Upton Manor Care Home

1 Dorchester Road, Upton, Poole BH16 5NJ
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9.7 44 Reviews
  • Upton Manor Care Home, Poole
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.

Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from the award-winning Homemakers.

The Homemakers of Upton Manor not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident. From always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers of Upton Manor make each day, and each everyday experience, meaningful and special for residents.

Upton Manor offers residential, dementia and nursing care, as well as short breaks, all within a truly luxurious setting.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- A wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- Spacious landscaped gardens and a balcony terrace with views across the grounds.

Upton Manor offers an exceptional level of care within a luxury environment - book your visit today to find out more.

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Care Provided by Upton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Petty (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (63)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Upton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,545

  • All fees quoted are subject to an assessment of care care needs
  • (these prices are only a guideline, please contact Upton Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy.


  • Parking

  • On-site parking.


Upton Manor Care Home Reviews (44)

Total of 44, showing 1-20
9.7

Upton Manor Care Home has a Review Score of 9.7 (9.716) out of 10, based on 25 reviews in the last 2 years. Over all time Upton Manor Care Home has 44 reviews.

Overall Experience

  • 32
  • 10
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  • 1
  • 1

Date Published

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Review from G D (Resident) assisted by family/friend published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very caring, very kind and helpful. Room is very warm and clean, most meals are appetising and varied. Decided in this 4 week respite period to now make this my permanent residence.

Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for your wonderful review. We are delighted that you made the decision to stay with us. Your kind comments will be gratefully received by all of the staff, thank you again. Best wishes.


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Review from N J (Son of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe comfortable environment for Mum following a stroke and dementia, caring team who look after her well with dignity. She is happy and stimulated with activities. The home is well kept and a happy environment. Nothing is too much trouble and the catering is hotel standard! It is great that they
are dog-friendly as she can still see her dog on visits.

Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for taking the time to write this lovely review. The staff are very fond of your mum and she has made many friends at Upton Manor. Your mum is a wonderful lady. Best wishes from us all.


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Review from C J (Daughter-in-law of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to you after a fall and a short spell in hospital, originally for respite. She was made to feel very welcome and safe with the level of care in place. Your staff are very friendly and give the care home a 'family feel'. It has been a great comfort to Mum that her dog (along with ours) can visit
too. Mum is now a happy redient with you.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank your lovely review. We are delighted to be able to care for your mum, she is a wonderful lady. Our incredible staff work so hard to ensure all of our residents are happy and well cared for. Best wishes from us all.


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Review from Kath M (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started living in the care home in May and since then we have not had a moment's worry. The staff are really friendly, helpful and caring. Nothing is too much trouble. They have numerous activities and encourage all residents to join in with encouragement and support. My mum is just so very happy.
Thank you, Upton Manor.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your kind review. Your mum is loved by all of the staff and by her friends here at Upton Manor. Mum is a joy and it is our privilege to be able to care for her—best wishes from our home manager and all of the staff.


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Review from Clare D (Friend of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, safe, staff excellent and good activities.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. All of the staff at Upton Manor will be delighted to hear your kind words. Best wishes from our home manager and all of the staff.


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Review from Colin B (Friend of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful clean luxury care home with caring staff, it offers a homely feeling for residents and even has a therapy dog.
It has well kept gardens and also has a great choice of quality food.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your wonderful review. We adore our therapy dog, Lily, she is much loved by everyone, and especially our residents. We are so fortunate to have her. I will pass your kind words to our staff, who will be delighted to hear. Best wishes from us all.


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Review from Anthony K (Respite Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My health and abilities to cope deteriorated following my wife's passing away on 15 January this year, whilst a dementure patient in Upton Manor. I suffered a series of falls, accompanied by giddy spells and ended up in hospital for almost 2 months. My GP suggested respite care and as I was familiar
with
Upton Manor I opted to go there for a month which became almost 2 months.
The stay was a godsend, meeting up with a number of residents, patients and particularly carers whom I had met previously whilst my wife was resident for 15 months from October 2023 until she sadly died, having received such wonderful care and attention during her time there.
I enjoyed every minute of the near 2 months, lovely en-suite room, good food and a glass of wine, paper delivered with nothing being too much trouble.
I went home in June, with carers coming twice a day, 7.00 am and 5.30 pm and I am currently extremely happy, due in my opinion to the respite care period that helped prepare me for the big outside world!

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

A huge heartfelt thank you, from our home manager and all of the staff here at Upton Manor for taking the time to write this wonderful review. It was our privilege to be able to care for yourself and for your wife whilst she was here with us. We are delighted to hear your kind words. You are always welcome to come and visit us at anytime and I am sure your friends here would love to see you. I will make sure we have custard creams. With very best wishes to you and your family.


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Review from Nicky H (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff throughout, go the extra mile always.
Mum is very happy and well cared for.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your wonderful review; our dedicated staff will be pleased to hear your kind words. It is a pleasure to be able to care for your mum, and I know everyone is very fond of her. Best wishes from us all at Upton Manor.


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Review from Wendy L (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you very much for your lovely review. I know all of the staff will be really pleased to hear your kind words, and it's wonderful to hear. We are very fond of your Mum and our family members too. Best wishes from us all at Upton Manor.


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Review from Debra L (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god visit
her. There are fantastic entertainers who regularly visit to play music, magicians, balloon creations, and a variety of animals that the president can handle and stoke. It's like one big family, and we are so pleased we found this care home for our mum.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. Your mum is such a fabulous lady, and she is very loved by us all and her friends here at Upton Manor. All of our families and loved ones are so important and we welcome you, and Mum's dog at any time, as part of our family. Our dedicated staff will be really happy to hear your kind comments. Best wishes.


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Review from E B (Relative of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your lovely review. It is our privilege to care for your relation. Our homemakers and all of the staff will be delighted to hear your kind words. Best wishes from all of the staff.


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Review from B T (Granddaughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After my relative had lived in this care home for almost 10 months, the experience was mostly disappointing. The home itself has nice pleasant facilities but lacks a homely feel. Communication between departments in the home was lacking, the manager was very unhelpful to the point of being unapproachable
and rude. Although some of the care team showed a high level of care and compassion this did not reach the whole team and was noticeable during visits. Minimal activity interactions for those who are nursed in bed. A warm welcome from the care team was not received on many occasions. However, always found the reception team to be welcoming, and friendly.
This did not feel like a home from home when visiting my loved one, and is not somewhere I would recommend to others to place a loved one.

Reply from Sam Hansford, Home Manager at Upton Manor Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am sorry to hear about other aspects of your experience. We always welcome feedback about our services so that we can continually improve, and would love to have the opportunity to discuss this with you should you wish.


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Review from Kate M (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your wonderful review and for taking the time to write this. Your mum is very popular and she is much loved by all of the staff and by her friends. We are delighted that you chose Upton Manor for your mum and we value your positive and kind words. A huge thank you from us all. Best wishes.


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Review from J B (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to make
friends. My mum is/was sociable and friendly, always kept a clean and tidy home, and kept herself busy, and she loved to entertain. She's very happy.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write us this review. We are delighted that your Mum has settled and that she is happy. We are all very fond of your Mum, and it is our pleasure to be able to care for her. All of our wonderful staff will be thrilled to hear your comments. Thank you again. Best wishes.


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Review from Carol F (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care was
absolutely outstanding. We can not thank you all enough for making our mother's last few months so comfortable and pleasurable (especially with her buzzer!).

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends their best wishes and they smiled when you mentioned the buzzer! Don't forget, you are both welcome at any time, if you ever fancy a coffee please come on in. Thank you again, from all of the staff.


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Review from Dian P (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.

Reply from Thakn, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your lovely review. The whole team work tirelessly to ensure our residents feel secure and happy. We value your comments enormously. Best wishes from the manager and all the staff.


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Review from Lesley C (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My parents
had a couple of medical issues that were dealt with promptly and professionally. Overall I have nothing but praise for Upton Manor.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We can't thank you enough for your wonderful review. Everyone really enjoyed having your parents stay and it was truly our pleasure to have been able to care for them both. We all are all very fond of them and all your family. They are both more than welcome to come and join us for lunch one day, if they ever feel they would like to. With very best wishes.


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Review from Norman C (Husband of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We would like to thank you for your kind review. We are incredibly proud of our wonderful staff who work tirelessly to ensure all of our residents are cared for and looked after in a person-centred way.
Reviews from yourself and loved ones are invaluable to all of our staff and makes every day worthwhile. Best wishes.


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Review from Andrew L (Son of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional staff, very caring. The care home is a bright and happy environment.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to review us. All of the staff are very fond of your loved one and they will be extremely pleased to hear, that you have taken the time to review us. It is our pleasure and we love having your family visit.
Best wishes.


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Review from Susan G (Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for taking the time to write us a review. We are really pleased that you enjoyed your respite stay with us. Your comments are invaluable, especially to our homemakers/carers and all of the staff, who work so hard to ensure that our residents are cared for and looked after.
Thank you again. Best wishes.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Upton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Upton Manor Care Home is calculated as follows: ( (241 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 299 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Samantha

Samantha Hansford

Job Title: Registered Care Home Manager

Joined: 2023

Samantha has over 23 years experience in Health and Social Care, and has managed both residential and nursing homes including roles with Signature Care. Samantha boasts a strong track record in managing care teams, with all her managed homes achieving a 'Good' CQC rating. Before her career in care, Samantha trained as a chef. Now based in Dorset, Samantha is an avid gardener who takes pleasure in cooking with her homegrown produce.


"Surrounded by the beauty of Dorset, at Upton Manor our residents enjoy the warmth and companionship within our stunning care home. With a focus on personalised care and being an active part of the local community, Upton Manor is more than a home; it's a haven. Our dedicated team ensures a fulfilling, enriching experience that embraces every resident's individuality.


Donna

Donna Milne-Barron

Job Title: Customer Relations Manager

Joined: 2023

Donna has spent the last 12 years working in the care sector after developing her career in sales and recruitment, including time in a global startup organisation. Spending her teenage years in Germany, Donna initially trained as a hairdresser and beautician before moving into sales and recruitment. Based in Dorset, Donna supports Hamberley’s award-winning care homes in Poole and Verwood. Donna is the first point of contact for individuals and families seeking outstanding care in the region.


"Upton Manor provides exceptional care in a warm and homely environment. Inside our welcoming Dorset care home, you'll find bright, spacious en-suite bedrooms thoughtfully decorated to create a comfortable and relaxing atmosphere. I’d be delighted to invite you to visit Upton Manor and experience the difference for yourself – you are always welcome"


Frequently Asked Questions about Upton Manor Care Home

What types of Care is Upton Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Upton Manor Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Upton Manor Care Home have?

There are 65 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Upton Manor Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Manor Care Home to the centre of Poole?

2.4 mile(s) as the crow flies, distance by road may be significantly further.