Windsor Court Care Home

Lansdowne Crescent, Malvern WR14 2AW
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9.8 36 Reviews
  • Windsor Court Care Home, Malvern
Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .

Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.

With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon, Windsor Court creates a warm and welcoming home to ensure that everyone can enjoy life to the full.

The home is surrounded by beautifully landscaped gardens and features private patio areas to relax and enjoy the beautiful location.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding personalised nursing, residential and dementia care.

People living at Windsor Court can choose to relax and socialise in spacious modern facilities, enjoy delicious freshly cooked meals in one of the elegant restaurants and participate in any of the daily social activities and events on offer. Included in the 24-hour personalised care package is an on-site laundry service, meals and refreshments along with a full and varied programme of activities and events to maintain hobbies and interests, or even try new ones.

The team fully understand the value of choice and are proud to have created an environment that celebrates uniqueness and individuality and to exceed the expectations by offering exceptional care, lifestyle and wellbeing.

Show Windsor Court Care Home on the Map

Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Ferneyhough-Moss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Windsor Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,513
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,815
    • Self-Funded Nursing Dementia Care from £1,815

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028
    Visiting for Show rounds
    Visiting those living with at Windsor Court.


  • Parking

  • Windsor Court Care Home has ample off-street parking.


Windsor Court Care Home Reviews (36)

Total of 36, showing 1-20
9.8

Windsor Court Care Home has a Review Score of 9.8 (9.812) out of 10, based on 24 reviews in the last 2 years. Over all time Windsor Court Care Home has 36 reviews.

Overall Experience

  • 34
  • 1
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  • 1

Date Published

36
8
14
24
12

Review from Robert L (Respite Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again,
my thanks to everybody.

Reply from Anne Pink, Commercial Business Partner at Windsor Court Care Home

Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.


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Review from F F (Granddaughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who
loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great person-centred care, and we pride ourselves in going that extra mile. It has been lovely meeting you all and looking after your grandmother.


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Review from Julia E (Wife of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very
well looked after.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.


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Review from Jane J (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff
shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.


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Review from Susan W (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious,
nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.


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Review from J W (Son-in-law of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming and caring place, the staff could not have been more kind, and have offered us a great deal of their time. We are so pleased that the resident is here. The range of activities and the enthusiasm with which they are given is incredible.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with the facilities we provide.


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Review from Deidre M (Respite Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent only two weeks here I have found everything very satisfactory and would certainly return if needed. Regarding food and drink, as I have cancer of the mouth the chef has certainly done their best to accommodate me, for which I was very grateful.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you for your lovely comments. The Chef goes above and beyond to ensure our residents' meal preferences are met. We hope you come to visit us again soon.


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Review from Albert L (Husband of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had fantastic care from all staff. She could not have asked for better.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. It was a pleasure to look after your wife.


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Review from Nicholas G (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my mother for the first time since she moved to Windsor Court, I was very impressed with the facilities. Over the four days that I visited, it was a pleasure to meet many members of staff, all of whom were very caring of my mother and took the time to ensure that her needs were met
with a smile. The ladies at reception always greeted us with a smile, the activities were very engaging, and the chef served a delicious luncheon. The business manager was always there to answer questions. It was heartwarming to see my mother being so well cared for. Thank you

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Review from Ann C (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is
great, with a wide variety of enjoyable things to do.
The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well.
It is a great relief to know that my mum is being so well looked after.

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Review from A B (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We have moved our mother from Windsor Court to another care home for the following reasons:
1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role.
2. Low staff levels and reception left unattended on numerous occasions (usually when staff are
smoking).
3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.

Reply from Carys Miller, Digital Marketing Apprentice at Windsor Court Care Home

We're sorry that we couldn't resolve your complaint, we have put in place the actions we said we would take, I wish you and your mother all the best for the future.


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Review from Fiona P (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect
and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.

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Review from Luci H (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had absolutely outstanding care. Most important to us was the kindness shown to all the family whilst visiting and the seamless interaction with the excellent GP practice which came to the terminal care my father needed. The respect from every member of staff throughout all my father's care
was exemplary. Thank you from the bottom of our hearts. We were so pleased to have found such a beautiful place staffed by such beautiful people.

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Review from A L (Husband of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 31 months, except for Covid, I have visited the home and my wife almost every day. My welcome starting at reception is warm. The staff greet me politely and refer to me by name. They usually have a word with me about my wife's condition and her events. My wife and I have no complaints about her
treatment or her care. I have not on any occasion heard a raised voice from any member of staff and I can only praise their patience and diligence. The ethos of the home is excellent and I am very glad to have chosen it for my wife's Alzheimer's care. A huge thank you from us to our optometrist who visits several homes has twice favourably commented on his experience at Windsor Court.

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Review from J K (Daughter-in-law of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Dad has settled in nicely into his long-term care home. His needs are met as an individual with love, care and dignity. He feels secure and safe there and not at risk of falling over or not getting the care he now requires. Thank you Windsor Court. Truly grateful to you all for giving us
peace of mind.

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Review from T W (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to everyone at Windsor Court who made the last days for my father peaceful. You also made the experience for the family more bearable. All the staff were fantastic and could not do enough for my father or us as a family. Thank you.

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Review from A L (Son-in-law of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has become a recent resident and he tells me that the care, food and lovely sauce is second to none here. It is a real pleasure to be able to be here and so well-loved.

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Review from S W (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffered a server stroke at the end of August. He suffered an infection as a result of the stroke and then contracted COVID-19 while in the hospital. My father also had Parkinson's disease, which further complicated things. The consultants decided that any further intervention was futile,
and he was put on an end-of-life pathway and needed to be discharged to continue care. This was a very distressing and traumatic period for my father and mother, who are in their eighties.
We contacted Windsor Court, and the advice and assistance we received from the manager on obtaining the NHS funding and the choices that my father was entitled to receive was absolutely invaluable; within 24 hours, my father was transferred from the hospital to Windsor Court, where he immediately received the proper level of nursing care he required to finally make him comfortable. The nursing staff were very professional and caring and treated my father with dignity. The ethos at Windsor Court is holistic, and caring for the residents and their families was very evident from all of the staff we encountered at this fantastic home.

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Review from Margaret S (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant atmosphere to walk into. The staff are always helpful and courteous.
The home is always spotlessly clean due to the excellent housekeeping team.
There is a full programme of activities but often some are not suitable for people with impaired vision. Perhaps more could be done to address
this. My mother enjoys the musical entertainment.

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Review from A J (Respite Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most helpful and cheerful staff. Nothing has been too much trouble for them. Would thoroughly recommend Windsor Court Care Home to anyone.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Windsor Court Care Home is calculated as follows: ( (250 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 282 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Lisa

Lisa Ferneyhough-Moss

Job Title: Registered Home Manager

Joined: 2024

Hello, my name is Lisa and I am the Home Manager at Windsor Court.


I have worked in the health and social care industry for over 20 years, and have managed many services from Community mental health and learning disabilities, Elderly domically care, Elderly residential care and Dementia Care. I have spent the last eight years supporting the managers of 6 residential/nursing homes and day care facilities for a local charity in Gloucestershire. I am very passionate about the delivery of good quality personal centre care, dementia care and the safeguarding of vulnerable adults.


Pattsy

Pattsy White

Job Title: Head Housekeeper

Joined: 2021

My name is Pattsy White but I like to be called Pat. I am the head housekeeper at Windsor Court Care Home. I'm looking forward to leading the team and keeping a pristine home. I have qualifications in care and team leading. I love motocross, animals and family.


Neil

Neil Oliver

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Neil I have worked in maintenance for the past 6 years the first 3 years in hospitality and for the last 3 years in a care setting.
I enjoy working in care with my colleagues but also getting to know and looking after the people who live in the home.
I was born and have lived in Great Malvern all my life and ever since building work started at Windsor Court I have taken a great interest in its development and I am excited to have been chosen to work there in a job I love to do.


Frequently Asked Questions about Windsor Court Care Home

What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Windsor Court Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Windsor Court Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Malvern?

0.3 mile(s) as the crow flies, distance by road may be significantly further.