West Hill Care Home

Constance Grove, Dartford DA1 2GA
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9.8 81 Reviews
  • West Hill Care Home, Dartford
West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.

The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom. Each floor also has an assisted bathroom where residents can enjoy therapeutic colour and music as well as massage and aromatherapy.

Further facilities include an on-site hair salon with full hairdressing service, a treatment room and nail bar, and a vintage-style cinema. The home features several cosy dining rooms and lounges, with rustic fireplaces and their own lifestyle kitchens to support each resident to really feel at home and to maintain their personal independence. Here, residents can socialise and take part in the home’s busy schedule of activities and entertainment. Residents are supported to continue with existing hobbies and interests and to try new experiences.

West Hill’s care management system ensures that each resident receives personalised care that supports them to live the lifestyle they wish. The team of loving, passionate professionals are determined to make a difference and provide every resident with the very best experience during this next stage of life.

Food and nutrition are as personalised as any other aspect of a resident’s care. Residents can choose from a menu of home-cooked options, with any dietary requirements or support needs catered to.

The friendly team at West Hill would love to show you round their home or discuss how they could support you to achieve your goals in receiving care. Visit their website or enquire today to learn more and see if West Hill could be your new home.

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Care Provided by West Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • West Hill Care Home Ltd
  • Person in charge
  • Amabele Cheng (Manager)
  • Admission Criteria
    • Ages from 17 to 120
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 4

Funding & Fees Guide for West Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact us to discuss your requirements.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

West Hill Care Home Reviews (81)

Total of 81, showing 21-40
9.8

West Hill Care Home has a Review Score of 9.8 (9.761) out of 10, based on 44 reviews in the last 2 years. Over all time West Hill Care Home has 81 reviews.

Overall Experience

  • 73
  • 5
  • 1
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Date Published

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Review from William D (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 92-year-old mother has been at West Hill for 15 months now, my sisters and I are very happy with her care, friendly and professional staff, and her en-suite accommodation and meals are top quality. We would recommend West Hill to anyone looking for the best care for their loved ones.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to leave your review. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been passed on to the team.


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Review from Timothy G (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my mother's move (3 weeks ago) I was given a comprehensive tour of the home and a chat with the owner. Within days the manager was assessing my mother's needs. Both were extremely supportive and highly professional. Since then I have continued to find the home to be extremely friendly from
the warm greeting I receive from receptionists upon arrival to the nursing staff and carers giving me positive updates on my mother's condition. I am also contacted by phone with any significant news.
Most importantly my mother is comfortable and safe in her large room and is well looked after by an incredibly dedicated team. The room is spotless as is the home. She had been comparatively challenging and reluctant to participate in life with others. However, since arriving she has been actively encouraged by the excellent staff to join in activities, visits to the patio and meal times.
I could not be happier with the care my mother receives and I am delighted that I chose West Hill!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your mum. I will personally ensure that all the team are aware of your comments and feedback. Kind regards.


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Review from Lesley C (Daughter of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was resident at West Hill Care Home for almost 18 months and I can honestly say we couldn’t have made a better choice.
More importantly than the excellent accommodation, facilities and activities provided, Mum could not have had better care. Every member of staff with whom we came into contact,
including management and those usually behind the scenes, was kind and caring, several giving way more than could reasonably be expected. We always felt confident that Mum was respected, she was safe and her needs were met. Mum referred to everybody there, residents and staff alike, as her second family.
We are extremely grateful for everything, including the enormous help and support given to me at an extremely difficult time leading up to and after her death.
I am very happy to recommend West Hill Care Home.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for these kind words. It was a pleasure to have your mum with us. I wish you all the best.


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Review from S G (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum joined the care home in January. It has been a difficult period of adjustment for her, due to her dementia and losing my father and brother recently. The regular staff have been very kind and gone out of their way to engage with her and encourage her to join in activities. Relatives came to visit
and the staff organised a lovely lunch of sandwiches and cakes, plus tea served in a proper teapot and bone china cups. The food and presentation was excellent. My only gripe is with the agency staff who can be cold and unsmiling. However, the regular staff are wonderful.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to give us your feedback, which we will share with the team. We do our utmost to minimise the use of agency, however, sometimes staff call in not feeling well or with personal issues. Where we have to, we do try and get regular agency staff. I am glad you are happy with the care we are providing as we do try and make everyone as happy as possible.


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Review from J M (Friend of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of visiting West Hill Care Home. It was very positive, despite being sobering as this was to visit the first of any of my friends who have had to move into a care home. Everyone was very friendly and helpful. The place inside is beautifully decorated and very clean. I didn’t
see the outdoor facilities but gather from another friend there is a small courtyard with seating.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Many thanks for taking the time to leave us a review. Your positive feedback will be shared with the staff team.


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Review from Donna R (Daughter-in-law of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff of West Hill Care Home for all the help and support that has been given to me in regard to a very difficult time of my father-in-law needing to be looked after for his health and safety. They have shown compassion empathy and understanding of the situation I am in.
They have provided me with information and help regarding his care I couldn’t have managed without them being there with total understanding. The home is beautifully designed, housekeeping is of a very high standard and the staff are always welcoming so many activities for the residents every day and the food is of high quality. I'm so happy I chose this home, I would recommend this home to anyone who is in a situation with their loved ones. Very professional and provide a safe and natural home for all the residents I can’t thank them enough.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for taking the time to write this wonderful review. It is so lovely to hear that your father-in-law is comfortable at West Hill Care Home. I will pass your kind words on to our staff as I'm sure they will be happy to read your review. Kind regards.


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Review from Paula L (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to West Hill Care Home in November 2023.
We went to have a look around before she went in and found a very modern, clean home with welcoming staff and this has stayed this way.
If you have any problems they do try to sort them out straight away
Having a parent having to leave their
home to go into care can be a worrying time but at West Hill, they make it as easy as they can.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to leave us a review, your positive comments are greatly received by all of us. Many thanks.


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Review from M C (Son of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming. They have made Mum's transition to the care home very easy.
They are always on hand to ask questions.
Parking is very easy.
They can have their hair and feet done.
Lots of activities every day.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It is a pleasure to be able to look after you mother.


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Review from Paul B (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really well looked after by all the staff at West Hill Care home. Being discharged from hospital Mum was frail from her illness and prolonged hospital stay, and with their help and assistance she has returned to good health along with growing confidence and now looking forward to returning
home with a support plan in place.
It was great for us to know all of Mum's medicine needs were managed and provided to her as prescribed, along with regular weekly Doctor's visit.
Mum has enjoyed making friends, as well as the activities that are laid out in the mornings and afternoons, especially looking forward to lunch times where she enjoys the good quality food along with her friends.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. We are pleased that Mum has made enough of a recovery to be able to go back to her own home. I know she made some great friends at the West Hill who will miss her, so it would be lovely to see her for lunch, fish and chips on Fridays was always a favourite.


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Review from S W (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother arrived at West Hill Care Home in mid-August for 4 weeks of respite care (pending either a move to be nearer me or conversion to permanent stay at West Hill, subject to Mum's happiness). When we visited everything seemed fine and we were promised the sort of personal care which we hoped to
find for Mum. The reality was very disappointing.
From the moment Mum arrived, care staff were on the back foot and seemed unready to settle Mum in. Mum was confused and after 4 hours had not yet been shown how to call for assistance from her room. Over the next few days, there were many safety and welfare concerns which were communicated to the management at the home and we did not feel were adequately addressed and so after a fortnight, we moved Mum to a new home.
The Care Home Manager changed during the fortnight of Mum's stay. It has taken 4 months to recover from the trauma of this experience and write a review. I hope that others have a more positive experience.

Reply from Artur Adamski, Home Manager at West Hill Care Home

We are obviously disappointed that you have had a negative experience. We always take all feedback very seriously.
In this case, it is often difficult to manage a family's expectations where the resident has the ability to make their own choices and decisions which we treat with respect and dignity.
The care home director personally discussed your concerns with you and your mother at the time and was disappointed that you had made the decision for your mother to be nearer your home in York, after only one week at the home, which is a very short time for any resident coming from home to be able to settle in a new environment.
We did follow up to ensure your mother was happy in her new home.


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Review from J P (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regretfully, I had to accept I was no longer able to manage my husband's dementia. At a distressing time, we were fortunate to be welcomed with understanding and compassion at West Hill Care Home. The staff are always pleasant friendly and welcoming. I feel relieved my husband has so much freedom as
his dementia allows. I would find it helpful and reassuring if the reception provision was manned at weekends (but I believe this is being looked into)

Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. We value feedback and we will have weekend cover on reception from from the end of November.


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Review from A S (Son of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at West Hill Care Home is very good. Dedicated service, good ratio of resident/staff members. Good location and lovely facilities. Everything is clean and modern. Would certainly recommend it.

Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team.


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Review from Sean D (Brother of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff: helpful and welcoming; offered us refreshments.
Building: spacious, well laid out and secure.
Cleanliness: very good.
General 'mood': very calm and good-natured; attentive staff helping residents as much as possible.

Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home

Thank you for your comments. Your feedback is very important to us and for families thinking about moving their loved ones to a care home.


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Review from B D (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention my relative has had. All the staff are very kind, caring and helpful and management are very hands-on and approachable. Everything is clean and well-maintained. Excellent range of entertainment and activities. Lovely, sheltered garden. Rooms are spacious and
well-furnished. The choice and standard of food is very good. No complaints from my dad!

Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. We are happy that your father has settled in well.


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Review from D H (Relative of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff from reception to cleaners who always go that extra mile to look after the residents. We couldn’t be happier with how our relatives have settled and the standard of care they receive. The dementia floor is always welcoming and the resident's needs are always catered for, West Hill
really is exceptional.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you - we really appreciate your kind comments. I will be sure to let our team know of your feedback.


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Review from S D (Mother of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How lucky we have been that our daughter has settled in West Hill Care Home Dartford. It is in a great place, after some of the horror stories we have heard, this residence is excellent.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your kind comments, which I will share with our team. It is our privilege to look after your relative, and we hope that she continues to be happy with us.


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Review from L O (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home in all aspects. Absolutely great care home. The staff are so nice and so helpful. The home is spotless and clean. Great selection of food. Great location, so close to the local train station and bus route.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your kind comments, which I will be sure to share with our team.


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Review from Lynda B (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about six months. She has dementia and is very well cared for. The staff are always friendly. There is always something organised for the residents and they seem to enjoy themselves. The home is very comfortable and very clean. My mother has 24hr care.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for taking the time to send us a review. I will share your feedback with our team.


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Review from S A (Son of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for nearly a year. She is pleased with the care she receives. The staff are very friendly and approachable. There are many activities on offer and my mother enjoys the bingo mornings. The meals on offer are of a high standard and variety. My mother is pleased with
her room and the facilities it offers. The staff are very informative in the event of any changes or accidents that happen. The one negative point that my mother has mentioned to me is that sometimes there appears to be a shortage of staff. Overall I am pleased with the level of care my mother is receiving at West Hill Care Home.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for taking the time to send us feedback about the service at West Hill Care Home. I am sorry that there appears to be a shortage of staff at times, as we endeavour to provide enhanced staffing levels across our service. I will pass on your comments to our team who are always happy to hear from relatives and friends.


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Review from Shirley M (Friend of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend recently became a resident of West Hill. At first, it was very scary as everything in her life had changed. After two weeks of care, patience and understanding from the staff she seems more settled and beginning to join in activities.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you so much for your wonderful feedback. It is a pleasure to look after your friend and to support her to settle into West Hill Care Home.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for West Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for West Hill Care Home is calculated as follows: ( (421 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 511 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hill Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Amabele Cheng

Job Title: Home Manager

Joined: 2025

Amabele is our Home Manager at West Hill Care Home.


She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.


Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.