Sherwood House

209-211 Maidstone Road, Rochester ME1 3BU
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10 67 Reviews
  • Sherwood House, Rochester
The Home is well supported by a team of fully trained and compassionate staff, who collectively have many years of experience in the care sector. This is the foundation for providing outstanding quality care.

Sherwood House is a 32 bed care home specialising in caring for those with a range of Dementia. The home has been furnished to a high standard to create an environment which is bright, warm and welcoming and gives plenty of space for residents to safely explore their surroundings. Families and friends can visit at any time in a safe and comfortable home.

Their Dementia Therapeutic Practitioners' purpose is to make each day an enjoyable one for all residents. Their daily activities are designed to stimulate and provided entertainment. Reminiscence items and pictures together with memorabilia from their era are in place throughout the Home.

*Home cooked nutritionally balanced meals
*A range of refreshments
*Activities tailored to the individual
*Assistance with personal care needs such as bathing & showering
*Manicure & pampering
*Social stimulation –making new friends
*Seasonal events
*Invitation to outings and local events
*Outdoor garden activities
*Utilising visiting professionals such as the Hairdresser and Podiatrist

Show Sherwood House on the Map

Care Provided by Sherwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Watts Healthcare Ltd
  • Person in charge
  • Vikki Viles (Home Manager)
  • Admission Criteria
    • Private, NHS, D2A, All Local Authorities
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Sherwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • Self-Funded Residential Dementia Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,600

  • Fees are based on room size, facilities, location within the home
  • (these prices are only a guideline, please contact Sherwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is restricted at the moment due to the current Pandemic.
    Please contact the home for further information.


  • Parking

  • There is parking to the rear of the building.


Sherwood House Reviews (67)

Total of 67, showing 21-40
10

Sherwood House has a Review Score of 10 (9.959) out of 10, based on 35 reviews in the last 2 years. Over all time Sherwood House has 67 reviews.

Overall Experience

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Review from J B (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with Sherwood House as a care home.
The food is very good, with lovely themed meals & decorations for special occasions.
All staff are professional, helpful & very kind. There is a great programme of activities for residents to join in when they want to.
Rooms & shared areas
are always clean.
Medication is administered & we are kept up-to-date with any issues or changes.
Our father is happy, well-settled & very well looked after there.

Reply from Yvonne Kane, Depuuty Manager at Sherwood House

Thank you for your review. It is a pleasure to have your loved one here with us at Sherwood House. It is always lovely to read such positive comments to pass on to the team.


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Review from Caroline C (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The carers really do care; the food is wonderful; varied and interesting entertainment is provided for the residents; the home keeps in touch well with relatives.
I cannot recommend Sherwood House enough!

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Review from A P (Friend of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend. At the time she was sitting and chatting with another resident and I joined them. In the course of their conversation, one said to the other, “I am happy here”. The reply came back “Yes I am too, we have lots of fun, don’t we!”. What better review can there be, than from the residents
themselves. I am so impressed by the fact that there is always some activity to stimulate and occupy the mind. The staff are attentive and caring. The food is amazing. Family and friends can be assured that their loved ones are safe in the best alternative to home. Sherwood House is a top rate care home.

Reply from Jas Thind, Director at Sherwood House

Thank you for sharing your experience. This review will be shared with the team.


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Review from Karina H (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad suffers with dementia and needs full time care and has now been a resident at Sherwood House for several months. The staff are amazing, very caring and professional. They do their upmost to involve all the residents and families in the various activities that they provide throughout the day and
the food is exceptional. The managers are very helpful and transparent and keep us well informed of all my dad's needs. Overall very pleased with level of care he receives, an excellent care home. A big thank you to all the staff for all you do for him.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words. Your comments are so valuable to us and greatly appreciated.


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Review from Marilyn U (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live miles away from Mum, so it was important to me that she was going to be well cared for and Sherwood House gives all that and more. Can give 100% and know it is well justified. Thank you all for the wonderful work and dedication you give to everyone.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words, which will be shared with the team.


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Review from Steven W (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As per usual the staff go above and beyond for the residents, the meals are first class, social activities are held every day for everyone, the summer fete/barbecue was well supported and looking forward to the pantomime in December. Overall a pleasant, caring home.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words, which will be shared with the team.


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Review from Keely W (Granddaughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for care for our beloved grandmother we visited numerous care homes, we were looking for respite care. We visited Sherwood House and knew from the moment we walked in that it was the home we wanted her to go to. Staff were very inviting and we could see the passion they have for their jobs.
The residents were all happy and chatty. There were numerous activities going on, which we liked, nobody was just sat around. We were pleasantly surprised by the food on offer and even got a taste of the cake. My grandmother's room was lovely, spacious and just what we needed. For extra peace of mind they installed a sensor mat as she is a wanderer at night. Honestly couldn't fault Sherwood staff at all. Added bonus we could still keep up to date with what our grandmother was doing daily with the family social media group, which we loved seeing photos and videos of her getting involved. I was also able to message the lovely team leader if I had any questions. From the start she has been a godsend. Thank you.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words, which will be shared with the team.


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Review from Anthony R (Son of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the most trying professions to be involved in. With that in mind, the staff and management are well on top of everything they do. They are a credit to Sherwood House and to the care home institution. The running of Sherwood House could be used by other care home businesses as a template to how
it should be done.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words and ongoing support to the team at Sherwood.


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Review from J S (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Sherwood House gives for dementia care is absolutely brilliant. But I feel that the end of life care knowledge could be a lot better. I feel the families aren't taken into account by managers. But the care staff, kitchen staff, housekeeping and activity ladies are absolutely amazing. I cannot
fault them at all. We just felt at the end stage we weren't listened to by higher up. But the home for dementia is absolutely astounding. My loved one felt wanted, cared for and all their needs were met.

Reply from Jas Thind, Director at Sherwood House

Thank you for your feedback, it it appreciated and the team value your support.


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Review from Claire R (Daughter-in-law of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason that we chose Sherwood House was firstly a recommendation and then their social media page. The residents looked happy and the food looked amazing. When you are looking for a care home for your loved one, the important thing is transparency. At Sherwood House, they do not insist that you
prewarn them of your visit and if you happen to be passing you can just call in. The bedroom doors are decorated to look like front doors which is a thoughtful touch, with a photograph of the resident so that there is no mistaking their own room in cases of dementia. The rooms are comfortable and homely and appropriately priced. The staff make an unbelievable effort to keep residents occupied and entertained and they send regular updates and photographs. The staff include you to feel part of the family and you are always made to feel welcome on your visits and encouraged to join in with parties and gatherings with family and friends. Our only regret was that we didn’t find this home sooner!

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Review from Samantha P (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care while living at Sherwood House. I, as a relative, have also received expert care and politeness and have been well-informed. Being a nurse myself, I am extremely happy with everything about Sherwood House and the care they provided clients and relatives.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share this with our team. Again, thank you.


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Review from Stephen D (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. Mum has only been in a few days, but we get regular updates, and to see her improvement is wonderful. To know she is safe and being looked after by a great team with caring staff is a huge comfort.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your review with the team.


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Review from Mark R (Husband of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and consideration in all departments do not have a bad word to say about the care my wife receives. The home is kept clean and fresh at all times by a dedicated staff. Food is of a very highest standard. Activities are plentiful and varied to all resident's needs.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your feedback with the team.


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Review from Hazel B (Granddaughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident in the home for over a year, and I honestly cannot find any fault with the care they provide. I am regularly kept up to date with all matters. They go above and beyond. The food looks fantastic. All staff, from cleaning to management, are fantastic

Reply from Jas Thind, Director at Sherwood House

On behalf of all the team I would like to say thank you for your lovely review. It is always a pleasure to care for all our lovely residents.


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Review from Claire Y (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's with the deepest sadness that we said goodbye to our mum last week. I couldn't have wished for such a special place for her to have spent the last short weeks of her life, and it was a joy to actually see her start to live again.
We would like to thank all the staff from the bottom of our hearts
for the time, patience and wonderful care you took of Mum.

Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words. It was our pleasure to care for your mum, and she is missed by the entire team.


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Review from C C (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home. The staff are lovely, truly caring and engage with the residents in a wonderful way, treating residents and families with love and dignity. Could not be better. Loads of great and varied activities are available for residents.

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Review from Janet S (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Sherwood House. The staff are very dedicated to their work and show a lot of compassion, empathy, and kindness to all the residents.
They do a lot of different activities, which helps keep all the residents engaged and share pictures of what they have been doing on a daily
basis, which is fantastic for families to see. The food always looks very nice, and the birthday cakes are fantastic. I would recommend anyone looking for a care home to consider Sherwood House.

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Review from S K (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that has a team that goes above and beyond for all its residents and families. Superb, caring staff who treat their residents with compassion and kindness. All residents are family to this extraordinary team, from chefs, activities staff and carers. Couldn't wish for a better home for my
dad.

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Review from C H (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood House has exceeded my expectations of a care home. My mum always said she never wanted to go into a home, but she settled very quickly here due to the caring staff and excellent facilities. I live in Australia but was in the UK to see Mum and see her move into Sherwood House in September 2022.
I now see more of my mum than I did before through the many photos and videos on the Whatsapp family group. The food looks absolutely wonderful. My mum's GP is very happy with the care they give at Sherwood House. The staff are always happy and engage with the residents in different activities, from pet therapy to pumpkin carving for Halloween!

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Review from Teresa S (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities, residents are included in many different daily activities, including live music, games, and arts and crafts. The staff are friendly and helpful, and the food is fabulous. So thankful that my mum has been able to stay here.

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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Sherwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Sherwood House is calculated as follows: ( (399 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 415 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sherwood House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Vikki

Vikki Viles

Job Title: Residential Manager

Joined: 2019

Vikki is the Residential Manager for Sherwood House who manages the staff and overseas the care.


Sarah

Sarah White

Job Title: Team Leader

Joined: 2019

Sarah contributes to the management of the home and leads a team of staff to ensure that high standards of care practice are maintained.