Whiteford House

Forbes Drive, Ayr KA8 9FG
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8.0 5 Reviews
  • Whiteford House, Ayr
Located in picturesque Ayr, Whiteford House is just a short stroll from Prestwick town centre, Heathfield Industrial Park, and the scenic coastal beaches. It also benefits from excellent bus and train transport links, ensuring ease of access for all.

Whiteford House is a beautiful, modern care home designed with the comfort and well-being of its residents in mind. Purpose-built to accommodate up to 31 adults under 65, the home caters to individuals with complex health needs, including mental health conditions.

Each of the fully accessible en-suite bedrooms offers a secure and private space for residents. The home features spacious communal areas, including open-plan lounge, dining, and kitchen spaces on both floors, as well as multiple activity rooms, including a games room, sensory room, and a spacious garden.

Whiteford House employs a team of highly trained and compassionate staff who are dedicated to promoting independence and creating a sense of community among residents through custom goal setting and re-enablement. An Activities Worker coordinates engaging one-on-one and group activities, as well as community outings using Whiteford’s own minibus.

For any questions or assistance, please don't hesitate to get in touch.

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Care Provided by Whiteford House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Megan Borthwick (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (31)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Whiteford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whiteford House Reviews (5)

8.0

Whiteford House has a Review Score of 8.0 (8.037) out of 10, based on 5 reviews in the last 2 years. Over all time Whiteford House has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
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0

Review from W M (Friend of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care home and social services are not listening to the resident. She's not happy about living there, her mother lives 8 miles in Troon and her sister who's calling the shots lives 300 miles away. I know her mother only complained about her daughters care and welfare. I have been there myself visiting
the resident. I have been barred for no reason. I finished with the resident sister, I only phone her almost every other day to say hello and I am barred from phoning her so she in there all alone and the care home manager has no respect for her mother. I am veteran and the resident donated to a charity which gives veterans a chance to stay in a caravan in gatehouse of fleet so how can I leave my friend whom I know for 23 years. I was always good to the resident and only cheered her up. Shame on Whiteford, I shall fight on to get justice for her mother. Because of these emails she's been informed barred her for another 3 months so if her mum sees anything, she's been told you better not complain.

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Review from L K (Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here 6/7 months at first it was up and down but through time and consistency from manager and deputy have now settled, I have a great nurse and keyworker, I get to help in kitchen and stuff, staff are not always the same but they're caring, I have never felt safe for 27 years but now I am,
I know that the management and team would catch me and never let anything happen, some saved me already, forever grateful and glad I stay here.

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Review from F F (Sister-in-law of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous care home The place is very friendly. Beautiful interior and very skilled workers. Lots of activities and the service users are all thriving and very relaxed and it's a caring place. Staff all very friendly and great at keeping you informed of relative's care.

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Review from I R (Friend of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first visiting we knew we had found a place that was going to be so well suited to care for my friend's complex needs. Care staff and management have been amazing, showing true professionalism and dedication to residents. Nothing is too much trouble for them! They take time to speak with me when
Whiteford is now my friend's home and have warmly welcomed family and friends, taking on comments/suggestions made. Activities staff go out of their way to ensure she included and have taken her on outings to her favourite places. We are so happy that she is in Whiteford knowing she is comfortable, content and well cared for and loved by the whole staff team.

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Review from G H (Brother of Resident) assisted by family/friend published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whiteford House fully meets my sister's needs. She is comfortable and well cared for. Knowing this takes a huge pressure off her family and friends. Staff have been quick to respond to any queries we have had. Management team lead staff very efficiently and are well aware of everything that takes place
on the floor. Staff are obviously happy to work here.

Reply from Megan Borthwick, Home Manager at Whiteford House

Thank you very much for this lovely positive feedback. Your sister is a pleasure to care for and we love having her here at Whiteford House. I will pass all of this back to the team as they will be extremely pleased to hear it.


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Current Review Score: 8.0 (8.037)

Overview of Review Score

The Review Score of 8.0 (8.037) out of 10 for Whiteford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.017 for Whiteford House is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 59 Ratings = 4.017

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.02 Points relating to the number of positive Reviews for Whiteford House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Whiteford House

What types of Care is Whiteford House registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whiteford House provide?

Palliative Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whiteford House have?

There are 31 Single Rooms.

What are the Facilities & Services at Whiteford House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whiteford House to the centre of Ayr?

1.7 mile(s) as the crow flies, distance by road may be significantly further.