Review from Stephen s (Brother of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

These people really go above and beyond to look after my sister, I cannot recommend them enough. The care is 5 star, the members of staff are friendly, they really care. My sister is well and truly looked after, I cannot say enough how much care my sister receives.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for taking the time to send us your feedback. It is wonderful to hear that you are happy with your sister's care and it is a pleasure to look after her. The team are always pleased to know about the views of family members and I will pass your comments on to them.

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Review from Jill H (Daughter-in-law of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience

My father-in-law was transferred from hospital in early March. We had been to visit the home and found the atmosphere very friendly, calm and caring. He is unfortunately not able to get out of bed so is cared for in his room. Being turned every 2 hours to relieve the pressure on his sores, which he

had on entering West Hill Care Home. The staff are excellent and always say hello when passing.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for taking the time to send us a review - the team sincerely appreciate all feedback we receive.

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Review from Kathryn S (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience

West Hill Care Home is a new purpose built care home with easy access with ample free parking.
It has a safe and secure signing in and out procedure. The reception and care team are always professional, courteous and welcoming which helps create a warm, friendly and caring atmosphere.
The rooms

are always clean and the meals look appetising.
I would recommend the home.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your kind comments and I am pleased that you feel a warm welcome when visiting. I will pass on your feedback to the teams.

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Review from Lynn B (Wife of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience

On looking around the home and talking with the manager about my husband and then when bringing my husband in for two weeks respite, staff seemed very friendly and the environment was clean and bright. A coffee morning was going on when we arrived which we were invited to participate in, which we did,

my husband seemed to enjoy his cup of tea and cake. I was informed about upcoming activities which were being held in the home and said which ones I felt my husband might enjoy. I left feeling that my husband was in safe hands while I went away and that his needs would be met.
Lunch seemed quite late at 1 pm and some were still finishing food at 2 pm.
My husband suffered skin damage after being in the home's care for five days, the severity of which was not communicated to friends who were visiting or to family, hence we're pushing for him to be sat out of bed as would be normal for him.
When taking him home, items of his clothing could not be located despite much searching by staff/home manager.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your feedback, and for meeting with us to discuss your experience at West Hill Care Home. We take all feedback very seriously, as we aim to provide an outstanding quality of care for our service users and to improve our service wherever possible. We do serve lunch at 1 pm, and for nursing residents, we take the time to individually serve so the meal period can be extended. Dining is a 1 to 1 service and our Well Being team often assist during meal periods, which we find also improves the social interaction and as a result meal periods can often take a little longer. Our experienced nurses did raise the issue of skin damage and hopefully, we have fully explained this to you during our discussion. I am sincerely sorry for your experience and management did take the time to meet with your friends during the stay and also when you came to collect your husband from his respite stay with us.

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Review from D B (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience

My mother spent her final year at this care home. All the staff made her final year comfortable and happy. They are attentive all tried to make my mum's stay happy. The home is clean modern and homely. I would personally like to thank all the staff from the receptionist, to the kitchen staff, to the

cleaners, the entertainment staff and all the care staff and the management team for allowing me to relax knowing she was being well looked after. Thanks

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your lovely review, which I will share with everyone in the West Hill team.

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Review from Christine B (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience

My mum stayed at West Hill Care Home after leaving hospital following a hip operation. She improved so much during her 3 week recovery there. The staff helped her to walk again and to get washed and dressed each day and she enjoyed sitting with the other residents.
Thank you to all at West Hill.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your feedback Christine, and I will let the team know your kind comments. It was a pleasure to look after your mum for her convalescence.

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Review from Gary T (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

We booked my Step Father in for a month's respite in Dec 2022 to give my mother a break and were very impressed by every aspect of the month's stay.
The tour of the facility and all the upfront information we received was excellent and gave us comfort that we were choosing the right respite home for

a patient sadly struggling with dementia.
He settled in very well into a very new and well-decorated dedicated bedroom and the common areas were also comfortable with new furniture and nice decor where the daily activities took place.
Food was great and the staff were very welcoming to visitors.
We would have no hesitation in recommending West Hill Care Home.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your comments Gary. It was our privilege to care for your stepfather and provide a respite break for your mother. I will share your kind feedback with the team.

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Review from Nancy B (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

After many tears our lovely dad came to live in this special care home in the summer of 2022, as a family we were very reluctant and scared, we didn't think he would settle and he would be very confused due to his severe dementia, we couldn't have been more wrong, he settled immediately, not only is

West Hill a home from home, its the staff that make this place outstanding. From the ladies who clean, the kitchen staff, that cooks such delicious food, the entertaining ladies (who have held my hand and stayed with me when I was having a moment) the ladies on reception that always greet me with a smile, the maintenance man that always stops to say hello, to the staff that take care of our dad daily, we now know that coming to West Hill was the best thing for dad, its a place like nothing I have seen before. I can't thank the staff enough for everything they do. Not only for dad but also for us, we are made to feel safe.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you so much for your positive comments, which will be shared with the whole team. It is a privilege to care for your Dad at West Hill.

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Review from Sharon L (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

Since coming into the care home my mother's every need has been met. Staff at all levels have been considerate and compassionate to both my mother and her family members.
My mother has seemed to be much happier in the care home than she was at home.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you so much for your positive comments, which will be shared with the whole team. It is always good to hear how happy our residents are.

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Review from Roger F (Son-in-law of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

Very clean and tidy. Staff very understanding and helpful to both their clients and their client's visitors.
Lovely to see so many different functions carried out games, bowling, karaoke, sing songs just to name a few.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your kind feedback, which we will share with the team.

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Review from Hilary P (Niece of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

My uncle originally came in for respite care after his mobility took a decline and he was struggling to live independently in Beckenham. We were extremely anxious about the entire process but once through the doors, we knew he was in the best hands and were overjoyed when he wanted to stay as a full-time

resident. The staff couldn't have been more accommodating, allowing him to do as much or as little as he wanted, he was assisted with washing when needed, had his hair cut and on his 90th birthday he had banners on his door, a card, present and a birthday cake at tea time. Little touches like this meant so much. Plus we were able to visit every day, with no time constraints so work was never an issue. Sadly his time was cut short in the home after his health declined and he never made it back again from hospital, something we as a family were devastated about. He was very happy in your care and we will always be eternally grateful to you for looking after him.

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you so much for your positive comments, which will be shared with the whole team.

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Review from Gina G (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

Mum is in this lovely, caring care home for respite with a view to a permanent stay. She has been there for nearly two weeks and has already made friends. The staff cannot do enough for Mum and they are caring, friendly and kind. It is like a home from home. The home itself has been furnished to a high-end,

modern finish, a bit like a hotel. I would definitely recommend this home for your loved one. Thanks everyone at West Hill Care Home!

Reply from Annette Peet, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. Since writing your comments, your mum has decided top make West Hill her new home and we are delighted that we can continue to look after her.

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Review from David A (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience

My father was only at West Hill care home for a few weeks before passing away. However during the time that he was there, he was treated with kindness and respect by all the staff. The facilities were first class, it was always spotlessly clean and we were always made to feel welcome whenever we visited.

Deciding on a care home is a very difficult decision for anyone to make, but I would not hesitate in recommending West Hill Care home.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Dear David, thank you so much for your positive comments which will be shared with the whole team. Our hearts and thoughts are with you and your family.

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Review from Christopher S (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

My dad was only at West Hill Care Home for a week before sadly passing away. I was very happy with the care he received. Everybody was extremely professional and respectful. I was always completely confident in the nursing team. The attention and advice I received from the management was always sincere,

concise and focused.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words and recognition of the team at West Hill Care Home. We are really sorry for your loss, and we hope we made your dad's time here as comfortable as possible.
It was a privilege to have him as part of our family. Your comments will be passed on to the team.

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Review from B J (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience

The care staff at this home are very professional and carry out a very friendly execution of their duties relating to my mother. My mother suffered a major stroke in July 2021 and relies on the nursing/care staff for all her needs. I can't praise them highly enough and offer them thanks from our family.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.

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Review from D S (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience

My dad was very well cared for during his time at West Hill Care Home, his stay was short but during that time the staff could not have been more obliging or hospitable. The facilities, food and social events are first-rate. I could not fault the care my dad received and would recommend this care home

wholeheartedly.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for these kind words. This has been passed on to the team. It is nice to hear back from families about their satisfaction and happiness with the care provided at West Hill Care Home.

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Review from Robert S (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience

My aged mother recently had a fractured hip, and as her mobility is quite impaired, she has required more or less constant attention. All the staff have been superb in attending to her needs. She is still “with it” and is extremely appreciative of the attention she is receiving.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your positive comments, which will be shared with the whole team. It is always good to hear how happy our families are.

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Review from Helen M (Respite Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My father who has Dementia came in to stay for two weeks to give my mother a well earned rest. We were extremely stressed initially about the whole experience but the manager came to visit and went through everything with us - he was very warm, friendly and efficient and put our minds instantly at ease.

During his stay, the staff were all extremely welcoming and friendly and you could see it's a happy place to work and run very efficiently. The whole place was immaculately clean, all my father's clothes were well laundered and he was clean tidy and happy when we picked him up. I would thoroughly recommend West Hill Care Home to anybody and it is most definitely somewhere we will look to in the future. Special mention to the staff member who clearly loves her job and working at West Hill, she kindly showed us round and saw how beautiful and stylish the place really is. The staff member on reception is also extremely friendly and helpful and the carer who looked after dad. Thank you West Hill Care Home!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for such wonderful comments. It's always a pleasure to read positive feedback and is a pleasure to relay back to the team members. Thank you once again.
Regards.

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Review from Mina P (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

A really caring, clean and well staffed environment for my dad. The staff are all very friendly and helpful in making the stay as comfortable and happy as possible. And family visiting anytime with no restrictions on times has really helped my dad settle.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to leave us a review. We are pleased to hear the team has helped to ensure your dad feels comfortable and settled at the home. Getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.

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Review from Kate H (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

My father went for respite at the home after falling and breaking his shoulder. He is 94-years-old and I felt very anxious and guilty about sending him there. I can honestly say there was no reason to feel like this. The care he received was excellent and he enjoyed his month's stay. I could visit at

any time and they had some lovely entertainment. When I next go on holiday, I will have no reservation about him going there again. He has even asked if he can go back there when I am on holiday. Lovely place, excellent facilities.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to review our home. I am so pleased to hear that your dad enjoyed the time he spent with us. I will pass on your lovely positive comments to the team.

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