Willow Tree Lodge

3 Wood Green, Newtownabbey BT37 0RJ
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9.1 3 Reviews
  • Willow Tree Lodge, Newtownabbey
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Care Provided by Willow Tree Lodge

  • Primary Care Categories
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Wood Green Healthcare
  • Person in charge
  • Sheree Quinn (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (18)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome and encouraged at all reasonable hours, as long as visitation does not disturb residents.


  • Parking

  • The home has excellent parking facilities and is easily accessible via all public transport options


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Willow Tree Lodge Reviews (3)

9.1

Willow Tree Lodge has a Review Score of 9.1 (9.083) out of 10, based on 3 reviews in the last 2 years. Over all time Willow Tree Lodge has 3 reviews.

Overall Experience

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Review from L D (Power of Attorney of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally happy with the resident's care, he is having a positive experience living here, staff are very informative, helpful, caring and friendly.
Lovely new building and surroundings, coffee shops etc, close by and Loughshore park.

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Review from M C (Son of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father was admitted to Willow Tree last year after a fall and could no longer stay at his own home. since his admittance, he now receives excellent care and all of his needs are met, I feel that Willow Tree offers the safe surrounding that my father now needs.

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Review from Jacqueline M (Sister of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Tree is a great care home. Staff and management are brilliant with the residents and are treated with care, respect and dignity always there if you need to chat. I would highly recommend them.

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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willow Tree Lodge is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.083 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 3 Positive Reviews ÷ 3.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Willow Tree Lodge

What types of Care is Willow Tree Lodge registered for?

Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Tree Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Tree Lodge have?

There are 18 Single Rooms.

What are the Facilities & Services at Willow Tree Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Tree Lodge to the centre of Newtownabbey?

3.1 mile(s) as the crow flies, distance by road may be significantly further.