Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 39 Reviews
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Willow Rose Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 73 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cristina Buie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Rose Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,309
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • Nursing fees quoted will require Funded Nursing Care to be added.
  • (these prices are only a guideline, please contact Willow Rose Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.


  • Parking

  • There is ample parking space including disabled car park spaces


Willow Rose Care Home Reviews (39)

Total of 39, showing 1-20
9.8

Willow Rose Care Home has a Review Score of 9.8 (9.806) out of 10, based on 15 reviews in the last 2 years. Over all time Willow Rose Care Home has 39 reviews.

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  • 38
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Review from S M (Daughter of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Staff are excellent, nothing is too much trouble.
Kept informed of any health issues.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for your 5 star review, this really does mean so much to all of us here at Willow Rose and I will be sure to feed back your lovely words to the whole of the team!


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Review from J E (Mother-in-law of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for a short time before her death, the staff were lovely and very caring.
The home it's self is like a 5 star hotel very clean and luxurious.
Mom was very comfortable in her short time at willow rose , I would recommend this care home to anyone.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you for your kind review. We are delighted that you felt Willow Rose was a better place for your mother. We will pass this onto our team.


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Review from M C (Partner of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care, my partner is well looked after, food is lovely always looks fresh & well maintained
Well done to all carer.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you for your positive review we will continue to provide the best care we can and to uphold the standards of the Macc Care Group.


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Review from Carole B (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very welcoming, Mom is happy and settled, the staff are very friendly and always eager to help, communication is very good and clear with the management team, who are also helpful and always happy to help. I find the entertainment and activities very good, and the nurses rounds with
feedback is also good.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

A huge thank you for your kind words. We will also share this with our team here at Willow Rose


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Review from Geoffrey F (Son-in-law of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough for what this care home has done for my father-in-law. The home and staff are, in my eyes, exceptional.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for your kind words Geoffrey, that really means so much to us here at Willow Rose. We are so pleased to hear your positive feedback.


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Review from Lisa N (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to put into words the exceptional care, support, patience and understanding I have been given by all the staff whilst my dad was in Willow Rose. An extra thank you goes to the amazing staff. I would not hesitate to recommend a loved one staying in this care home. Thank you to everyone
at Willow Rose.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for your kind words and 5-star review, this really does mean so much to us here at Willow Rose.


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Review from J P (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfactory. Lots of trouble at times with phone lines, keep cutting out, bad phone system. On occasions there have been no personal pads/pants in Mom's room, also no toilet paper on two occasions.

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Review from Lynn G (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and beautifully furnished. The staff are very good and professional. The food is excellent with a wide choice and visitors are made very welcome.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you very much for taking the time out give us this wonderful 5-star review. We will also share this with our team.


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Review from W T (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in this care home for 4 years with excellent care. My mom is always clean showered every day with clean clothes. Her room is always clean, food is second to none and cannot fault the care. The staff are always friendly and happy and friendly. I would recommend this care home highly I
know without a doubt my mom would not be here now without the excellent outstanding care she receives, can't thank you enough for the hard work of all the staff.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for these kind words and for trusting us to take care of your incredible mother here at Willow Rose.


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Review from John M (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident in Willow Rose on the 1st floor level until his sad passing. The staff at the home from the people at the reception to the cleaning staff, carers, and nurses were all top-rate and could not have done more to help my Father and us family members during his time in the home. My
Father's medical needs were complex but all the staff always treated him with dignity and respect and were always on hand to help with whatever was required. The best compliment that I can pay them is to say if ever I am in need of care in later life I would choose to stay there knowing I would have top-class care. Thank you all.

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Review from B P (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for a short time at Willow Rose but the care and commitment shown by the staff was outstanding. Nothing was too much trouble, and in the last few days he was there he was shown the dignity and respect that you hope and wish for. A big thank you to all the staff who cared for
him.

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Review from John B (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Rose is the absolute polar opposite of everything bad you may have read about care homes. The team on the Sadlers Suite provided superb care for the last two months of my mother's life. They were lovely, compassionate, friendly people, as was everyone my family and I had contact with, including
the manager and reception staff. It is a beautiful, modern, clean and bright environment with excellent facilities. If it was a hotel, I'd happily stay there myself! Highly recommended.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your kind words and we are happy that we were able to provide such good care to your dad. Thank you once again.


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Review from Marie A (Wife of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent 2 weeks of respite care at Willow Rose. He was quite happy there. The home is exceptional in cleanliness, decor etc. It was always warm and the atmosphere was friendly.
The daily menu always had a choice of food. The staff were very caring and friendly. Having medical staff
there at all times gave me a sense of security. There are activities provided plus a film theatre which my husband loved. He has Alzheimer's plus mobility issues. Thank you Willow Rose for my badly needed respite.

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Review from A B (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you on behalf of Willow Rose and myself, it is a pleasure and an honour to have such lovely feedback, we will continue to ensure we uphold the Macc Care Values.


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Review from Tina H (Daughter-in-law of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and
the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.

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Review from Rich W (Son of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.

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Review from Robin P (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have
sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions.
Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.

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Review from Vicky H (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely
attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your lovely comments, we are happy that you enjoyed the meal and also we will continue to ensure this continues.


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Review from G L (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and
enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your lovely comments we are happy to know that you are happy.


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Review from Simon B (Brother-in-law of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your kind words and lovely review I will ensure my team is aware of this compliment to our service at Willow Rose Care Home.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Willow Rose Care Home is calculated as follows: ( (156 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (6)

Cristina

Cristina Buie

Job Title: Home Manager

Joined: 2024

Hi, my name is Cristina and I am the Home Manager at Willow Rose Care Home.

I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.

I would love to meet with yourself or your loved one and show them around our wonderful home here at Willow Rose

... Read more
Clare

Clare Brooks

Job Title: Home Administrator

Joined: 2019

I have been here since our wonderful home opened back in 2019 and i enjoy meeting with residents and families to support them with any financial quires that they may have before their loved one moves into our home.

i look forward to meeting with you soon

... Read more
Tahreem

Tahreem Naz

Job Title: Receptionist

Joined: 2024

I am the Receptionist here at Willow Rose, i enjoy meeting with residents, relatives and visitors and ensuring they feel welcomed on their visits with us here at Willow Rose.

I love showing everyone around our beautiful home, its really nice to work with such an incredible little family.

... Read more
Darren

Darren Gray

Job Title: Head Of Activities

Joined: 2023

Hi my names Darren and i'm the head of activities here at Willow Rose.

Leanne

Leanne Hammond-Graham

Job Title: Maintenance Operative

Joined: 2024

Hi my names Leanne and i'm the maintenance operative here at Willow Rose.

Anne

Anne Marie

Job Title: Head Of Housekeeping

Joined: 2019

Hi my names Ann Marie and i am the head housekeeper here at Willow Rose.

Frequently Asked Questions about Willow Rose Care Home

What types of Care is Willow Rose Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Rose Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Willow Rose Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Willow Rose Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Rose Care Home to the centre of Willenhall?

0.7 mile(s) as the crow flies, distance by road may be significantly further.