Waterhouse Manor

Soham Road, Fordham, Ely CB7 5LB
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9.9 17 Reviews
  • Waterhouse Manor, Ely
Waterhouse Manor, a distinguished care home nestled in the charming village of Fordham. Opened in the Summer of 2024, the home provides exceptional 24-hour dementia, residential, and respite care. Conveniently situated near Chippenham, Newmarket, Mildenhall, and Cambridge, the location blends serene countryside living with easy access to urban amenities. At Waterhouse Manor, the team pledge to create a nurturing and friendly atmosphere tailored to meet each resident's unique needs, ensuring a sense of home and community.

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Care Provided by Waterhouse Manor

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Leena Oni (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 2

Funding & Fees Guide for Waterhouse Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,585
    • Self-Funded Residential Dementia Care from £1,585
    • RESPITE Self-Funded Residential Care from £1,585
    • RESPITE Self-Funded Residential Dementia Care from £1,585

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Waterhouse Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private car park, including disabled bays and electric car charging points.


Waterhouse Manor Reviews (17)

9.9

Waterhouse Manor has a Review Score of 9.9 (9.940) out of 10, based on 17 reviews in the last 2 years. Over all time Waterhouse Manor has 17 reviews.

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Review from Candy K (Niece of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at this home is like entering a 5-star hotel. The decor is beautiful and the home is very welcoming. All the staff are very welcoming. My auntie is very happy here and wants for nothing. The facilities are outstanding, every little detail has been thought of. When I visit there are always lots
of smiles from staff and residents. I would recommend this beautiful home to anyone thinking of somewhere for their loved one. You certainly won't regret it.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your auntie has settled in so well at Waterhouse Manor and is enjoying the facilities. Thank you.


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Review from Donald M (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are friends of an 89-year-old widow who has been in Waterhouse Manor since November 2024 having been living alone with day carers for a few years. We visit her regularly once a week and the overall improvement in her quality of life is very obvious in every respect. The home opened in 2024 so is
new, well designed and appointed and with plenty of parking. All the staff we have encountered seem to be genuinely caring people and professional; they are very welcoming towards us. Our friend says the food is excellent. The home gets involved with the local community and various visits from local groups are arranged. Residents are also taken on short visits to a tea room at a local garden centre which our friend enjoys. She is very happy at Waterhouse Manor.

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Review from Angela S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew from my first visit to Waterhouse Manor when I was looking for respite care for my mum that it was going to be an amazing place. The staff are always kind, caring, hardworking and approachable nothing is too much trouble for them. The facilities are excellent; very clean, warm and bright. Mum
was very anxious at first but with lots of support from the staff and other residents she has settled in well and is now a permanent resident. We as a family have always been kept informed of Mum's needs and have been made to feel very welcome when visiting her with mugs of tea and a tasty meal if we want to join Mum for Lunch. The activities vary each day and I have enjoyed joining in with some of them too. I don't worry about Mum as much now as I know she is safe, happy and extremely well cared for.

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Review from M T (Wife of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending Waterhouse Manor on Monday and Friday from the end of September 2024. He requires mainly social care. Memory and speech very limited. The care and stimulation he receives are outstanding. All his time there is very special. He receives constant help with joining in the
many activities, enjoys all refreshments and nourishing meals. All the staff are amazing, thoughtful, kind and reassuring. We are always greeted with a smile.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for taking the time to leave such a fantastic review for Waterhouse Manor , The whole team pride themselves on delivering outstanding care, meaningful activities for all to enjoy and offering a warm and welcoming environment for all visitors and your review confirms the fantastic work they all do. Thank you.


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Review from Gary S (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been attending Waterhouse Manor Care home for 3 months now on a day visitor basis.
She is welcomed by all the staff every day so she feels fully at ease and special in every way. The meals and refreshments she receives are all lovely and the staff all take every opportunity in making
her stay as enjoyable and fully filled as can be. She finishes her day wishing she could stay longer with the staff all making a fuss of her and wishing her well till they see her again.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well and enjoying our day care service at Waterhouse Manor. Thank you.


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Review from Nicholas C (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home initially accepted my mum, who suffers from Alzheimer's, for respite care with 3 days notice when a crisis occurred at home with my dad. They immediately addressed pressing issues with injuries, infections, hydration and nutrition while they assessed her future needs, accepting her as
a permanent resident after 3 weeks. Since then she has healed and gained weight, engaged with others and been stimulated each day by activities and a very caring environment. The home is brand new and locally staffed and being one of the first few residents to enter the levels of care and attention she has received are above and beyond anything that could be delivered elsewhere. Communication from staff at the home is first class and we always feel welcome on visits where we can see she responds warmly to them and clearly trusts them. It's difficult to admit but this is the care environment my mum needed much earlier. We are very grateful for all they are doing for her.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased we were able to support so quicky with getting Mum settled at Waterhouse Manor. It is so lovely to read how much Mum has improved since being in our care, and she is enjoying all the daily activities Waterhouse Manor offers.


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Review from Fay H (Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this care home in October. My niece pushed me around in my wheelchair and as I went from room to room I felt at peace and thought I would love to come here. The ladies who showed me round were so lovely and kind and explained all the questions I asked. I've been here now for over 3 months
not for a moment have I regretted it. The care and attention I get is unbelievable, nothing is too much for them. (If I asked for the moon they would get it.) Food is excellent, well cooked and always delicious, our activities are well thought out and everyone is able to join in. I am always treated with great respect and always feel safe here.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your fantastic review, it was a pleasure to meet you when I visited Waterhouse Manor recently and hear how well you have settled in. I am so pleased you are enjoying the food cooked by our wonderful chefs and the care your receiving is outstanding. Thank you.


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Review from A J (Grandson of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Waterhouse have been amazing. I've not seen my Nan as engaged as she is now in years, they really know how to bring the best out of her. It's wonderful to see how interactive she is with some of the staff.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review. I am so pleased you have seen such an improvement in Nan since her she moved in to Water House Manor. Thank you.


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Review from Sherrie B (Niece of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Waterhouse Manor, from viewing the home to moving in and every single day thereafter my auntie has been treated so well. The room my auntie has is amazing, it is perfect for her in her wheelchair, with plenty of room and designed and decorated to the highest standard.
The staff, accommodation and the care is like a 5-star hotel. I cannot fault it in any way. She has loved it from day one and is just so happy there. She feels completely safe, valued and cared for. The laundry is done every day to a really high standard, anything that needs to be done by the maintenance man is done asap and always with jolly chatter and a smile. I cannot praise the staff highly enough, their kindness, caring, respect and professionalism is 100%. The food is amazing, such a high standard, my auntie looks so well and brighter since she has lived there, she loves being able to have her hair done. There is no home we feel that could be better for her, it is just perfect.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review and your kind words regarding the care your auntie is receiving at Waterhouse Manor. Thank you for your fantastic feedback about the staff especially regarding our maintenance man, I will ensure your feedback is shared with him. I am so pleased you have seen such an improvement in your Auntie since living at Waterhouse Manor. Thank you.


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Review from Rachel F (Daughter-in-law of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently moved into Waterhouse Manor. We looked round several different care homes but really liked this one. We found all the staff really friendly and caring from the moment we looked round. Nothing is too much trouble and all the staff work really well as a team. It has a very homely
feel and as a family, we are always made to feel welcome when we visit. The facilities are excellent and there are lots of fun activities for the residents to join in with if they want to. The home is kept very clean. We feel very comforted that my father-in-law is being cared for and looked after in such a wonderful place.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your Father-in-law has settled in so well at Waterhouse Manor and he is enjoying the facilities and activities on offer to him. It's great to hear as a family you are reassured knowing he is being well cared for. Thank you for your kind words regarding the team at Waterhouse Manor, they all work so hard to ensure the residents are well cared for and ensure all visitors receive a warm and friendly welcome.


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Review from Marc F (Son of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterhouse Manor has welcomed my father right from the 1st minute he travelled through the doors of this wonderful care home. The whole reception area loomed more like a high-class residence or maybe even hotel.
The team were there on hand to take my father (who had arrived from hospital) and have
him freshly washed and changed before meeting the residents there. Timing was perfect as we had arrived for lunch. We were sat at a table together. The care staff couldn't do enough to accommodate for Dad and myself. The food was lovely as was the freshly made latte. Walking through the corridors you had plenty of space, certainly enough for two-way traffic. The bedroom doors were more like posh house front doors with lovely golden door numbers in them. Where it really came into its own, was the highest standard set for the bedroom. All the furnishings and bed linen looked so nice. I really don't think they could have made it look more welcoming and homely.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, it is so lovely to hear your father has settled in so well and as a family you are happy with the care, love and attention your father has been given, The team at Waterhouse Manor pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.


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Review from Mervyn C (Husband of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now had two and a half weeks of residential care at Waterhouse Manor. She was made to feel very welcomed as soon as she entered. All the staff are very caring and nothing is too much trouble. The building and interior decor is exceptional and has already earned the nickname in our family
' The Fordham Hilton'. The food truly deserves a 5-star rating. She is made to feel very secure and cared for at all times. All activities during the day are are extremely varied and provide a good mental stimulus. She is already booked to visit one of her grandaughters for Christmas day lunch but I'm doubting if she will want to leave at all for a even short time.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your wife has settled so well at Waterhouse Manor and you are happy with the care she is receiving. Thank you.


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Review from Kathy B (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to source care for my mother quite quickly after a rapid deterioration in her health. The team at Waterhouse Manor arranged a visit and an assessment of needs swiftly. They agreed to take Mum for a fortnights respite to facilitate care as quickly as possible, which was hugely appreciated.
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was treated with compassion and dignity and settled in much more easily than I had expected. Her medical needs were addressed promptly and she is doing really well, and is now staying as a permanent resident.
The home is beautiful and the staff are friendly, approachable and kind. The food is very good and it's great that it is possible for family members to join Mum for a meal.
Even with it being winter, there are lots of activities available and all the residents look engaged with life and happy.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your lovely review, I am so pleased the team at Waterhouse Manor were able to support you as a family in finding care for your mother due to her rapid deterioration. I am glad you are all enjoying the freshly cooked food by our wonderful chef and Mum is enjoying the activities Waterhouse Manor has on daily. Thank you.


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Review from Michelle S (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first stepping foot in the care home, was welcomed and felt at ease, staff are extremely friendly and cannot do enough for you. The building is immaculate and has a lovely feel. The care given to my mum is wonderful, she was very anxious going but after her first day was very much at ease with
the personal touch given, with all staff remembering her name and making her feel very special. My mum has been made to feel safe and most importantly when collecting her, has a lovely smile on her face. So for that a massive thank you to all the staff.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your fantastic review and kind words about the team at Waterhouse Manor. I am so pleased Mum has settled so well and is smiling, that is so important to us. Thank you.


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Review from Marrianne T (Respite Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent two weeks staying at Waterhouse Manor Care Home Fordham in Cambridgeshire. During this period I have had the most wonderful care from an amazing team of people, without exception they are kind, supportive and caring. I was most comfortable and very well looked after during my stay.
I have nothing but praise for everyone with whom I came in contact during my stay. Waterhouse Manor is a very special place.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review and kind words about the team at Waterhouse Manor. I am so pleased you enjoyed your respite stay with us and were well cared for and importantly comfortable. We will look forward to seeing you again. Thank you.


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Review from Gillian S (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for 2 weeks of respite care. She was anxious to begin with but was soon welcomed in by all the wonderful staff. All staff carried out their duties in a professional, friendly manner and Mum was very happy. Her care was exceptional but residents were encouraged to be as independent as possible.
All relatives and friends were very welcome. Mum will definitely be going back for despite and possibly permanent. Activities were limited but this was to be expected as only a few residents were there.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay with us. Thank you for your kind words regarding the team at Waterhouse Manor, I will ensure your feedback is shared with them. We look forward to welcoming Mum back to Waterhouse Manor. Thank you.


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Review from Joyce H (Respite Resident) assisted by family/friend published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks of respite care at Waterhouse Manor. I was anxious about going but felt very welcomed as soon as I went in. Everyone was so friendly and caring. The accommodation, food and care I received was excellent. Chef most obliging to my needs. I felt safe and well looked after at all times.
In view of the fact, that there were so few residents the activities provided were very good. I look forward to returning.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased you settled well and enjoyed your respite stay with us. We will look forward to welcoming you back again soon.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Waterhouse Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Waterhouse Manor is calculated as follows: ( (189 Excellents x 5) + (12 Goods x 4) ) ÷ 201 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterhouse Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Leena

Leena Oni

Job Title: General Manager

Joined: 2024

Leena has been a qualified nurse for 27 years and has extensive experience in various fields of nursing, clinical development and care home management.


Leena is very passionate about high-quality care. She is very approachable and has an open-door policy. She believes in engaging, motivating and empowering the team to work together to continuously improve the day-to-day experience of the residents. She’s keen on creating strong links with the local community.


In her previous roles as a registered manager, she successfully developed the homes and the staff teams with very positive outcomes for the residents.


Frequently Asked Questions about Waterhouse Manor

What types of Care is Waterhouse Manor registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterhouse Manor provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Waterhouse Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Waterhouse Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor to the centre of Ely?

7.6 mile(s) as the crow flies, distance by road may be significantly further.