Wood Green Residential Care Home

Wood Green, Circular Road, Jordanstown, Newtownabbey BT37 0RJ
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9.8 68 Reviews
  • Wood Green Residential Care Home, Newtownabbey
Wood Green Residential Care Home is a care centre that offers person-centred care delivered by a committed and highly skilled team of carers.

The home provides care for people with residential needs living with dementia. The team also offers specialist dementia care, caring for those with more challenging behaviours and those who require more supervision that would potentially see someone refused placement in a normal dementia residential home. The ethos is one that respects individuality and supports residents to flourish in very homely surroundings.

The team at Wood Green appreciates that it is often difficult for anyone to make the choice to go into care and for families to have to choose a care home for their loved one.

Arrange a visit and experience what Wood Green can offer.

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Care Provided by Wood Green Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tara Watters (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Wood Green Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome and encouraged at all reasonable hours, as long as visitation does not disturb residents.


  • Parking

  • The home has excellent parking facilities and is easily accessible via all public transport options


Wood Green Residential Care Home Reviews (68)

Total of 68, showing 1-20
9.8

Wood Green Residential Care Home has a Review Score of 9.8 (9.795) out of 10, based on 20 reviews in the last 2 years. Over all time Wood Green Residential Care Home has 68 reviews.

Overall Experience

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Review from Linda M (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Day staff and reception are wonderful. Nothing is too much trouble. They are flexible, thoughtful and kind. The home is tirelessly decorated to connect residents with seasonal events: at present Chinese New Year. I appreciate that life is busy for managers but feel that at times issues are dismissed
as minor. Carers should be treated with respect when upset and should be offered support in a quiet room; not as recently happened to me in a corridor. Dementia is a very hard illness for families with which produces lots of fear. It is hard to see your loved one losing facilities. Otherwise this is a very good home where individuals are offered a caring environment when they can no longer manage in their own homes. I would recommend it to anyone needing help with dementia.

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Review from D R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in her first year as a resident of Wood Green. I can say no complaints about the staff and the level of care being given to Mum. All the staff have been excellent from the cleaners to the management and they are always assisting in any way they can. It is total peace of mind with the care Mum
is receiving at Wood Green.

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Review from H S (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently became a resident at Woodgreen. My first impressions were good and this hasn't charged during my mother's short stay. I find staff welcoming, friendly and supportive. All staff appear happy and part of a caring community. I am overwhelmed with the kindness and respect that is shown
to residents. This was a huge step for my mother but she is settling in nicely. Her anxiety levels are greatly reduced and this is down to the excellent care she receives on a daily basis from an amazing team. I am impressed with Woodgreen and would highly recommend this care home. Residents have their dignity, support when needed and always someone at hand. It's an amazing care home and I am delighted that my mother has been fortunate to have a permanent place in this amazing care home.

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Review from Janice L (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Wood Green for just over 2 years. In that time all the staff have given excellent care to my mum. The home is spotlessly clean and well-kept. There are always plenty of activities for residents and the staff ensure that every major event and season is celebrated. I understand
that it can be very challenging but staff members remain upbeat and happy.

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Review from Julie T (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wood Green has gone above and beyond our expectations of what a residential care home offers. My Mother-in-Law goes through times of being settled and happy to unsettled and wanting to go home and the staff have been just great with her. We can call to see how she is and you are always made to feel
welcome as I enjoy being part of her weeks at Wood Green. I can assure you, your family member will have the best care and be happy at Wood Green.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your very kind review. I will ensure to pass your review along to the staff. We are glad to hear that you feel that your mother-in-law is well cared for in Wood Green.


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Review from Jennie M (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into this care home in December 2024. It has been a great relief for us as a family to know she is getting fabulous 24-hour care. She has settled very well and staff have been great keeping me up to date with any changes in Mum's health etc. Very friendly welcoming staff who I have witnessed
being incredibly patient and kind with residents. Thank you.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your very kind review. The staff work hard to ensure that the residents are all well cared for and treated to their individual needs. I will be sure to pass your review along to the staff.


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Review from L H (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is in her sixth year as a resident of Wood Green. As a family we can honestly say that in all of these years we have never had to complain or highlight any issues about Mum's care and wellbeing. All the staff have been excellent from the cleaners to the management and Mum is very happy there.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your lovely review. I will be sure to pass your review on to the staff. We are so happy to hear you feel that Mum is very settled here in Wood Green.


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Review from Raymond C (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is being provided with an excellent level of care and is thriving in the loving and safe environment at Wood Green. I cannot speak too highly of the staff who all appear to genuinely care for and enjoy their work.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your very kind review, I will ensure that your review is passed along to the staff.


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Review from E R (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wood Green is a very pleasant care home. It's a very modern place, also very clean. My mother is content there, most of the time, she still wants to go home but this is part of the dementia. The staff are great, I could not ask for nicer people to look after my mother. I am always made very welcome
here when I visit my mother.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your very kind review. I will be sure to pass along your thanks to the staff.


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Review from E N (Sister of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wood Green are very friendly. My brother seems to be content here which is great. The garden out the back is a great addition for the residents, also the Dementia Cafe Forget Me Not where you can take your loved one and the proceeds help with the residents' comfort funds.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your very kind review. The residents love the gardens here and they really enjoy getting out into the fresh air, and loved ones have that assurance that the gardens are secure. The Dementia Cafe has been a great success and I thank you for your support.


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Review from Gail M (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always very well looked after. She participates in all activities and the food is really good. The home is very well presented and is always very clean and tidy, as are the bedrooms and communal areas. The staff are very friendly and are always willing to assist. I am very happy with Mum's care.
Well done to everyone.

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Review from E B (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere throughout the home. Staff are very kind and patient with residents and rooms are always fresh and clean.
Concerns are usually dealt with quickly though on occasions these concerns need to be followed up. It took several weeks for a urine sample from my mother to be sent successfully
to the laboratory. The problem, an administration change to lab forms, was eventually sorted and an explanation was given.
I have always found management to be very approachable and ready to deal with issues promptly.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your kind review. We appreciate all feedback we receive as it helps us to do things better.


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Review from R C (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wood Green has some excellent points, way above average in some categories but disappointing in others.
The good points are the staff are lovely, kind, respectful, helpful. The bad points are it's sometimes hard to get answers to questions, and things done.
Food is very poor in my opinion, often they
give Mum things she doesn't like and don't seem to offer alternatives, it should be more patient led. Laundry very often goes missing or is very harsh on clothes. There don't seem to be many activities organised daily. The place is always spotless. Also, staff change often and don't wear name badges.

Reply from Tara Watters, Home Manager at Wood Green Residential Care Home

Thank you for your review. I am sorry that your mum's personal menu is unsuitable, please link in with me or the chef to review the menu your sister requested. In relation to activities, I acknowledge that we had a staffing deficit in the activities department back in February when you submitted your review, that deficit has now been filled and there are daily posts on our FaceBook page to show relatives the activities that are being offered to your loved ones daily. If there is a specific activity/s that you feel your mum would prefer please speak with me.


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Review from A C (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, I am very happy with the care my husband is receiving. Staff are very pleasant. My husband is not too happy with some of his food, cold chips and watery soup.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your review. Our new chef is currently reviewing our menu's at present and you should see some changes soon. I will ensure that the chef is made aware of your current concerns.


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Review from L M (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about the staff. They are so friendly and helpful. Recently I have seen that there is no apparent activities for the residents. But all said and done, my mother is well looked after.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for submitting your review. We have had a recent change to our activities team and I would hope that you see some improvements very soon.


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Review from Rebecca R (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an awful month-long spell in hospital in April I thought mum wasn’t going to get back to Woodgreen due to hospital red tape and change in care needs. Only when I started looking at other homes (which were sub-par to say the least) did it make me truly appreciate how amazing Woodgreen is? Yes,
the home is modern, clean, lovely setting etc. However, it’s the staff that make it 10/10. I really can’t fault any of them. Always friendly and relaxed and mum is well cared for.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your review. I will be sure to pass on your review to the staff.


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Review from Karen F (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived early December 2022, it is a home from home. Excellent care and facilities. The staff are brilliant, caring and good fun with both residents an visitors.
No one wants their parents in the care environment but this home is the best by far. Well done to you all.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for your review. I will be sure to pass on your review to the staff.


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Review from S G (Cousin of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wood Green Care Home provides good quality care for my cousin who has dementia. The staff are caring, considerate and provide a kind, positive living environment, meeting my cousin's individual needs and managing her resistive behaviours. There are a wide variety of activities available for all the
residents like art, music, gardening and pool. My cousin enjoys sitting in the garden and the staff often accompany her for a walk. Wood Green is a bright, cheerful care home with large individual en-suite rooms. It is a clean, safe, caring home environment for my cousin to live in.

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Review from Peter W (Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, very clean and tidy. Always go that extra bit to help everyone. They truly look after residents and visitors to the highest standards possible. Would recommend Wood Green to everyone.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you so much for your review! We really appreciate your feedback and I will be sure to pass your glowing review over to the team!


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Review from Marie G (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is spotless at all times. The staff (one staff member on reception) are all very helpful. My mum loves all the staff. All staff keep my mum dressed well.
Mum was in another home two years ago, she fell twice a month. In Wood Green Home my mum has fallen once in two years.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Wood Green Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Wood Green Residential Care Home is calculated as follows: ( (198 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 234 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wood Green Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (4)

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Frequently Asked Questions about Wood Green Residential Care Home

What types of Care is Wood Green Residential Care Home registered for?

Older Person Care, Dementia, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wood Green Residential Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Wood Green Residential Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Wood Green Residential Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wood Green Residential Care Home to the centre of Newtownabbey?

3.1 mile(s) as the crow flies, distance by road may be significantly further.