Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 37 Reviews
  • Willow Rose Care Home, Willenhall
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.

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Care Provided by Willow Rose Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 73 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cristina Buie (Manager)
  • Admission Criteria
    • Ages 21+
  • Room Information
    • Single Rooms (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Rose Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,309
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • Nursing fees quoted will require Funded Nursing Care to be added.
  • (these prices are only a guideline, please contact Willow Rose Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.


  • Parking

  • There is ample parking space including disabled car park spaces


Willow Rose Care Home Reviews (37)

Total of 37, showing 21-37
9.8

Willow Rose Care Home has a Review Score of 9.8 (9.818) out of 10, based on 15 reviews in the last 2 years. Over all time Willow Rose Care Home has 37 reviews.

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Review from Mary W (Sister of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my experience at Willow Rose Care Home to be very consistent/good. I love all the staff at all levels. There have been occasions when sooner would have been better but the staff are generally busy taking care of other residents. Keep flying the flag, you are doing a great job!

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your lovely comments we appreciate your kind words


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Review from Robert B (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after our mom. Your kindness and care shown to Mom gave my sister and me great comfort and peace of mind. Thank you.

Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home

Thank you for taking the time to leave a review. We are so happy to receive your 5* rating and your wonderful comments.


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Review from Mary H (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and admiration for all the professionals at Willow Rose Care Home. The carers have been and continue to give 100% of their time to my 90-year-old mum. They treat her with such dignity and care, I know she is being so well looked after. They assist her with food/drinks and take
time out of their very busy day to talk to her. Since moving to Willow Rose Care Home from another location, my mum has become more lucid and enjoys the company of others. No longer do I leave my mum with me in tears about the non-care she was receiving in a formed nursing home. I can't praise the staff enough at Willow Rose Care Home.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your review. We will continue to work hard to ensure we continue to provide the care and support for your mum and also to the family.


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Review from Linda P (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in several care homes as an in-house trainer, I find Willow Rose one of the best. Care and kindness to service user really good. Staff pleasant, easy to book a visit. Really well run home.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

We endeavour to make every one feel welcome. Thank you for your review


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Review from Leslie S (Daughter-in-law of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in for a year and she was treated like one of the family. Her end of life care was extraordinarily kind. She was well looked after and the staff were so helpful to the family too.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

It was a pleasure caring for your Mother-in-law. Many thanks for your kind review.


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Review from S W (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and caring staff. Followed covid rules diligently from the beginning and still do. Bedrooms and facilities are excellent. The activities organised for the residents are varied and fun. My mother loves the musical afternoons. Provide celebrations for Birthdays, Valentine's Day, Easter,
etc. My highest recommendation is that if I need care, this is where I'd like to go.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you. We have and continue to work hard to ensure our residents have a fulfilled lifestyle.


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Review from Sue K (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and friendly, smiling happy staff with a warm welcome. One of the most traumatic moments of my life for myself and Dad to leave my Mom. The staff were very caring and kind from the manager to the reception staff, nurse and carers. We thank you all for what you do. I would not hesitate to recommend
this care home.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your kind words and I am so pleased your experience was so positive.


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Review from Lesley S (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Rose is an amazing care home. My mum and the family are so lucky she is a resident there. Not only is it a wonderful environment but the care given is second to none and the support given to Mum is excellent. She is treated with an understanding of her dignity and needs. She is cared for with
patience and gentleness. As a family we really appreciate the communication from the home about Mum, this has been so vital during the Covid pandemic. Mum has dementia and sight loss and during this time Willow Rose Care Home have made sure Mum is kept close to the family with her listening to our voices over the phone and voice messages we leave which are played back to her and explained. Mum's room is a beautiful haven. Care of detail runs through the whole ethos of Willow Rose. We cannot recommend it highly enough.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your comments. We pride ourselves on the detailed care we give to all our residents.


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Review from Derek R (Respite Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers. Excellent meals. Lovely rooms. Cannot find any faults. Enjoyed my stay.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your review. I am glad you enjoyed your time at Willow Rose and with your review, I hope other families will consider Willow Rose as a placement for anyone in need of short term or long term care.


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Review from Desmond B (Son of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a tough year with Covid-19 but without a shadow of a doubt my mum, in my eyes, would not be with us if it wasn't for this home. She actually looks younger. The only thing is no visiting but I understand it has to be done.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you so much for your review. This is a big help to families who are faced with the tough decision of finding 24-hour care placement and not being able to view the facilities themselves.


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Review from Julie B (Friend of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing caring staff work here. Blown away with the kindness of all staff. Immaculately clean. I cannot fault in any way. Massive thanks to all who work there. The facilities are amazing, the staff are so very kind.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you so much for your review. This is such a big help for families having to consider a care placement for the first time and reviews I hope will help the process.


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Review from Margaretta M (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, although only admitted for a few weeks, received a high level of care from all staff involved. His individual needs were assessed and plans were carried out and reassessed throughout his stay.
Staff were sensitive towards me when I asked to visit during the current Covid-19 situation. I
was treated with the utmost dignity throughout my visits. I found the environment calm, well organised and highly professional.

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Review from V L (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Rose Care Home in Willenhall is a professional, caring establishment. My father has been resident there since December 2019. All the staff are kind, considerate and exceptionally attentive to his particular needs. I would not hesitate to recommend this care provider to my colleagues/friends.
Well done the Willow Rose team at Willenhall, keep doing what you do! Thank you for your support.

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Review from Patricia H (Sister of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely just from the outside. Inside is beautiful. Everything is there for the residents' needs and more. I am happy my sister has got somewhere like this to be cared for. No need for any change overall.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your review. I am so pleased you are happy. I appreciate the anxiety of a loved one going in to care can cause. My door is always open if you ever need anything.


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Review from M F (Sister of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my sister, first time, I visited her room, beautiful, also very clean and modern. When I came into the care home I couldn't get over it all. Reception was very helpful. Never seen a care home as beautiful as this.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for sharing your experience of Willow Rose. The staff are always willing to help in any way they can, irrespective of their job role and my door is always open if you ever need me.


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Review from D F (Granddaughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Willow Rose six weeks ago from another care home. The home is of a high standard as its brand new, but the care offered meets the same high standard - 5-star, first-class care. Honestly, the best move I've ever made for my nan; who is 102 with dementia. Nurses and carers alike are
absolutely fantastic. Massive thanks to them all already - manager, loved her to bits!

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for this review. At Willow Rose we strive to ensure everyone is well cared for and happy.


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Review from Colin M (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my mom being at Willow Rose Care Home I am extremely pleased and happy with staff and facilities. Best choice by far, would recommend to anyone I know. Mom's needs are met. It is one big family. Thank you.

Reply from Navjot Hanspal, Executive asistant at Willow Rose Care Home

Thank you for your kind words, we always thrive to provide the best care for our residents.


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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Willow Rose Care Home is calculated as follows: ( (158 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (6)

Cristina

Cristina Buie

Job Title: Home Manager

Joined: 2024

Hi, my name is Cristina and I am the Home Manager at Willow Rose Care Home.


I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.


I would love to meet with yourself or your loved one and show them around our wonderful home here at Willow Rose


Clare

Clare Brooks

Job Title: Home Administrator

Joined: 2019

I have been here since our wonderful home opened back in 2019 and i enjoy meeting with residents and families to support them with any financial quires that they may have before their loved one moves into our home.


i look forward to meeting with you soon


Tahreem

Tahreem Naz

Job Title: Receptionist

Joined: 2024

I am the Receptionist here at Willow Rose, i enjoy meeting with residents, relatives and visitors and ensuring they feel welcomed on their visits with us here at Willow Rose.


I love showing everyone around our beautiful home, its really nice to work with such an incredible little family.


Darren

Darren Gray

Job Title: Head Of Activities

Joined: 2023

Hi my names Darren and i'm the head of activities here at Willow Rose.


Leanne

Leanne Hammond-Graham

Job Title: Maintenance Operative

Joined: 2024

Hi my names Leanne and i'm the maintenance operative here at Willow Rose.


Anne

Anne Marie

Job Title: Head Of Housekeeping

Joined: 2019

Hi my names Ann Marie and i am the head housekeeper here at Willow Rose.