Waterhouse Manor

Soham Road, Fordham, Ely CB7 5LB
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9.9 23 Reviews
  • Waterhouse Manor, Ely
Waterhouse Manor, a distinguished care home nestled in the charming village of Fordham. Opened in the Summer of 2024, the home provides exceptional 24-hour dementia, residential, and respite care. Conveniently situated near Chippenham, Newmarket, Mildenhall, and Cambridge, the location blends serene countryside living with easy access to urban amenities. At Waterhouse Manor, the team pledge to create a nurturing and friendly atmosphere tailored to meet each resident's unique needs, ensuring a sense of home and community.

Care Provided by Waterhouse Manor

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Leena Oni (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 2

Funding & Fees Guide for Waterhouse Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,585
    • Self-Funded Residential Dementia Care from £1,585
    • RESPITE Self-Funded Residential Care from £1,585
    • RESPITE Self-Funded Residential Dementia Care from £1,585
  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.


  • (these prices are only a guideline, please contact Waterhouse Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Private car park, including disabled bays and electric car charging points.


Total of 23, showing 21-23
9.9

Waterhouse Manor has a Review Score of 9.9 (9.916) out of 10, based on 23 reviews in the last 2 years. Over all time Waterhouse Manor has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I have just spent two weeks staying at Waterhouse Manor Care Home Fordham in Cambridgeshire. During this period I have had the most wonderful care from an amazing team of people, without exception they are kind, supportive and caring. I was most comfortable and very well looked after during my stay.
I have nothing but praise for everyone with whom I came in contact during my stay. Waterhouse Manor is a very special place.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review and kind words about the team at Waterhouse Manor. I am so pleased you enjoyed your respite stay with us and were well cared for and importantly comfortable. We will look forward to seeing you again. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum came for 2 weeks of respite care. She was anxious to begin with but was soon welcomed in by all the wonderful staff. All staff carried out their duties in a professional, friendly manner and Mum was very happy. Her care was exceptional but residents were encouraged to be as independent as possible.
All relatives and friends were very welcome. Mum will definitely be going back for despite and possibly permanent. Activities were limited but this was to be expected as only a few residents were there.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay with us. Thank you for your kind words regarding the team at Waterhouse Manor, I will ensure your feedback is shared with them. We look forward to welcoming Mum back to Waterhouse Manor. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks of respite care at Waterhouse Manor. I was anxious about going but felt very welcomed as soon as I went in. Everyone was so friendly and caring. The accommodation, food and care I received was excellent. Chef most obliging to my needs. I felt safe and well looked after at all times.
In view of the fact, that there were so few residents the activities provided were very good. I look forward to returning.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased you settled well and enjoyed your respite stay with us. We will look forward to welcoming you back again soon.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Waterhouse Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Waterhouse Manor is calculated as follows: ( (251 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterhouse Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Leena

Leena Oni

Job Title: General Manager

Joined: 2024

Leena has been a qualified nurse for 27 years and has extensive experience in various fields of nursing, clinical development and care home management.


Leena is very passionate about high-quality care. She is very approachable and has an open-door policy. She believes in engaging, motivating and empowering the team to work together to continuously improve the day-to-day experience of the residents. She’s keen on creating strong links with the local community.


In her previous roles as a registered manager, she successfully developed the homes and the staff teams with very positive outcomes for the residents.