Sherwood House

209-211 Maidstone Road, Rochester ME1 3BU
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10 67 Reviews
  • Sherwood House, Rochester
The Home is well supported by a team of fully trained and compassionate staff, who collectively have many years of experience in the care sector. This is the foundation for providing outstanding quality care.

Sherwood House is a 32 bed care home specialising in caring for those with a range of Dementia. The home has been furnished to a high standard to create an environment which is bright, warm and welcoming and gives plenty of space for residents to safely explore their surroundings. Families and friends can visit at any time in a safe and comfortable home.

Their Dementia Therapeutic Practitioners' purpose is to make each day an enjoyable one for all residents. Their daily activities are designed to stimulate and provided entertainment. Reminiscence items and pictures together with memorabilia from their era are in place throughout the Home.

*Home cooked nutritionally balanced meals
*A range of refreshments
*Activities tailored to the individual
*Assistance with personal care needs such as bathing & showering
*Manicure & pampering
*Social stimulation –making new friends
*Seasonal events
*Invitation to outings and local events
*Outdoor garden activities
*Utilising visiting professionals such as the Hairdresser and Podiatrist

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Care Provided by Sherwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Watts Healthcare Ltd
  • Person in charge
  • Vikki Viles (Home Manager)
  • Admission Criteria
    • Private, NHS, D2A, All Local Authorities
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Sherwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • Self-Funded Residential Dementia Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,600

  • Fees are based on room size, facilities, location within the home
  • (these prices are only a guideline, please contact Sherwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is restricted at the moment due to the current Pandemic.
    Please contact the home for further information.


  • Parking

  • There is parking to the rear of the building.


Sherwood House Reviews (67)

Total of 67, showing 1-20
10

Sherwood House has a Review Score of 10 (9.959) out of 10, based on 35 reviews in the last 2 years. Over all time Sherwood House has 67 reviews.

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Review from Marvin W (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Sherwood for a little while now and she is very shy. All of the staff have made her feel very welcome and treated her with the utmost respect. The home is very modern and vibrant there is always something going on. They're always playing games or having singers for entertainment.
The food always smells amazing. It's hard to see your relatives decline but I feel comfortable in the fact that I know my mum is safe and well looked after at Sherwood.

Reply from Jas Thind, Director at Sherwood House

Thank you for sharing your feedback. I will share this with the Team.


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Review from Paula P (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Sherwood for the past 4 years. She has always been so well cared for and I'm sure not the easiest of residents to handle but hats off to the girls they are always bubbly fun and very caring. I wouldn't want Mum anywhere else.

Reply from Jas Thind, Director at Sherwood House

Thank you for sharing your feedback. I will share this with the Team.


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Review from Sarah B (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident of Sherwood House almost a year ago, and I am nothing but delighted with the care and attention she receives. The communication we receive on a daily basis demonstrates the staff goes above and beyond what is expected, and questions are always answered within a short timeframe.
Mum clearly feels safe and well cared for - this is evident in her current calmer state, rarely showing any signs of anxiety. I would highly recommend Sherwood House for loved ones who require dementia care from thoroughly trained carers.

Reply from Jas Thind, Director at Sherwood House

Thank you for sharing your feedback. I will share this with the Team.


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Review from Angela R (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum into Sherwood House in January was not the start to 2024 we anticipated nor wanted. However, the staff have gone above and beyond to settle mum and the support and kindness they've shown to me and my sister made a heartbreaking decision easier to live with.
The whole team are fantastic
and nothing is too much trouble. Sherwood House is clean and tidy and the residents are treated with respect and dignity. The food looks amazing with plenty of choice. The range of activities is outstanding.
The daily updates are a joy to receive via the resident's family group chat and any queries or concerns regarding Mum are communicated and responded to quickly.
Every time I visit I'm welcomed with open arms - literally - and I leave knowing Mum is safe and cared for. Thank you Sherwood House for the amazing job you do. A 5-star rating isn't enough!

Reply from Jas Thind, Director at Sherwood House

Thank you for giving us such a lovely review. I will share your feedback with the team.


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Review from Martin T (Brother-in-law of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first (unannounced) visit to Sherwood House for dementia care we have found the staff to be welcoming, knowledgeable and compassionate. We looked at a number of homes. Sherwood House is fundamentally different; the only smell is the freshly cooked food (all prepared fresh); the residents
are all well dressed and freshly groomed; they are together in the large conservatory, well supervised and entertained. There is a regular stream of updates and photos of activities on private social media, daily personal updates to the family and immediate responses to questions. My sister-in-law is also blind which compounds her situation. The staff have taken this in their stride and adapted activities to facilitate her inclusion. They have gone the extra mile to manage her vulnerable anxiety.

Reply from Jas Thind, Director at Sherwood House

Thank you for sharing your thoughts about the service it is greatly appreciated.


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Review from Sophie M (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad aged only 60 years old was placed in respite at Sherwood house after being diagnosed with Alzheimers at just 58. My mum and I visited ahead of placement and were taken aback by how unbelievably friendly, supportive and understanding the team was. We knew that it was the perfect place for Dad
to be. They continue to remain a huge support to our family, reassuring us every step of the way. Thank you so much to you all!

Reply from Jas Thind, Director at Sherwood House

Thank you for your wonderful review it is greatly appreciated. I will share your feedback with the Team.


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Review from N P (Niece of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Sherwood House for just over a month now. They are doing their very best at comforting her as she is struggling but it's early days. I've visited and can say it's very clean, the staff are all lovely and they have activities on all the time which they involve her if she likes or
not. The food looks amazing, there's so much choice. It's also really nice to see the photos of what they all get up to on the private group chat. We are very much included in what she gets up to and how her day has been. It's a great place and it's really helped knowing she's safe and well looked after.

Reply from Jas Thind, Director at Sherwood House

Thank you for your wonderful review it is greatly appreciated. I will share your feedback with the Team.


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Review from Russell T (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum who suffers from advanced mixed dementia, entered the home straight from hospital back in May this year.
On multiple visits, I have always come away knowing she is in safe hands. The staff all generally honestly care about their residents. Some staff seem to have experienced the same
road my mum and I are travelling, and it's obvious it's a vocation rather than a job.
About a year ago, my sister and I visited a number of care homes, and we are so pleased Mum ended up here. It's cosy, more personal than many that we saw, and is always well staffed, and I would argue, better staffed than the others we saw.
I think Mum would have been overwhelmed by the size of the ones we saw, Sherwood is just right.
There is brilliant communication, with daily updates of the entertainment the residents receive and encouraged to participate in. Seeing a photo of your mum smiling, laughing means the world and helps to reassure. If any incident happens, again communication is quick.

Reply from Jas Thind, Director at Sherwood House

Thank you for your wonderful review it is greatly appreciated. I will share your feedback with the Team.


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Review from Yvette B (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for a better care home, than Sherwood House to look after my mum.
It's clean, the food is excellent and the staff are amazing, friendly and caring.
I am kept fully up to date with any concerns about my mum.
The in-house activities and entertainment are second to none, residents are
encouraged to get involved, but it is their own choice, whether they choose to or not.
I'm very impressed with the amount of daily activities there are, and families are able to see their loved ones, taking part with daily updates and pictures on the care home messaging group.
Residents are made to feel extra special on their birthdays, with the chef baking them an individual birthday cake with candles. I would 100% recommend Sherwood House, it is such a relief knowing your loved one is in a safe and caring environment.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will pass your comments on to the Team. Thank you.


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Review from Cathy G (Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum will have been a resident at Sherwood House for a year in October. It was without a doubt the best choice we could have made for mum by a mile. She has settled in so well and has never asked me if she can go home. Everything about Sherwood is outstanding from the staff to the activities to the
cleanliness to the food etc. The staff are amazing and really do go above and beyond, the personal care is taken care of with such kindness and dignity. The peace of mind I have every time I leave mum speaks volumes and I don't think I would have had that anywhere else.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share this feedback with the team.


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Review from D T (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Sherwood House in May of this year. Right from the start, the staff have shown great care and dedication to Mum's wellbeing. In the first month alone she had just about every medical check available, something we could never have managed to organise in such a short space of time. Any
health issues are dealt with efficiently and with minimum fuss and distress to Mum. There are daily activities for the residents which Mum enjoys, especially anything involving music and dancing. Family and visitors are made very welcome. I can honestly say I no longer worry about my Mum as I used to when she was living at home and that is wholly due to the care of the wonderful team at Sherwood House.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your feedback with the team.


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Review from H L (Cousin of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though I do not regularly visit the home I take considerable comfort in knowing that my cousin is very well looked after at Sherwood House. Communication is excellent and I am kept up to date with very regular images of the residents and their activities. It fills me with confidence knowing that
beyond their personal care, they are constantly challenged with games, music and exercise that contribute to their enjoyment, health, mental agility and general well-being.
My personal observation reveals a very well-run home by an exceptional team across the board. Everyone there is welcoming, friendly, caring and attentive. Best of all my cousin agrees first hand that he is very happy and content being there.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your feedback with the team.


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Review from M R (Goddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend everything regarding this home. The staff are lovely and are brilliant with the residents. Everyone seems happy and there are a variety of activities to keep them busy. The food is of a very high standard too.

Reply from Jas Thind, Director at Sherwood House

Thank you for your wonderful review. I will share your feedback with the staff.


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Review from Debs C (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this care home, I think this care home and all its staff are an absolute credit to their company. They go above and beyond for all the residents. I can not praise the staff enough. Anyone wanting to put their parents into care should consider Sherwood because it is phenomenal. This is what
you call proper professional care, staff who care about their residents. Thank you again for looking after my mum.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share this feedback with the team.


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Review from Reg E (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff who look after Mum with utmost care. Good at communicating issues and updates.

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Review from Linda H (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sherwood House since April 2023, she continues to receive excellent care from the team. It puts my mind at ease knowing that she is well looked after. Nothing is too much trouble for them they are very kind caring people at Sherwood House.

Reply from Yvonne kane, Deputy manager at Sherwood House

Thank you for the review. It is always lovely to read the lovely comments.


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Review from Julie D (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Sherwood House for over two years now and in all that time I have never had any reason to complain. The staff go above and beyond to make my mum's life as fulfilled as possible.
The activities on offer are amazing and unlike other care homes, they are on offer seven days
a week. The interaction Mum receives is amazing.
The food is fabulous, always a varied menu.
I live in Wiltshire and visit Mum every Tuesday. I take her out every time and when we get back Mum is always happy to go home, which is a great comfort to me as I know she feels settled and happy.

Reply from Jas Thind, Director at Sherwood House

Thank you for providing Sherwood with such lovely feedback.


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Review from Graham C (Cousin of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin arrived at Sherwood House in January and was warmly welcomed by the staff. He settled in very quickly and has been cared for and supported fantastically.
Staff are always around and on hand, they are so friendly and demonstrate a high level of professionalism. The facilities are great, and
activities are available for those who wish to take part.
I would definitely recommend this care home to anyone.

Reply from Yvonne Kane, Deputy manager at Sherwood House

Thank you. It is a pleasure to your cousin here with us at Sherwood house.


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Review from Ro D (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Sherwood House in January and settled really quickly. She has not asked when she is going home and has made friends amongst other residents. She loves the staff and always chats with them. Her mood is so much lighter than it was prior to moving in.

Reply from Yvonne Kane, Deputy Manager at Sherwood House

Thank you for your review. It is always lovely to see when your residents are very happy.


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Review from Susan G (Friend of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My long-term friend who was suffering from Parkinson's disease and dementia went into Sherwood House in March 2023. Since that date, she has settled in well. The staff are the most caring and provide activities which stimulate the residents every day. My friend is very happy and chats with the other
residents. The food is amazing. We can visit her any time and are always made welcome. I know she is safe and well cared for in Sherwood House which gives me peace of mind and has given my friend a better quality of life. I would recommend Sherwood House to everyone as a top-rate care home.

Reply from Yvonna Kane, Deputy manager at Sherwood House

Thank you for your review. It is always lovely to hear such good feedback to pass on to all the staff here at Sherwood house.


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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Sherwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Sherwood House is calculated as follows: ( (399 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 415 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sherwood House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Vikki

Vikki Viles

Job Title: Residential Manager

Joined: 2019

Vikki is the Residential Manager for Sherwood House who manages the staff and overseas the care.


Sarah

Sarah White

Job Title: Team Leader

Joined: 2019

Sarah contributes to the management of the home and leads a team of staff to ensure that high standards of care practice are maintained.


Frequently Asked Questions about Sherwood House

What types of Care is Sherwood House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sherwood House provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Sherwood House have?

There are 32 Single Rooms.

What are the Facilities & Services at Sherwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sherwood House to the centre of Rochester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.