Wood Green Residential Care Home

Wood Green, Circular Road, Jordanstown, Newtownabbey BT37 0RJ
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Top 20 carehome certificate
9.8 68 Reviews
  • Wood Green Residential Care Home, Newtownabbey
Wood Green Residential Care Home is a care centre that offers person-centred care delivered by a committed and highly skilled team of carers.

The home provides care for people with residential needs living with dementia. The team also offers specialist dementia care, caring for those with more challenging behaviours and those who require more supervision that would potentially see someone refused placement in a normal dementia residential home. The ethos is one that respects individuality and supports residents to flourish in very homely surroundings.

The team at Wood Green appreciates that it is often difficult for anyone to make the choice to go into care and for families to have to choose a care home for their loved one.

Arrange a visit and experience what Wood Green can offer.

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Care Provided by Wood Green Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tara Watters (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Wood Green Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome and encouraged at all reasonable hours, as long as visitation does not disturb residents.


  • Parking

  • The home has excellent parking facilities and is easily accessible via all public transport options


Wood Green Residential Care Home Reviews (68)

Total of 68, showing 41-60
9.8

Wood Green Residential Care Home has a Review Score of 9.8 (9.795) out of 10, based on 20 reviews in the last 2 years. Over all time Wood Green Residential Care Home has 68 reviews.

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Review from Paul M (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facilities and a caring and helpful staff. With Covid restrictions, we haven't been able to visit Mum but our requests for video calls are always met promptly. I think it would be better to have more detailed management communications on future plans and procedures for the care home, especially
in these times when our own experiences and information regarding the home, are so limited.

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Review from Carol K (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in Wood Green Care Home, a beautifully kept and well-maintained home where she receives an excellent standard of care. The staff are dedicated, understanding and compassionate, treating my mother with dignity and as an individual. Her likes and dislikes are well known among the
staff and catered for. During this very stressful Covid19 year, when I was unable to visit my mother, I had the comfort of knowing that she was being well looked after. The staff kept me up to date by phone and arranged video calls and zoom calls with me to my mother. They also worked hard at keeping up morale among the residents the staff turning into hairdressers and manicurists (very successfully may I say). I will never be able to thank everyone at Wood Green enough for everything they do, especially during this scary and stressful year when at times they were exhausted, they continued to give the best care to the residents. They have much to be proud of.

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Review from Cynthia C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, patient, obliging and caring staff which is most important to me, as a relative. Mum remarks about how good the carers are to her and tells me she is very well fed. Working under very difficult conditions due to the covid restrictions, the staff always maintain a pleasant and helpful manner
and reassure Mum when she is needing it.

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Review from Janice C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived in Wood Green for 2 and a half years now and I genuinely couldn't recommend this care home highly enough. As a family, we could never thank the staff enough for all that they have done to care for Dad. During these really worrying times of lockdown, I get regular updates about how he
is doing and this is so reassuring for us. The staff have, in my experience, gone over and above the call of duty in many ways and on many occasions!

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Review from Joanne S (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, staff are very compassionate and have excellent standards of care. They take the time to really get to know both the residents and their family, and Mum loves the staff and the home. I’m content going to work knowing Mum is getting the best care possible and is safe and well cared
for.

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Review from Jennifer G (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would really like to say thank you to Wood Green Care Home for the fantastic care they give my mum. They do a fantastic job, especially at this very stressing time. Staff are friendly and welcoming. Always reassuring us when we can't see mum, and the care home is always spotless and hygienic. Many
thanks to all staff.

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Review from Ann G (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Wood Green Care Home. It has beautiful rooms and lovely gardens. The staff always go above and beyond for my dad; the staff are a credit to the home, they have shown true professionalism through these difficult times. I would like to take this opportunity to thank them for everything
they have done for Dad and all the residents at Wood Green.

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Review from Shannon M (Granddaughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Wood Green for everything they have done. I and my family appreciate everything you have all done. You have been amazing from the beginning to the end for my granny. Thanks again.

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Review from M M (Husband of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Wood Green Nursing Home from August 2019 to February 2020. I consider he has well looked after. The staff was considerate and kind. Accommodation excellent and food I consider good quality. I would be prepared to recommend your company.

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Review from A R (Grandson of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my granny and she is happy.

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Review from M B (Grandson of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been in Wood Green for over a year now and is very settled. There is plenty of entertainment and she loves the singers coming in so she can get up to dance. The staff are friendly, helpful and nothing is too much trouble. The home is modern and always kept clean. Smells fresh. The food
looks great. Home from home environment. I’m happy knowing my granny is happy there and well looked after.

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Review from Tony F (Friend of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a friend of a resident and find the care to my friend excellent. My friend always looks well and is well taken care of in the home. Staff are friendly and polite and provide good care to all residents.

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Review from Jonathan S (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that this care home provides a first-class service, and is a home from home environment with great surroundings around it. My father has settled in really well and gets on with all of the care staff really well.
Since my dad has moved to this home, I have seen a big improvement in my father
as he is now more involved in social activities in the home and outside of the home.
There are regular events on in the home; such as entertainers and various denomination services provided in the home for those that wish to attend.
The home is very modern, and the staff are more than helpful.

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Review from E C (Brother of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is lovely, the staff are very helpful and pleasant nothing seems to be too much trouble for the staff. The home itself is well presented and no unpleasant smells. They provide a good mixture of things for there clients to do and encourage parties to join in. The place and his room are kept
very clean. The health of my brother is well looked after and he is very happy with the service provided. At times during the night if he is awake staff will go above and beyond by providing him with tea and toast.

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Review from Lee D (Great-grandson of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has settled well over the last year in Wood Green, the staff are very caring and understand when dealing with any aspect of care that she needs. The cleanliness of the room and the building, in general, is a good standard compared to other care homes. Activities that are laid on are good and
my nanny would take part when the church comes in. Overall from coming into Wood Green, it has been a massive lift for my nanny and all of us as we know she is safe and taken great care of. I would happily recommend to anybody looking a place for their relative.

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Review from Kathleen (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wood Green for a year. She has settled in thanks to the patience and care from attentive staff. We are extremely happy with the care mum receives. Nothing seems to be too much trouble for the friendly staff. Her room is very comfortable and clean and having her bathroom is a plus. There
are plenty of activities for the residents, always plenty to do. I cannot praise the staff highly enough. Hard-working, caring, and go out of their way to meet her needs. I would highly recommend Wood Green Care Home.

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Review from S B (Relative of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's granny lives at Wood Green and staff have been very caring and supportive while she has lived there. Recently she wanted to move rooms and this was no trouble to the staff and management. She enjoys the entertainment and she recently went out with the activity team on a trip to the town
hall to a tea dance which she really enjoyed. Thumbs up to all the staff, their job is not easy but nothing is ever a problem.

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Review from M M (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, my daughter is well settled and quite happy.

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Review from S L (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a new expereince for our family having to hand over the care of our mother into the hands of a "nursing home". Mum being a new resident, is settling in slowly. The staff are very approachable and caring towards mum. We, as a family, believe communication is very important in the role of caring
for mum and as a family, we only want the best care for mum.

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Review from A M (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing in Wood Green Care Home for a year. She settled in very well due to the patience and care of the wonderful staff. There are plenty of activities provided for the residents, which they love. Everyone is made to feel welcome and both the residents and visitors feel at home.
I cannot praise the staff highly enough, they are extremely hardworking, caring, fun loving, enthusiastic and sympathetic to everyone's needs. I would highly recommend Wood Green to all who consider this care home.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Wood Green Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Wood Green Residential Care Home is calculated as follows: ( (198 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 234 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wood Green Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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