Review from Gordon I (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

It was a massive change for my 92-year-old father to leave his home where he had lived for the past 49 years, and for the past 12 years looking after himself.
He took the decision to move into West Hill Residential Care Home at the beginning of March 2022 and since then, the level of care, friendliness

and professionalism the care team has extended to him, and to us, has been exemplary.
The care home itself is of a very high standard and absolutely nothing is too much trouble for the staff.
The 4 week respite trial period that is offered by the care home is a fantastic idea as it allowed my father to try it out first, knowing that he could leave if he didn't like it.
I would fully recommend West Hill Care Home to anyone reading this review and can assure you that the level of care is first class.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind review, the whole team prides itself on the quality of care they provide to those who live with us and their loved ones. It is always rewarding for the team to receive such positive feedback. Thank you again for taking the time to share your experience.

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Review from Amar D (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience

For mum to move into a care home was a huge decision, full of questions and doubts, both for her and for the family. I cannot express how well the situation was handled by the wonderful team at West Hill. Mum is settled beyond our expectations and she comments frequently on how happy, safe and special

she feels because of the care and attention she receives. Nothing could be more comforting for her family.
Mum moved in on November 11 (Armistice Day) and the welcome could not have been better orchestrated with the icing on the cake being the entertainer who regaled the residents' guests with songs from the 40s, 50s and 60s! The amazingly friendly atmosphere helped us all, and especially Mum, immediately appreciate how special this place is.
The staff at West Hill are truly wonderful, and I could not recommend this facility any higher. Thank you.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you very much for taking the time to leave us a review. We're extremely grateful for your praise of our service and so happy that your mother has settled so well. The staff and management are equally proud of receiving such glowing feedback.

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Review from J G (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

Mum came here for three weeks of respite care this year in late July and early August. After a few days, she actually asked to go back. Mum is very happy with her care and her new friends around her.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words and review. I shall pass your comments on to our staff.

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Review from J W (Grandson of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

Really helpful and caring staff. Residents praised them for what they do. The facilities look like they’ve been completed to a good standard and the attention given from the staff to the residents is fantastic.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your very kind words about West Hill Care Home. We are delighted to have your grandmother in our home. We shall share your lovely comments with all the team who are looking after her.

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Review from Harp D (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

West Hill has been amazing in taking care of my mother who needs extra daily care and assistance. She is well looked after and very happy. As great as the facilities are, it is the staff that really make the difference, I cannot recommend it highly enough. Thank you all so much!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your fantastic review of West Hill Care Home. It is a beautiful home, and we are so delighted that your mum has settled in so well with us. We shall ensure she stays happy and safe in our care. We shall share your wonderful words with the team who are looking after her.

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Review from Joshua V (Grandson of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

Very attentive and caring staff, making my Grandad feel right at ‘home’. Even as visitors you’re made to feel welcome, and we always get offered food and drink. Happy to recommend to anyone, thank you for making him feel comfortable.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your review. We are delighted with your feedback and will ensure these comments are passed on to the whole team. Thank you.

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Review from Barry J (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

Our mum was transferred from hospital to West Hill Care Home in September 2021 following a severe stroke.
As a family, we were initially apprehensive about her going into a care home but after our first visit, our fears were allayed.
All of the staff, no matter what their role, have shown genuine

compassion for both Mum and the family and treats Mum with the utmost respect and tenderness whilst maintaining her dignity as she is completely dependent for all her care and nursing needs.
The facilities are always immaculately presented and Mum's room and bedding are always spotless and Mum is kept in clean and appropriate clothing at all times.
We are always made very welcome and our interactions with all staff have been extremely positive.
We are kept informed of Mum's condition and couldn’t ask for a better environment for her to be cared for in.
Thank you to all, it makes a very difficult situation so much easier to deal with as a family.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Hi Barry, thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.

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Review from Brenda T (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

My husband has just spent a week of respite in this beautiful, well-run care home. His care was of the very best with friendly and efficient staff and food of the highest standard. My husband said he felt as if he was on holiday in a first-class hotel. My thanks to them all.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely words, Brenda. It was a pleasure to have your husband with us. I hope you will visit again!

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Review from John W (Friend of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience

My dear friend of over 70 years of friendship, after four months at home needing 24-hour care, came in for three weeks respite and decided it would be fair for her family if she, having been so impressed by her care, should return as a permanent resident. As a constant visitor, I am impressed with her

care and all that I see.

Reply from Artur Adamski, Home Manager at West Hill Care Home

John, thank you for taking the time to leave such a lovely review. Many thanks.

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Review from Leonard P (Son-in-law of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience

My mother-in-law came to West Hill Care Home from hospital for a CHC assessment. The care home management and staff ensured that her treatment was first class and she was treated with the utmost kindness and respect. During her stay, it was her 99th Birthday and the staff arranged a cake for her and

made it a special occasion for her and a wonderful memory for my wife and I. Sadly she passed away before a decision was made on her ongoing care, which was not the outcome we all wanted, but the knowledge that she was safe and well cared for in her final weeks is a comfort to all her family.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Please accept my sincerest condolences and I am glad we could make the last weeks comfortable for both her and your family. Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff. Many thanks.

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Review from Jonathan W (Son of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience

Lovely inside, everywhere. Very friendly and helpful staff. All of them welcomed my mum and us on her first day. Mum loves it, she says it's better than any hotel she has been to. All of that makes the rest of the family very happy. We are glad she is in good hands. Great place to stay and visit.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely words about West Hill Care Home. We really enjoy looking after your mother and we will continue to improve our service.

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Review from Joanne M (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience

My mum came to West Hill Care Home from hospital. She really didn’t want to go into a care home. But after being there a couple of days said she loved it there and didn’t want to go home. My mother also said how everyone is so friendly, kind and helpful and have made her feel so welcomed.

As her

daughter, I can also say how friendly and helpful all the staff are. It’s like Mum is staying in a 5* hotel.
I cannot fault anything!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to leave us a review, the staff and management are very appreciative of your praise.

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Review from Prit M (Daughter-in-law of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My mother and father in law came to the home in July for a short stay to try the home. They have loved the care and attention that they are receiving from the great team. Daily activities and the interaction with other residents has put a new spring in their step! The team at West Hill Care Home could

not do more for them and they have felt so welcome they have decided to stay on! We get to see them every day and loved the family barbecue day! It was nice to see them having such fun! The facilities are excellent, including jacuzzi baths it feels more like a luxury hotel. Thank you so much West Hill care home.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely review. It is great to see your family so happy and nice when family members decide to stay on at the home as it hopefully is a reflection of the great care that the team provide.

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Review from K G (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience

I have been rather impressed with the quality of respite care provided to my father at the lovely care home by the highly experienced carers. There is nothing that is too much for them and they're always happy to assist. The level of personal care provided to my father has been excellent - he seems

to be walking lots more, eating better, and generally looks healthier. The most important thing is that I know he is safe, happy and in great hands.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Dear Kashmir, Thank you for your lovely review. Many thanks.

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Review from Helen H (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

Mum seems to have been very happy here during her respite care while I was away on holiday. Staff are very helpful and seem to have a good rapport with Mum. The home is clean and tidy and well maintained.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to send a review for our home. We are so pleased that your mum is happy during her stay with us. I will pass on your comments to the staff team, who work very hard to keep everyone safe, happy and well.

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Review from Deborah H (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience

I have been extremely happy with the experience both me and my father has had so far with all the staff at West Hill Care home. The manager and his team of carers has made my father feel very comfortable and safe during his respite care here. I would recommend this home to family and friends looking

for a well kept, friendly and inviting facility to care for their loved ones. I am very impressed with the personal care and consideration given to my father.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to submit a review. We are glad that your dad has settled in well and is comfortable with us. Your positive comments are appreciated and we will feed this back to our staff team.

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Review from Gill R (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

Mum has recently moved into this lovely new home, the whole process was very smooth and efficient. All the care team and management have been amazing at helping her settle in and keeping her entertained. The facilities are excellent, including a salon and cinema. Rooms are a very good size and standard

with private bathroom, lovely terrace area to sit out side. very pleased that she will be getting the best possible care and this time of her life.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely review. We understand how difficult it is for families when a loved one moves into care. We are so pleased that your Mum has settled well and that she is happy.

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Review from Linda T (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

Mum came into Care home 14th June for a 4-week trial, she is very happy and has decided to stay. Staff are kind and very caring, they feel like friends. The care home is like a 5-star hotel with hairdressers and a beauty room, also a cinema room. We could not have found a better home for Mum. I visit

most days and I am always made very welcome and all staff are happy and chatty.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your lovely review. We are very pleased that your mum is happy and is going to stay with us. We will continue to provide a high standard of care that we would want for our loved ones.

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Review from Linda C (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

The staff in this beautifully decorated new care home are looking after my mother since she found it too difficult to cope with long periods on her own.
She seems very happy there, and the staff are friendly and very helpful.
The home has an attractive outdoor courtyard, which is lovely when the sun

is out.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to submit a review; we appreciate both your time and your positive comments. We will feedback your comments to our staff team, who will be pleased that you and your Mum are happy.

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Review from Dennis T (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

The care home is a lovely place to be. The staff are always bright, cheerful and caring. The food is lovely, tea and coffee are always on offer, the communal rooms are air-conditioned, which makes a pleasant environment. My mum is very happy here and is keen to stay past her trial period.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Many thanks, Dennis, for your feedback, which will be shared with the team. Thank you for taking the time to review; it is much appreciated.

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