At Danforth Care Homes, One Inclusive Fee Covers It All
Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.
Here’s what’s included:
All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.
Accommodation: A comfortable, private room to call home.
Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.
Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.
Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.
Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
Private car park, including disabled bays and electric car charging points.
Waterhouse Manor has a Review Score of 9.9 (9.916) out of 10, based on 23 reviews in the last 2 years. Over all time Waterhouse Manor has 23 reviews.
Review from Marrianne T (Respite Resident) published on 6 December 2024
Submitted via Postal Card •
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review and kind words about the team at Waterhouse Manor. I am so pleased you enjoyed your respite stay with us and were well cared for and importantly comfortable. We will look forward to seeing you again. Thank you.
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Review from Gillian S (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card •
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay with us. Thank you for your kind words regarding the team at Waterhouse Manor, I will ensure your feedback is shared with them. We look forward to welcoming Mum back to Waterhouse Manor. Thank you.
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Review from Joyce H (Respite Resident) assisted by family/friend published on 16 October 2024
Submitted via Postal Card •
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Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor
Thank you for your wonderful review, I am so pleased you settled well and enjoyed your respite stay with us. We will look forward to welcoming you back again soon.
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The Review Score of 9.9 (9.916) out of 10 for Waterhouse Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Waterhouse Manor is calculated as follows: ( (251 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Waterhouse Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Leena has been a qualified nurse for 27 years and has extensive experience in various fields of nursing, clinical development and care home management.
Leena is very passionate about high-quality care. She is very approachable and has an open-door policy. She believes in engaging, motivating and empowering the team to work together to continuously improve the day-to-day experience of the residents. She’s keen on creating strong links with the local community.
In her previous roles as a registered manager, she successfully developed the homes and the staff teams with very positive outcomes for the residents.