Wood Green Residential Care Home

Wood Green, Circular Road, Jordanstown, Newtownabbey BT37 0RJ
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9.8 68 Reviews
  • Wood Green Residential Care Home, Newtownabbey
Wood Green Residential Care Home is a care centre that offers person-centred care delivered by a committed and highly skilled team of carers.

The home provides care for people with residential needs living with dementia. The team also offers specialist dementia care, caring for those with more challenging behaviours and those who require more supervision that would potentially see someone refused placement in a normal dementia residential home. The ethos is one that respects individuality and supports residents to flourish in very homely surroundings.

The team at Wood Green appreciates that it is often difficult for anyone to make the choice to go into care and for families to have to choose a care home for their loved one.

Arrange a visit and experience what Wood Green can offer.

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Care Provided by Wood Green Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tara Watters (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Wood Green Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome and encouraged at all reasonable hours, as long as visitation does not disturb residents.


  • Parking

  • The home has excellent parking facilities and is easily accessible via all public transport options


Wood Green Residential Care Home Reviews (68)

Total of 68, showing 21-40
9.8

Wood Green Residential Care Home has a Review Score of 9.8 (9.795) out of 10, based on 20 reviews in the last 2 years. Over all time Wood Green Residential Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from Shirley M (Wife of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived beginning December after being in another care home for two years. He settled in extremely well and quickly, staff are a brilliant bunch of genuinely caring people. Food is excellent and home cooked and activities are brilliant. My husband is much more content now and has a lovely
room looking out over the front garden where there is lots of activity of cars and people coming and going, also he loves seeing the squirrels and birds. Very good move and nearer home.

Reply from Tara Watters, Home Manager at Wood Green Residential Care Home

Thank you for your lovely review. I am so glad you are happy with the services we provide. I will ensure to pass your review on to the care staff.


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Review from Heather M (Niece of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was admitted to Wood Green in July 2016. She has been really well cared for by the staff, in lovely surroundings. As a family, we have been so happy with her care during the past six years.
Unfortunately, on the 28th of September 2022, I received a phone call and was told that the home would
no longer be able to keep my Auntie, who is now 96, as the Nursing section of the home is closing.
28 elderly, frail people with dementia are being evicted from their home and I am disgusted with management and the owner of Wood Green.
Giving us until 2nd December to relocate my 96-year-old Auntie is an immoral decision and the Owner should hang his head in shame.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your feedback, we are glad you have been happy with the level of care provided to your aunt. If you have further concerns or issues, please do not hesitate to contact one of the team. Extremely challenging trading conditions and sustained pressures on our industry over the past 18 months have left us with no option but to restructure Wood Greens' provision of care. This will ensure the long-term future of the business. We understand that this news is difficult for residents and families. It is our top priority to ensure we do all we can to minimise any disruption or distress this may cause. Our team is working closely with the Northern Trust and the RQIA to ensure residents find suitable alternative placements and are reassured throughout the transition.


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Review from Evelyn S (Wife of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Wood Green Care Home just ahead of the first lockdown. This was incredibly difficult but I was reassured by my phone calls to staff. Now, when I visit, I find my husband content, clean and comfortable. I sit in his room with an open door, so I overhear interactions between staff
and residents, and I have never heard a raised voice or crossword. I have also found staff are interested in my welfare. I feel that my husband could not be in a better place.

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Review from Kate H (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wood Green for a month now. From our first visit, the staff have been kind, caring, helpful and professional - nothing is too much trouble and they always make time for us. Watching staff with the residents is a joy - they really do care, almost like a family. Such a hard decision for
us but Wood Green Care Home has made it that bit easier - confidently knowing Mum is being very well cared for.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your very kind review. We are so glad that you feel at ease knowing your mum is well cared for. It is so good to know that you can see how caring our staff are.


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Review from K M (Son-in-law of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given is excellent and staff are always available if requested to help due to unforeseen accidents (bathroom etc). The staff make time to chat with the residents even though they are run off their feet. I believe that another one or two staff could be employed to relieve the pressure that the
present staff members cope with admirably. Cleaning could do with a little more attention to detail, it is adequate but could be better. Laundry is in need of a review as clothes get mixed up or go missing.

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Review from R B (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Wood Green Care Home from March 2020 to June 2022 when she sadly passed away. Throughout the entire time she was there she was so happy and received an exceptional level of care from all members of the Wood Green team. All members of the team are worthy of praise and thanks
including management, office staff, care staff, activities staff, cleaning staff, kitchen staff and laundry staff. My mum and our entire family were always treated very professionally and with the greatest of respect. When my mum entered her period of end-of-life care the staff were exemplary in how they looked after her and indeed us as a family. The Wood Green team became part of our extended family throughout the time my mum was there and I will forever be grateful to them for the love and care my mum experienced during her time in their care.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you very much for the very kind review. We very much miss your mum here and we miss you all visiting. The team try their best to ensure that all our residents are given the best care possible and it is so humbling to hear that you feel this way.


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Review from R O (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was like many other family carers, anxious about my dad moving into residential accommodation - especially during the global pandemic. From the outset, the staff have been excellent and I cannot fault the standard of care he receives. Staff are always on hand for any queries and willing to help.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your review. I am so happy to hear the staff have put you at ease during a difficult time. We are so happy to hear that staff are always at hand to answer your queries.


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Review from E M (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away in Wood Green just 6 days after her 96th Birthday, she had lived there a little over 2 years and although she had dementia, she loved it and, more importantly, they loved her. Nothing was too much trouble. When her heart started to fail they kept her where she was, they could
have moved her to another floor, but they kept her in her own surroundings and looking out at the garden. Even with covid restrictions, we were kept up to date with her end of life care and we could be with Mum whenever we wanted. They went above and beyond looking after her and making her comfortable and indeed looking after us as a family. Every single member of staff are a credit to Wood Green and I'm forever grateful my mother spent her last years somewhere so wonderful, kind and caring. I would give you 10 stars if I could. On spending nights by my mother's bedside, I appreciate how difficult your job is and how wonderful you all are.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you for your review. We all loved your mum and we are so comforted that we were able to make your mum and the family as comfortable as possible in the end stages of her life. Your mum has left a big hole here in Wood Green, and we miss her dearly. We miss her answering our phones for us. Thank you again for your wonderful review we very much appreciate it and I will ensure that it is passed along to the staff.


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Review from Cathy A (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very nice and very clean. The food looks good as well. The reception staff are very helpful and friendly. There is a nice, relaxed atmosphere in the home. There is much provided for the residents, which they enjoy very much; also a hairdresser and podiatrist attend the home, which is very
helpful.

Reply from Tara Watters, Home Manager Residential at Wood Green Residential Care Home

Thank you, Cathy, for the review; it is nice to know that our team work hard to make the home presentable. It is also good to hear our staff are helpful and friendly. We try our best to ensure our residents are engaged in activity as much as possible, and it is lovely to see that relatives see this when they visit.


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Review from Coleen L (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long-term resident of the Nursing Home. I recently travelled from Australia to visit her. The staff communicated well with me prior to my arrival as I had many questions regarding visiting my mother as the home was locked down due to Covid.
The activities team were very good at facilitating
Zoom meetings with my mother in the time before my arrival.
It was established that my brother and I could visit without restrictions as my mother was classified as 'end of life'.
I found all the staff to be very caring and friendly. There were a few things, such as her diet, that I felt needed changed and the staff were helpful in establishing a different diet. Other concerns were addressed and the alterations are still in place.
Overall, I am very happy with my mother's care. She always seems comfortable and well cared for.

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Review from Sharon F (Daughter of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Because of Covid we were unable to visit my dad. We have been visiting under restrictions recently. Last Sunday we visited my dad and were appalled at the state my dad’s nails were in. They were full of dirt and so long? We told the staff and then emailed Wood Green. We received an email 4/5 days later
to apologise and say that when we told the staff they initiated a shower and cut our dad’s nails! So it makes us wonder when we weren’t allowed to visit during Covid how his personal hygiene was? Totally unacceptable for our beautiful caring dad who was so clean.

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Review from Paul D (Son of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wood Green Care Home communicates well with the relatives of the residents and I have always found the staff approachable, patient and considerate in relation to my mother’s care. The efforts made by the staff of Woodgreen to stimulate the residents by varying the activities available to them is also
appreciated.
The premises are modern, bright and well maintained.

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Review from Bobby M (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our 95-year-old mum has been privileged to call Wood Green Care Home, her home for the last 3 years. Always caring and willing to go the extra mile to make life as good as possible for a lady suffering from dementia, the staff are wonderful.

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Review from Marilyn S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky that there was a place for my mum in Wood Green. The staff are wonderful and always ready to help with any queries or problems I have had. Mum has settled in amazingly well and is very contented. She joins in all the activities provided each day. I would wholeheartedly recommend Wood
Green care home.

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Review from William B (Husband of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful and the food is excellent. The rooms are very well kept and now they have built a summer house in the back garden for all residents which is lovely. Wood Green is a wonderful home. Many many thanks to all the staff for what they do for everyone.

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Review from Jennifer M (Granddaughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother (in-law) has been in Wood Green for a couple of years now and honestly, I think it was the best move she could have made. At 92 I believe it has given her more years to enjoy being looked after. Because that’s just what they do there. Covid has been difficult for everyone but when we
weren’t allowed to visit we knew she was being well cared for. If there was anything she needed that we couldn’t bring her the staff got it for her. Some would even go and have their breaks with her just to have a wee chat. It was difficult for her not to see any family for so long but she knew it was in her best interests and the staff couldn’t have been more understanding and patient. We honestly don’t think there could be a better place for her than Wood Green and I can say hand on heart that we would recommend it to anyone who is having to make the tough decision of moving a family member to residential care.

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Review from P C (Granddaughter of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who care for the residents with that personal touch! Such a lovely modern fresh place to go visit nanny! Staff are always checking in and treat my nanny like one of their own family. Definitely recommend.

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Review from Ella C (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very comfortable in her room which is perfect for her as it has an ensuite facility. The staff at every level are friendly and attentive and will often go ‘the extra mile’ when she makes unexpected requests. During the pandemic, every effort was made to keep all staff and residents as safe as
possible and it is good that we can take a test each week, and if negative, can book a visit. I would have no hesitation in recommending Wood Green to anyone who needed to use such a facility. Mum also enjoys many of the entertainment days.

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Review from Karen D (Granddaughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Wood Green Care Home for the care and support they have shown my Nanny during these difficult circumstances. My family and I really appreciate everything you have done. Many thanks.

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Review from Mary G (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend Wood Green care home for how they have conducted care, during the very difficult circumstances of the pandemic. Despite the many 'curve balls' of uncertainty and fear and it was extremely difficult with the restrictions to visiting, the staff have put their 'duty of care' to
the residents above everything. I believe they have consistently delivered excellent care and gone above and beyond that call of duty, to keep everyone safe. On behalf of my family, I want to thank everyone from management, nursing teams, administration, catering, cleaners and the activities team for their amazing dedication and care.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Wood Green Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Wood Green Residential Care Home is calculated as follows: ( (198 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 234 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wood Green Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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