back to Waterhouse Manor and we are always here when you need us. Thank you.
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Review from Thelma G (Sister of Resident) published on 7 April 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you so much for leaving such a wonderful review, your kind words mean so much to the whole team at Waterhouse Manor. I am so pleased your sister has settled in so well and is so happy with the outstanding care she is receiving. Thank you
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Review from Gwen G (Daughter of Resident) published on 20 March 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your lovely review and taking the time to do this at such a sad time for you and your family. From everyone at Danforth Care Homes we are sending you our sincere condolences and we are thinking of you and your family at this difficult time.
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Review from J W (Relative of Resident) published on 20 March 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, i am so pleased we have been able to support you on this journey of looking into care for your loved one. We are here to support you and your family and if there is anything we can support with please do not hesitate to reach out to us. Thank you.
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Review from Candy K (Niece of Resident) published on 31 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased your auntie has settled in so well at Waterhouse Manor and is enjoying the facilities. Thank you.
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Review from Donald M (Friend of Resident) published on 31 January 2025
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Review from Angela S (Daughter of Resident) published on 30 January 2025
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Review from M T (Wife of Resident) published on 29 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for taking the time to leave such a fantastic review for Waterhouse Manor , The whole team pride themselves on delivering outstanding care, meaningful activities for all to enjoy and offering a warm and welcoming environment for all visitors and your review confirms the fantastic work they all do. Thank you.
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Review from Gary S (Son of Resident) published on 22 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased your mother has settled so well and enjoying our day care service at Waterhouse Manor. Thank you.
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Review from Nicholas C (Son of Resident) published on 22 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased we were able to support so quicky with getting Mum settled at Waterhouse Manor. It is so lovely to read how much Mum has improved since being in our care, and she is enjoying all the daily activities Waterhouse Manor offers.
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Review from Fay H (Resident) published on 6 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your fantastic review, it was a pleasure to meet you when I visited Waterhouse Manor recently and hear how well you have settled in. I am so pleased you are enjoying the food cooked by our wonderful chefs and the care your receiving is outstanding. Thank you.
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Review from A J (Grandson of Resident) published on 2 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review. I am so pleased you have seen such an improvement in Nan since her she moved in to Water House Manor. Thank you.
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Review from Sherrie B (Niece of Resident) published on 2 January 2025
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review and your kind words regarding the care your auntie is receiving at Waterhouse Manor. Thank you for your fantastic feedback about the staff especially regarding our maintenance man, I will ensure your feedback is shared with him. I am so pleased you have seen such an improvement in your Auntie since living at Waterhouse Manor. Thank you.
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Review from Rachel F (Daughter-in-law of Resident) published on 30 December 2024
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased your Father-in-law has settled in so well at Waterhouse Manor and he is enjoying the facilities and activities on offer to him. It's great to hear as a family you are reassured knowing he is being well cared for. Thank you for your kind words regarding the team at Waterhouse Manor, they all work so hard to ensure the residents are well cared for and ensure all visitors receive a warm and friendly welcome.
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Review from Marc F (Son of Resident) published on 27 December 2024
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, it is so lovely to hear your father has settled in so well and as a family you are happy with the care, love and attention your father has been given, The team at Waterhouse Manor pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.
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Review from Mervyn C (Husband of Resident) published on 24 December 2024
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased your wife has settled so well at Waterhouse Manor and you are happy with the care she is receiving. Thank you.
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Review from Kathy B (Daughter of Resident) published on 24 December 2024
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your lovely review, I am so pleased the team at Waterhouse Manor were able to support you as a family in finding care for your mother due to her rapid deterioration. I am glad you are all enjoying the freshly cooked food by our wonderful chef and Mum is enjoying the activities Waterhouse Manor has on daily. Thank you.
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Review from Michelle S (Daughter of Resident) published on 6 December 2024
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your fantastic review and kind words about the team at Waterhouse Manor. I am so pleased Mum has settled so well and is smiling, that is so important to us. Thank you.
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The Review Score of 9.9 (9.916) out of 10 for Waterhouse Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Waterhouse Manor is calculated as follows: ( (251 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Waterhouse Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Leena has been a qualified nurse for 27 years and has extensive experience in various fields of nursing, clinical development and care home management.
Leena is very passionate about high-quality care. She is very approachable and has an open-door policy. She believes in engaging, motivating and empowering the team to work together to continuously improve the day-to-day experience of the residents. She’s keen on creating strong links with the local community.
In her previous roles as a registered manager, she successfully developed the homes and the staff teams with very positive outcomes for the residents.