Whittle Hall

Littledale Road, Great Sankey, Warrington WA5 3DX
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9.2 48 Reviews
  • Whittle Hall, Warrington
Whittle Hall offers the feeling of home, warmth and care to residents needing general nursing or specialist dementia care. It does so in the context of surroundings which have the look and feel of a well-appointed five-star hotel.

It has 74 ensuite rooms and offers a wide range of activities and entertainment, as well as several lounges, a community library, hair and beauty salon and a beautiful garden area.

It was the first in the area to open a dementia plus suite which won 2 awards in May 2018 at the Design for Mental Health Awards and has been shortlisted for a further two awards at The National Care Home Awards at the end of June 2018.

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Care Provided by Whittle Hall

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgina Webb (Home Manager)
  • Admission Criteria
    • NHS, Local Authority & Private referrals
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Whittle Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,346 – £1,581
    • Self-Funded Nursing Dementia Care £1,346 – £1,581
    • RESPITE Self-Funded Residential Dementia Care £1,380 – £1,581
  • (these prices are only a guideline, please contact Whittle Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted at any time.


  • Parking

  • Free on site car parking


Whittle Hall Reviews (48)

Total of 48, showing 21-40
9.2

Whittle Hall has a Review Score of 9.2 (9.183) out of 10, based on 8 reviews in the last 2 years. Over all time Whittle Hall has 48 reviews.

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Review from Joanne S (Daughter of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted to the dementia plus unit at Whittle Hall due to the severeness and complexity of his ten year Alzheimer's battle. I do not have sufficient words to describe the unbelievable care my father received from the wonderful staff. Due to their professionalism and care, he was able
to live his final year in a happy, calm and dignified manner surrounded by staff who truly cared for him in the truest sense of the word. The difference this also made to our family is something we will never be able to thank them enough for.

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Review from Barbara B (Wife of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for a few weeks. The staff went out of their way to welcome him and help him to settle in. They are very professional, caring and kind. If we ask any questions, they provide us with the information we need, without hesitation. The home looks lovely but because of the virus,
we have not yet been able to go inside but hopefully, we will be able to do that very soon. I would have no hesitation in recommending this care home.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you for your all-round 5-star review and for having no hesitation in recommending Whittle Hall. We will pass this onto our staff who will be delighted that you have taken the time to review them, especially for acknowledging their professionalism and caring nature. We very much look forward to meeting you, when you are able to visit.


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Review from Paul R (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Whittle Hall for 2 years and 3 months. She settled into the home immediately and has always been very contented. The care she has received has always been first class and the facilities are akin to a 5-star hotel. The staff and management have been wonderful and displayed
incredible dedication during the pandemic. Highly recommended.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you for your lovely review.
The staff at Whittle Hall will be delighted as you have stated they work extremely hard and are dedicated to their job.
Thank you again.


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Review from Peter W (Son of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding nursing home. Wonderful, kind, caring, compassionate and professional staff. Immaculately maintained premises with facilities perfectly designed and equipped to accommodate the resident’s needs and provide the best possible care in the most appropriate manner in a warm, welcoming and
homely environment. From the very first telephone contact with the home, we received exemplary service going above and beyond our expectations in so many ways. My brother and I cannot thank the manager and all her colleagues enough for all their efforts in caring for our father and his complex needs. An exceptional home in every way. Our grateful thanks. Highly recommended.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you for your lovely review and for the wonderful comments regarding our staff and the way they care about our lovely residents. We pride ourselves on our beautiful home and want the people we care for to enjoy living in such a wonderful environment. Thank you again our staff will be delighted to read your wonderful comments.


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Review from Yvonne S (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the entire Whittle Hall team enough for the excellent care that they gave to my mum. The care manager is excellent, she looked after us from day one and ensured that all of my mum's complex needs were met. It was extremely comforting to know that Mum was in such capable and caring hands,
me and my family felt totally at ease in the knowledge that we had not only found the perfect home for Mum but were delighted and relieved that we had eventually found the perfect loving and happy environment for her. The entire team across all of the roles excelled every day. Everybody could not do enough for us as a family and for Mum. The commitment and compassion that the team had was solid it never wavered even in difficult circumstances. Their dedication was outstanding. The sheer delight in Mum's face spoke volumes. She loved spending time with all of the team and each one went out of their way to make her feel safe and cared for. It was lovely to watch how loved and cherished Mum was.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Our team would like to say that it was an absolute privilege to look after Mum and the family. Thank you for your kind words.


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Review from K O (Wife of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Whittle Hall has been excellent from the first moment my husband entered the care home. The regular updates by phone, video call, and social media have been a great help, especially during the lockdown. I am very pleased we chose Whittle Hall for my husband.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review.


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Review from B C (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a distressing time for all the family when Mum became so ill that she needed care which we could not provide. We visited a number of nursing homes looking for the right place for Mum and how lucky we were to come across Whittle Hall. Mum settled in well. The staff were very caring and supportive,
to all the family, not just Mum. Throughout Mum's 2 1/2 years stay at Whittle Hall, we were happy with all aspects of Mum's care. I would not hesitate to recommend Whittle Hall to anyone looking for excellent care for a member of their family. Thank you, Whittle Hall, for everything.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you so much for your lovely review. We will pass on your lovely comments to our staff.


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Review from N P (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown and the uncertainty around our relative's health, we as a family were kept updated every step of the way. When Dad had an assessment with the SALT team, we were sent a copy and also had a phone call. We received video calls weekly with Dad, 5 minutes means so much to us and hopefully
him too!

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you for your lovely comments. I am pleased you are happy with the care your Dad is receiving and you are receiving weekly video calls. Your lovely comments will be very much appreciated by all the staff at Whittle Hall.


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Review from S M (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Whittle Hall January 2018 - May 2020. Whittle was a very new care home, and after initial problems with staffing levels, the current manager turned it around. The staff are an absolute credit to the company. Nothing was too much trouble. Mum had the best care possible for the last
three years of her life. The care provided was excellent and also the support to us as a family. We will always be part of the Whittle Hall family. Staff who were a duty at end of life were exceptional.

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Review from Debbie M (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad is receiving at Whittle is amazing. We have had a few window visits with dad and he always looks immaculate and very happy. We can not put into words how much we admire the manager and all her staff for the care and attention to detail that they give.

Reply from Alison Porter, Head of Business & Customer Relations at Whittle Hall

Thank you Debbie for your lovely review. The staff work very hard and they appreciate it when they get lovely feedback. Thank you again.


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Review from Lesley T (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing nursing home which I would highly recommend. It is luxurious accommodation and you can be assured that your family member will be well looked after. The staff are caring, considerate and want the best for your relative. Mealtimes, activities and entertainment are fantastic. I would
recommend if you are looking for a care home in the Warrington area.

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Review from J H (Wife of Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff, nurses and care workers, especially in 'Orchard'. The nurses and carers engaged in light friendly conversation with my husband, as they tendered to his care, which relaxed him and put his mind at ease. They were always helpful and created a pleasant atmosphere. One nurse
went the extra mile and was exceedingly kind, even visiting my husband in the hospital before he passed away. I would also like to thank the care home manager. She was very professional, helpful, and kind, especially when I needed support. Despite having a lot to attend to, she always took the time to speak to me, which I greatly appreciated. Whenever I was unable to visit my husband, I knew he would be well looked after, which was very comforting. Overall, Whittle Hall had high standards of care of which I was impressed with.
Whittle Hall has a large, pleasant reception area where you can enjoy tea and coffee with your family and friends. It is extremely clean and excellently maintained. Having spent time in previous care homes there was a huge contrast in quality. I would highly recommend Whittle Hall.

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Review from Perry W (Husband of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say how myself and my son value and appreciate all of the hard work and the professionalism of all of the staff at Whittle Hall. Since my wife arrived, the level of care and attention they show is, without doubt, the best I could have wished for. The staff always
go that extra mile to ensure her care and well being, which is extremely satisfying, to the point that the smile on her face proves that she could not be in any better care anywhere else. Whittle Hall is a beautiful place that is maintained to a high standard of cleanliness, the meals are varied, always hot and taste very nice. We feel that my wife has now got an extended family around her all of the time and nothing is ever too much to ask for. I cannot praise Whittle Hall enough, helping us to cope with what was a very upsetting time. Myself and my son will always be extremely grateful.

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Review from Maureen B (Mother of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son was so well looked after and cared for and we could go home knowing he was in good care. He also liked and adjusted to being there. He was friendly with residents and staff alike.

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Review from Susan A (Niece of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all the staff at Whittle Hall, Warrington, especially "Sunshine" for all their care and support shown to my uncle who unfortunately passed away in April this year.


Also a huge thank you from me for your kindness throughout his 18 months spent with you.


I

really appreciate all that you did for both of us and all that you do for the residents in your care.

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Review from Suzanne S (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is, in my opinion, one of the best in the North West of England. My Father stayed here from January to March when he sadly passed away. My Father, in his advanced dementia state, was able to clearly tell me on many occasions how he felt safe and happy.
Having spent time in other nursing
homes over the North West, this home was by far the best.
A wonderfully clean and caring environment, the staff went above and beyond to care for the residents, tending to their every need. My Father was always clean and shaven, bathed regularly and well fed. The food was of restaurant quality and the home itself like a hotel.
The staff are led by a wonderful caring manager whose professional approach ensured me we had made the right decision.
I would highly, highly recommend this home to any family looking for first class care knowing their loved ones are treated with dignity and kindness.
Thank you to everyone that looked after my Father.

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Review from Robin G (Son-in-law of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Whittle Hall excellent, this is not a budget care home but a high-end care home.
The whole family could not find fault from the cleaning staff to management.
The residents are treated as hotel guests and the food OMG was amazing real home cooked quality.
Whittle Hall and London & Manchester
Health Care is a must to visit for your elderly parents also being minutes from the M60, it’s worth the travel to know your loved ones are treated with dignity and respect in a hotel quality environment.

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Review from E A (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and genuinely do care for the residents and the whole family. Nothing is too much trouble. Residents always clean and well dressed. Rooms and communal areas are clean, bright and welcoming. Same staff on unit helps with familiarity and settling in. Regular entertainment and
good activities program. Can ring the home anytime for update on loved one and reassurance.

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Review from Jeanette F (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After very bad care homes experiences I am so relieved to find Whittle Hall as I can now relax in the knowledge my dad's looked after.
The staff are wonderful, caring and always a smile.
They treat all residents with care and as if they were their relative.
So glad we found this hidden gem.

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Review from Stephen M (Brother of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly greeting on entering the home to visit a loved one. My sister was very settled and happy and fond of her accommodation. She was beautifully dressed and spotlessly clean.
The ambience throughout the premises was relaxed, homely, quietly organised. Security was discreet but very adequate.
Friendly atmosphere and communication between staff and residents. Left home feeling very reassured and happy to leave my sister in your care.

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Current Review Score: 9.2 (9.183)

Overview of Review Score

The Review Score of 9.2 (9.183) out of 10 for Whittle Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Whittle Hall is calculated as follows: ( (82 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.341 Points relating to the number of positive Reviews for Whittle Hall is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 8 Positive Reviews ÷ 14.8 = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

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Georgina Webb

Job Title: Home Manager

Joined: 2024

Georgina was a formerly Deputy Manager at another L&M Healthcare home before being recognised as a shining star and promoted to Home Manager at Whittle Hall.