Windsor Care Centre

Burlington Avenue, Slough SL1 2LD
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9.1 16 Reviews
  • Windsor Care Centre, Slough
Windsor Care Centre in Slough is registered to care for up to 72 people.

Staff are trained, caring, kind and compassionate.

Staff have good knowledge of people's care and support needs.

Residents are treated with dignity and respect by staff and their privacy is protected.

Residents' independence is promoted and their family and friends have free access to them with no restrictions.

Delicious, balanced meals are provided each day.

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Care Provided by Windsor Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sadiya Abdi (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Windsor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking


Windsor Care Centre Reviews (16)

9.1

Windsor Care Centre has a Review Score of 9.1 (9.059) out of 10, based on 9 reviews in the last 2 years. Over all time Windsor Care Centre has 16 reviews.

Overall Experience

  • 9
  • 5
  • 1
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  • 1

Date Published

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Review from Alec D (Brother-in-law of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well-organised and they run the home like a well-organised unit and they are very polite. They look after the residents with great care. Nothing is impossible for the staff. We visited the person we went to see and their names and photos are on their door. I worked in a care home before
I retired for about three years myself. But this unit at Windsor Care Centre in Slough to me is so much more advanced.

Reply from Sadiya Abdi, Manager at Windsor Care Centre

Thank you for your kind and encouraging review, your feedback is highly appreciated and shared with the staff


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Review from Diana D (Sister of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was well looked after by the staff. The food they were given was excellent. The staff were kind to us as well. The home was very clean and well looked after. The staff also asked us if we wanted tea or coffee, we thought this was lovely. The staff looked after the residents with a smile and
said take your time and we can get there. To me myself I think they have hearts made of kindness to other people. The home is Windsor Care Centre, in Slough.

Reply from Sadiya Abdi, Manager at Windsor Care Centre

Thank you for your kind words, our dedicated staff will be pleased to receive your kind feedback, it was an absolute pleasure to care for your brother.


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Review from J C (Friend of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (myself and 2 others) visited our friend who is a resident on the 3rd of August. For the second time, we were allowed to have lunch with him, which went very well and the food was very good. The staff were very helpful and pleasant. The rooms we were in were clean and attractive. The whole visit
was enjoyable. Thank you very much.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Dear J C thank you for your kind compliments, please accept our warm gratitude. We are glad you enjoyed your visit.


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Review from Barrie D (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Windsor Care Home has cared for my mother for 4 years and we have nothing but admiration for all the hard work the staff do and are very friendly.

Reply from Sadiya Abdi, manager at Windsor Care Centre

On behalf of the team at Windsor Care Centre, I wanted to take a moment to express our sincere gratitude for your feedback regarding the care and support that your mother received at Windsor Care Centre. It is our team's value to care for our residents with consistency, compassion and kindness


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Review from Neil L (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good, the care staff are caring and do a very good job providing care. The facilities are adequate and I feel that my mother receives very good care. Having had 5 years experience of the care home they are always looking to improve. Overall very satisfied with my mother's care.

Reply from Sadiya Abdi, manager at Windsor Care Centre

I wanted to take a moment to express my sincere gratitude for your feedback regarding the care and support that your mother has received at Windsor Care Centre. As a team, it is our main priority to create an environment where every resident feels valued, respected, and cared for.


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Review from P K (Brother of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister gets attended to well by the carers, the maintenance staff are great, shame it took so long to get her television sorted out eventually.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Thank you for your kind review, apologise for the delay in sorting out the television, moving forward, we will ensure that any concerns are promptly addressed.


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Review from Stephanie G (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the rooms are a little shabby, the care my mother-in-law experienced was excellent. The staff went out of their way to bring her shopping for things not stocked by the home. The concern and support that the family received when she passed away, at 99, were exceptional.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Thank you for your kind words, we as a team pride ourselves in delivering care with compassion and consistency. Our bedrooms are undergoing some re-decoration at present and your feedback is highly appreciated


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Review from Dharshi M (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Windsor Care Centre for approximately four years. She had always been happy there. She always felt loved, truly cared for and felt safe and secure in her home. The staff were wonderful and I am truly grateful for all they did for Mum. Thank you.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Thank you for your kind words, we as a team are dedicated to delivering person-centred care for all our residents.


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Review from M O (Regular Volunteer) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a volunteer at Windsor Care Centre for a short while in December, and was truly inspired by the dedicated staff and hard work I was surrounded by. The care they provide for residents and attentiveness to their needs cannot go unnoticed, and staff and management alike are continually working to
improve their services and respond to feedback. The caring environment was kind, bubbly, and friendly and you really notice the passion and love they have for their residents. I thoroughly enjoyed the time I was able to volunteer there.

Reply from Sadiya Abdi, Manager at Windsor Care Centre

Thank you, I am glad you enjoyed your time with us and thank you for your support.


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Review from Stephanie W (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We removed our mother from this care center the same day that she was discharged from the hospital and transported there, due to safety concerns and uncleanliness that we observed and reported. We did not feel that this care center would meet our mother's needs and that staying there would be detrimental
to her health and emotional needs. Our overall experience, including a brief interaction with the Care Manager, was extremely poor and unprofessional.

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Review from Paul B (Partner of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, daughter and friends all comment on the passion and care of all the staff. They are considerate, caring and understand the problems the residents have and learn to treat them accordingly. The only stronger love is family love and care but the staff are close behind. I cannot thank them enough
for how they treat my partner and from observation, other residents, as between myself and my daughter we visit six days out of seven and see how they treat all the residents. We cannot visit the care home at this difficult time with Covid-19 and the high risk that residents are at. This lack of contact is heartbreaking for both our daughter and myself but a member of the staff did a video call so I could see and speak to my partner who suffers from Alzheimer’s. What care and consideration is that. We are forever grateful for the way in which my partner is cared for and it feels more like a family. I have no problem with recommending this care home to anyone. Thank you all so much.

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Review from Thara R (Granddaughter of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Good care home. Could be more activities for family members though. There were no puzzle books I saw during my visit to this care home. Additionally, there should be a reading room for visitors to the care home as well.

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Review from L H (Husband of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are perfect and know their job. Cannot fault them. All staff well trained for the work they have to do.

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Review from L O (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in this care centre for 5 weeks after a fall at home for rehab. The staff were excellent in dealing with her needs, especially the Deputy Manager. They all were helpful and pleasant. Very professional and kind. Whilst the Centre is quite basic, all the essentials were there.

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Review from Leslie P (Husband of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that has been provided for my wife.
Staff are very friendly.

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Review from G P (Son of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a bright, modern care home in Slough. The staff here, especially the carers, are really lovely and take good care of my mother, taking time to address her needs. I believe that she is well looked after. Her room is quite small but is sufficient for her needs. The staff do lay on activities,
in the morning mostly, as well as having links with a local infant school, the children sometimes visit and play games with the residents.
I would like to see more variation in the things residents can do as stimulation though, e.g. use of the garden in nice weather, musical activities and a more imaginative use of the lounge that encourages conversation and less watching TV for example.

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Current Review Score: 9.1 (9.059)

Overview of Review Score

The Review Score of 9.1 (9.059) out of 10 for Windsor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Windsor Care Centre is calculated as follows: ( (65 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 103 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.525 Points relating to the number of positive Reviews for Windsor Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 9 Positive Reviews ÷ 14.4 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Windsor Care Centre

What types of Care is Windsor Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Care Centre provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Windsor Care Centre have?

There are 72 Single Rooms.

What are the Facilities & Services at Windsor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Care Centre to the centre of Slough?

0.7 mile(s) as the crow flies, distance by road may be significantly further.