Whitstable House

Boorman Way, Whitstable CT5 3SE
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8.2 2 Reviews
  • Whitstable House, Whitstable
Whitstable House care home in Whitstable offers people care and compassion.

Trained staff provide support for complex care needs, including palliative or respite care.

Situated with views of the estuary, the care home provides varied social activities to suit residents' interests and delicious, healthy meals.

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Care Provided by Whitstable House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Geary (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (101)
    • Couples/Companion Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Whitstable House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,996
    • RESPITE Self-Funded Residential Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • Included Services:
    Private or shared fully furnished room (option to bring own furniture, subject to regulations).
    Full board with meals, snacks, and special dietary accommodations.
    Access to communal lounges, dining areas, bathrooms, and activity spaces.
    Participation in home-run activities and recreational facilities
    Assistance with personal care, including washing, bathing, medication, and daily support.
    24/7 staff assistance and a complete laundry service (excluding dry cleaning).
    Coordination with healthcare professionals such as GPs, social workers, and dentists (resident covers professional fees).
    Nursing care (if included in the Resident Agreement).


    Additional Costs:
    External transport and one-on-one staff assistance outside the home (hourly charge applies).
    Personal items (clothing, newspapers, toiletries, hairdressing, private phone, internet, or TV services).
    Medications, continence aids, and private healthcare (e.g., opticians, physiotherapy, dentistry).
    Assistance with purchasing personal items available upon request
  • (these prices are only a guideline, please contact Whitstable House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please visit on weekdays from 9am to 4pm.


  • Parking

  • Ample off-street parking is available, featuring designated spaces for disabled individuals and electric charging points."


Whitstable House Reviews (2)

8.2

Whitstable House has a Review Score of 8.2 (8.182) out of 10, based on 2 reviews in the last 2 years. Over all time Whitstable House has 2 reviews.

Overall Experience

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Review from John O (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Aunt recently moved into Whitstable House for some respite. From the first contact, I have found all those involved to be extremely friendly and welcoming and the care they have received has been excellent. The home is brand new and the facilities and environment are superb. I am very grateful
to everyone at Whitstable House for the care and attention they have shown my Mum and Aunt since their arrival.

Reply from Debbie Spackman, Liaison Manager at Whitstable House

It's heart warming to hear about the positive experience your Mum and Aunt had at Whitstable House. From your description, it's evident that they were welcomed with warmth and received exceptional care throughout their stay. Your gratitude towards the team at Whitstable House speaks volumes about the quality of care provided. It's wonderful to know that your Mum and Aunt are being well taken care of and receiving the attention they deserved. Thank you for sharing your positive experience! Regards Debbie - Key Worker


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Review from Angela S (Granddaughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care, attention and support my nan has had so far at Whitstable House, the staff are approachable attentive and friendly. Nan going into a care home wasn't the route we really wanted to take so it's been a hard transition for us all as a family, and yet again the staff at Whitstable
House have been amazing with not only Nan but us as a family too. The facilities are all of a really high standard and to put the cherry on the cake the views are amazing. We looked around many places but Whitstable House is by far the best design we could have made, nan is happy and smiling. Thank you Whistable House. The only reason I haven't given the activities 5 stars is because it's not all up and running yet due to only 1 resident but I'm sure the 5th star will be there soon.

Reply from Debbie Spackman, Liaison Manager at Whitstable House

It's truly heartening to hear about the exceptional care, attention, and support your nan is receiving at Whitstable House. Transitioning to a care home can indeed be challenging for the whole family, but it's reassuring to know that the staff have been approachable, attentive, and friendly, not only to your nan but also to your family. Your feedback on the activities is understandable, and it's encouraging to hear that you believe the fifth star will be warranted once everything is fully up and running. It's evident that your nan's happiness and well-being are of utmost importance, and it's wonderful to hear that she's happy and smiling at Whitstable House. Thank you for sharing your experience, and we're grateful for the opportunity to care for your nan. Regards Debbie - Key Worker


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Current Review Score: 8.2 (8.182)

Overview of Review Score

The Review Score of 8.2 (8.182) out of 10 for Whitstable House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Whitstable House is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.224 Points relating to the number of positive Reviews for Whitstable House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2. 2 Positive Reviews ÷ 20.2 = 0.099

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Steffi

Steffi Thomas

Job Title: New Resident Manager

Joined: 2024

Serve as the primary contact for residents, addressing concerns and resolving disputes.
Facilitate the move-in and move-out process, including unit inspections and deposit handling.


Frequently Asked Questions about Whitstable House

What types of Care is Whitstable House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitstable House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Whitstable House have?

There are 101 Single Rooms.

What are the Facilities & Services at Whitstable House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitstable House to the centre of Whitstable?

1.5 mile(s) as the crow flies, distance by road may be significantly further.