Windsor Court Care Home

Lansdowne Crescent, Malvern WR14 2AW
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9.8 36 Reviews
  • Windsor Court Care Home, Malvern
Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .

Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.

With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon, Windsor Court creates a warm and welcoming home to ensure that everyone can enjoy life to the full.

The home is surrounded by beautifully landscaped gardens and features private patio areas to relax and enjoy the beautiful location.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding personalised nursing, residential and dementia care.

People living at Windsor Court can choose to relax and socialise in spacious modern facilities, enjoy delicious freshly cooked meals in one of the elegant restaurants and participate in any of the daily social activities and events on offer. Included in the 24-hour personalised care package is an on-site laundry service, meals and refreshments along with a full and varied programme of activities and events to maintain hobbies and interests, or even try new ones.

The team fully understand the value of choice and are proud to have created an environment that celebrates uniqueness and individuality and to exceed the expectations by offering exceptional care, lifestyle and wellbeing.

Show Windsor Court Care Home on the Map

Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Ferneyhough-Moss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Windsor Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,513
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,815
    • Self-Funded Nursing Dementia Care from £1,815

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028
    Visiting for Show rounds
    Visiting those living with at Windsor Court.


  • Parking

  • Windsor Court Care Home has ample off-street parking.


Windsor Court Care Home Reviews (36)

Total of 36, showing 21-36
9.8

Windsor Court Care Home has a Review Score of 9.8 (9.812) out of 10, based on 24 reviews in the last 2 years. Over all time Windsor Court Care Home has 36 reviews.

Overall Experience

  • 34
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Review from S J (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not find a more luxurious, safe, welcoming home from home. The staff are truly incredible, the building, the facilities and the way in which each resident is treated and cared for, you honestly couldn't dream or ask for a better place. As a family member, the emotional side that looking for
homes etc brings along with worry and guilt is something no one wants to do every day, but Windsor Court and the team take that away and to be honest I wish we'd made the decision earlier.

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Review from Christopher W (Brother of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and support that the staff of Windsor Court gave to my sister during the last few weeks that she had with us. Although it was sadly a short stay, I will not forget how well she was looked after, and she particularly loved the daily visit of the owner's dog. Thank
you all so very much.

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Review from Alison D (Respite Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Windsor Court Care Home following a hip replacement, realising that I'd need extra help for the first week after the operation, and it was the best decision I could have made. The Windsor Court Management really put themselves out to accommodate me at very short notice, straight after my
discharge from hospital and were in contact with the hospital ward to ascertain my medical needs. It was so streamlined and professionally dealt with, and such a comfort to me knowing I didn't have to worry.
On my arrival, I was greeted with kindness and warmth (flowers and a welcome card) from all staff in general, and I can't sing their praises highly enough. A staff nurse also took me through my physio and walking up and down stairs, to ensure I could cope at home.
I really felt cared for and was delighted with the quality and ambience of the premises. My en-suite room was bright, clean and comfortable and meals were delicious. I thoroughly recommend Windsor Court.

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Review from Ros H (Wife of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was one of the first residents when Windsor Court opened. His care has been excellent, nothing is ever too much trouble. The rooms are stylishly furnished and the public areas are delightful spaces in which to spend time. All staff really engage with the residents, know them well and make
them feel special. I would recommend Windsor Court without hesitation.

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Review from C D (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to our mother from staff and management has been excellent. We looked at a lot of homes and Windsor Court Care Home significantly outshone them. The rooms and facilities are truly a home-from-home. It has made a difficult time a lot easier for the family after our mother's
stroke.

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Review from Stella B (Wife of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in well since he arrived on October 4th 2022. It was an enormous change for him. He really likes the staff, and they look after him and his extreme lack of abilities in a very caring, calm and understanding manner. He smiles when they enter his room. Windsor Court is more than
I could ever dream of in every way. They do everything they can to make his life as good as can be.

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Review from Beverly C (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Windsor Court for 8 months until she passed away.
All of the staff are kind, caring and extremely professional in every way and treated her with the utmost dignity.
The home is beautifully decorated to a very high standard, rooms are lovely, as is the bistro, residents
lounge and dining room.
Thank you to everyone who helped in looking after my mother.
I would highly recommend Windsor Court as an exceptional care home.

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Review from T T (Friend of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional team. Caring and ensuring dignity. Would highly recommend it! Very welcoming care environment from the minute we entered Windsor Court Care Home. The front desk reception is excellent. Thank you on behalf of the family.

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Review from Louise R (Granddaughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean, warm and friendly. Would recommend Windsor Court.

Reply from Ginny Peachey, Community Liaison Coordinator at Windsor Court Care Home

Thank you for taking the trouble to review us, and your kind words.


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Review from Catherine R (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very friendly and welcoming to the residents and their families. I have visited a few times and felt part of the Windsor Court family.

Reply from Ginny Peachey, Community Liaison Coordinator at Windsor Court Care Home

We thank you for taking the time to send a review for us. We are so pleased that you have felt welcome and thank you for your comments.


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Review from H B (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have had exceptional care from Windsor Court. My father arrived at the home having not had the best of care at a previous home, the care and treatment he received in his last few weeks were wonderful, nothing was too much bother and even with the current Covid conditions I was able
to be with him to the very end.
My mother had struggled with being in a care home but has settled well, she has made new friends and has even enjoyed some trips out in the minibus.
I have found the staff from management to cleaners to be helpful, cheerful and professional. I have recommended Windsor Court to many.

Reply from Ginny Peachey, Marketing at Windsor Court Care Home

Thank you so much for leaving a review for us, we will always do everything in our power to be helpful, cheerful and professional. We were sorry that your father was not with us for longer, he was a lovely man and it is a delight to have your mum with us, her sense of humour is amazing and often cheers us up.


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Review from E G (Daughter of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit my mother in this lovely care home. The place is beautifully appointed and kept immaculately clean. My mother's room is very pleasant and she has everything she could possibly need.
The staff are all professional and caring and also friendly and welcoming. They have Mum's
best interests at heart and that is very reassuring.

Reply from Ginny Peachey, Marketing at Windsor Court Care Home

Thank you so much for sending in this review for us and also for your very kind words. It is our privilege to care for your mum at Windsor Court.


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Review from Z S (Niece of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in 3 previous homes, the day my aunt moved into this home her face lit up. Yes, it is a stunning home but the team with their compassion, professionalism and heartfelt care is what makes it the special place it is. My experience has been that management and staff are always available when
needed, absolutely nothing is too much trouble. Sadly my aunt has recently passed away, but I cannot praise this exceptional team enough for their commitment and passion to care in all areas. To me too they became such a support and comfort. They are a family, a family I will never forget. Thank you all.

Reply from Ginny Peachey, Marketing at Windsor Court Care Home

Thank you for your very kind words, it has been our pleasure to care for your aunt and we have enjoyed getting to know you as well. Thank you for choosing Windsor Court and we are delighted that both you and your aunt feel that everything went so well during her time with us. You are most welcome to visit at any time and we look forward to seeing you again soon.


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Review from J P (Wife of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the Windsor Court Care Home, staff excellent, nothing too much trouble. New building in the centre of town.
Very pleased with all the care my husband is receiving, but nursing and general care. A very pleasant atmosphere generated by well-motivated staff.

Reply from Ginny Peachey, Marketing at Windsor Court Care Home

Thank you for taking the trouble to write a review for us and also for your very kind words.


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Review from R P (Wife of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I desperately needed a break from caring for my husband who has Lewy Bodies Dementia. I can't tell you how delighted I was to find Windsor Court in Malvern! My husband has just returned from two weeks respite care and is full of praise for all the staff. I'm amazed to see the timetable of activities
for the week - it's brilliant! I'm so happy that every day my husband's comments were glowing - he was truly happy there. Now daycare comes next with all the stimulation and company that he enjoyed so much.

Reply from Zoe Miller, Home Manager at Windsor Court Care Home

The team and I were delighted to read your review- thank you so much for taking the time to submit this. We loved looking after your husband and missed him when he went home, but look forward to seeing him weekly for daycare.


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Review from B B (Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have truly found the most wonderful residential care home where I hope to spend the rest of my days! The atmosphere is wonderful. The staff go out of their way to make you so welcome and to comply with all our wishes. There is always someone on hand if you need help or advice. I love to put everything
as excellent because that is what it is! I have yet to see anything I dislike or disapprove of.

Reply from Zoe Miller, Home Manager at Windsor Court Care Home

We have just seen the wonderful review that you have sent in for us. Thank you so much, your kind words mean so much to us and we are delighted that you have chosen Windsor Court and thank you for bearing with us until we opened in July.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Windsor Court Care Home is calculated as follows: ( (250 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 282 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Lisa

Lisa Ferneyhough-Moss

Job Title: Registered Home Manager

Joined: 2024

Hello, my name is Lisa and I am the Home Manager at Windsor Court.


I have worked in the health and social care industry for over 20 years, and have managed many services from Community mental health and learning disabilities, Elderly domically care, Elderly residential care and Dementia Care. I have spent the last eight years supporting the managers of 6 residential/nursing homes and day care facilities for a local charity in Gloucestershire. I am very passionate about the delivery of good quality personal centre care, dementia care and the safeguarding of vulnerable adults.


Pattsy

Pattsy White

Job Title: Head Housekeeper

Joined: 2021

My name is Pattsy White but I like to be called Pat. I am the head housekeeper at Windsor Court Care Home. I'm looking forward to leading the team and keeping a pristine home. I have qualifications in care and team leading. I love motocross, animals and family.


Neil

Neil Oliver

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Neil I have worked in maintenance for the past 6 years the first 3 years in hospitality and for the last 3 years in a care setting.
I enjoy working in care with my colleagues but also getting to know and looking after the people who live in the home.
I was born and have lived in Great Malvern all my life and ever since building work started at Windsor Court I have taken a great interest in its development and I am excited to have been chosen to work there in a job I love to do.