West Hill Care Home

Constance Grove, Dartford DA1 2GA
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9.8 81 Reviews
  • West Hill Care Home, Dartford
West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.

The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom. Each floor also has an assisted bathroom where residents can enjoy therapeutic colour and music as well as massage and aromatherapy.

Further facilities include an on-site hair salon with full hairdressing service, a treatment room and nail bar, and a vintage-style cinema. The home features several cosy dining rooms and lounges, with rustic fireplaces and their own lifestyle kitchens to support each resident to really feel at home and to maintain their personal independence. Here, residents can socialise and take part in the home’s busy schedule of activities and entertainment. Residents are supported to continue with existing hobbies and interests and to try new experiences.

West Hill’s care management system ensures that each resident receives personalised care that supports them to live the lifestyle they wish. The team of loving, passionate professionals are determined to make a difference and provide every resident with the very best experience during this next stage of life.

Food and nutrition are as personalised as any other aspect of a resident’s care. Residents can choose from a menu of home-cooked options, with any dietary requirements or support needs catered to.

The friendly team at West Hill would love to show you round their home or discuss how they could support you to achieve your goals in receiving care. Visit their website or enquire today to learn more and see if West Hill could be your new home.

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Care Provided by West Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • West Hill Care Home Ltd
  • Person in charge
  • Amabele Cheng (Manager)
  • Admission Criteria
    • Ages from 17 to 120
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 4

Funding & Fees Guide for West Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact us to discuss your requirements.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

West Hill Care Home Reviews (81)

Total of 81, showing 1-20
9.8

West Hill Care Home has a Review Score of 9.8 (9.761) out of 10, based on 44 reviews in the last 2 years. Over all time West Hill Care Home has 81 reviews.

Overall Experience

  • 73
  • 5
  • 1
  • 1
  • 1

Date Published

81
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25
44
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Review from Susan L (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my father was unable to return home after a long spell in hospital.
West Hill Care Home has proved to be a home away from home for him. All of the team from reception staff, care staff,nursing staff, housekeeping staff and managment have shown themselves to be warm, welcoming and respectful
towards my father and all his family.
The facilities at West Hill Care Home are clean modern yet give a homely touch. There are always organised activities going on which my father can enjoy.
We as a family have nothing but praise for everyone.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind comments. it is a pleasure to be able to look after your father. We will share you review with the team.


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Review from S B (Sister of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hill is a wonderful place.
The staff are always friendly, caring and helpful. The staff are also informative.
West Hill is clean and tidy and very well run and organised.
The menu is varied and healthy.
The staff are also good at communicating any issues and they are always dealt with efficiently
and effectively.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is great to get feedback that families can see, as it helps when making the difficult choice of moving loved ones to a care home.We will of course share your words with the team.


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Review from Steven C (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial home assessment and transition everything has been made as stress free and caring for Mum's comfort. Her room is large, light, clean and homely. The communal rooms are welcoming and comfortable. All the staff are focused on providing an excellent level of care. Mum enjoys her meals
and the entertainment staff keep residents happy and as busy as they wish. The staff manage all Mum's medications and the GP visits inhouse which is a huge relief and help. As a family we couldn't be happier with West Hill Care Home and it gives us the peace of mind much needed for Mums wellbeing.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words, which as always we will share with the team. It is a privilege to be able to look after your mother.


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Review from N K (Granddaughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm deeply grateful for the wonderful care my grandmother received at West Hill Care Home. The staff were incredibly attentive, ensuring she was always comfortable and well looked after. They checked in on her frequently, making her feel cared for and valued. She was provided with substantial and nourishing
meals, which we greatly appreciated. West Hill specialises in dementia care, which my grandmother struggled with, so staff were well equipped and prepared for dealing with this. The team's kindness, professionalism, and genuine warmth made all the difference during her time there. It gave us peace of mind knowing she was in such capable and loving hands - especially when we couldn't always be there to visit. Thank you to everyone at West Hill for the outstanding care you provided.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind comments, which as always we will share with the team.


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Review from Aran H (Grandson of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in care with West Hill Care Home for the past 4-5 years. The quality of care has been outstanding - the attention to detail from the nurses is great. When I visit my grandad, I often notice the proactive initiative and attentiveness shown by the nurses to frequently check in on Grandad
and to provide food / drink / medicines when required. The nurses go above and beyond, it is clear that all staff are being managed effectively.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your comments which we will share with the team. It is a privilege to be able to look after your loved ones.


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Review from Phil N (Friend of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hill Care Home is clean, well-managed and able to talk sensibly about the care they can provide. The rooms do not feel cramped and there are many communal areas, all well-kept and appointed. This is the best in my five care home experience.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It is always helpful for other families when making a choice of putting their loved ones into a home to be able to share the views of current service users.


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Review from P A (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was at West Hill for just over 3 months (July - October 2024). It was intended as a permanent move, but there were a number of things that happened with her care whereby we felt that she had to move as we were spending as much time with the home managers as we were with Mum.
There was not much
interaction with care staff generally, but there were a handful of excellent and friendly staff (I gather we cannot name them - which is a shame). Staffing was sometimes an issue and training needs identified. On the positive side, Mum did love the entertainment, and the events team were really good.
NB If at any time you are awarded Funded Nursing Care, this does not get deducted from the quoted fees. This was not made clear to us when we signed the contract. This essentially meant that the home received an additional £235 pw for the same level of care. We felt that this should have been explained to us up front so that we understood the true fees.

Reply from Artur Adamski, Home Manager at West Hill Care Home

We are sorry we did not meet your expectations, however we do have to respect the wishes of the residents above those of the family and despite our best efforts on this occasion we were not able to agree and you chose to move your mother despite her being happy at the home. With regard to fees our contract is very clear as it defines what is included and what is not, however noting your comment as a gesture of goodwill we did reduce the fees on this occasion.


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Review from Steve R (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hill has exceeded our expectations. Mum is happy and comfortable, in a safe caring environment. All the staff are extremely professional and go the extra mile. The building and rooms are modern, spacious and exceptionally clean. The management team have been extremely helpful and supportive to
the needs of our mum and her family. A special mention to the activities team, they are just great.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team. We do always try and make a real difference to lives of our residents who we are privileged to be able to look after.


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Review from P S (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated very well by each and every one.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team.


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Review from C G (Granddaughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the occasions I was fortunate enough to visit my grandmother at West Hill, I was consistently impressed by the level of care and attention provided. The staff were not only attentive and kind but also incredibly generous, often offering us tea during our visits. Their genuine care for the residents
was clear, as they seemed to have meaningful, personal relationships with my grandmother, treating her with warmth and familiarity. Their respect and dignified approach extended to us as well, ensuring we felt welcome. The home itself was clean, spacious, and well-maintained, with several comfortable rooms where residents could relax, eat, or socialise. Everything was thoughtfully organised, creating an environment where both residents and visitors could feel at ease. Every staff member we met was dedicated and compassionate. The other residents were lovely too, adding to the positive atmosphere. I recommend West Hill for its uniquely sensitive and caring environment.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with team.


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Review from C G (Grandson of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the staff at West Hill Care Home. They came across as superbly kind and compassionate. Many of them had very personal relationships with my Grandmother which was very touching to see.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words - we do try and make a real difference to our residents who we are privileged to be able to look after. Your comments will be shared with the team.


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Review from Michael D (Grandson of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan, who has progressive dementia, has been unsettled for years despite moving to different care settings. Since coming to West Hill, however, I've never seen her more at ease. The food is great, the place is spotless, but what really stands out is the team of people who work there.
The management,
in particular, have shown a genuine duty of care toward my nan. After seeing how well she's settled, we've arranged for her to stay there full-time, and we couldn't be happier. West Hill is more than just a care home - it's a place where the staff truly make a difference. I can't recommend it highly enough.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your kind words. The team at West Hill Care Home is thrilled. We love to hear from our resident's families as looking after our residents and ensuring they are happy and safe is what we always aim to do.


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Review from Jennie D (Granddaughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's nan was admitted to West Hill after a bad fall in September, initially placed in an assessment bed while her care needs were evaluated.
From the moment we arrived, we were impressed by how spacious, modern, and clean the home was - honestly felt more like a hotel. The reception staff were
incredibly welcoming, and the personalised care continued as we moved upstairs to her room, which was spacious with a private bathroom and a TV on the wall.
The care she has received has been exceptional, and I cannot speak highly enough of the team at West Hill. The carers and entertainment staff go above and beyond, treating each resident as a unique individual. It's heartwarming to see the attention and kindness they show to everyone.

Reply from Artur Adamski, Home Manager at West Hill Care Home

It was very kind of you to take the time to give your thoughts on our care home. Everyone is really grateful.


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Review from Martin B (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to your care home after being discharged from hospital after having a stroke. After ten minutes I knew this was going to be the place I wanted my dad to have as his home in his last sad months. I have never ever experienced so much professionalism mixed with so much love and devotion
that was given to my dad. The one thing that did get me was my mum, my sister and myself were all given exactly the same amount of this as my dad was. To say it made us somewhat emotional is an understatement. Not once did I ever have a doubt that my dad wasn't being cared for so professionally. The home and every single one of the staff will always have a special place in my heart. Thank you all so very very much.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the moments your father spent with us at West Hill Care Home as happy and peaceful as possible. Our team will be touched to hear your lovely comments.


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Review from P B (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident at West Hill Care Home. The facilities are excellent, the staff are polite, friendly and professional and any little issues are dealt with quickly and efficiently. As a family we are very pleased that we were able to get our loved one into such a good establishment.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words, which we will share with the team.


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Review from B H (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident now for the last 2 years and the level of care and facilities have been exceptional.
The care team are attentive and nothing is ever too much for them.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your feedback. We appreciate hearing from friends and family of residents and we'll be sharing your lovely comments with our team.


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Review from J B (Sister-in-law of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is of my experience of visiting my sister-in-law. My experience of visiting West Hill Care Home over the last year has formed the basis of this review. The staff have all been a joy to be with, so polite, helpful and caring showing interest in my husband and my own well-being.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. We do understand it is a difficult situation for families to have to deal with and we try to ensure they are fully aware of their loved one's activities and that the care team and management are always available for any concerns.


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Review from K H (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at the home since it opened. It was a very difficult decision but we needn't have been concerned as the staff are so attentive and caring towards her. Despite the language barrier and dementia, the staff still manages to communicate well and ease her anxiety and confusion. It is
very reassuring to know that she is in a safe, clean and happy environment where she is treated with respect and dignity. The building is new and modern, with a beautiful outdoor garden. The central location and parking facilities help to make visitation easy too. I can highly recommend this care home and thank the staff for looking after my mother so well.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. We do try as much as possible to have staff who can communicate in the resident's dialect as it helps reduce frustration, especially when a resident has dementia.


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Review from V C (Son of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset with our initial emergency need for respite care for my mother, the management was very supportive and versatile in helping us to secure care with little notice. The managers and staff were very welcoming to Mum and she appreciated that. Staff were attentive and kind to her throughout
her time at West Hill and she seemed to respond particularly well to one, who was very encouraging and engaging with her and I think he made her time there much better. Although, as it turned out, these were the last weeks of her life, the care she received couldn't have been better.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for taking the time to share your kind words. The team really do appreciate your feedback.


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Review from Dean A (Son of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother first arrived at West Hill Care Home she settled in very quickly and to date enjoys the comfort and security that is provided.
The staff always show care and kindness which Mum relays to me whenever I visit. Additionally, she makes a point of saying that this is her forever home which
is reassuring considering her age.
Keep up the good work.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback, as they work hard to deliver high standards of quality care from the heart at all times, thank you.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for West Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for West Hill Care Home is calculated as follows: ( (421 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 511 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hill Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Amabele Cheng

Job Title: Home Manager

Joined: 2025

Amabele is our Home Manager at West Hill Care Home.


She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.


Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.


Frequently Asked Questions about West Hill Care Home

What types of Care is West Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Hill Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does West Hill Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at West Hill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Hill Care Home to the centre of Dartford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.