for all fee enquiries, please contact the home directly
Protected meal times within the home.
There is parking available to the front and rear of the building.
Wood Hill Lodge has a Review Score of 8.3 (8.306) out of 10, based on 4 reviews in the last 2 years. Over all time Wood Hill Lodge has 7 reviews.
Review from P B (Daughter of Resident) published on 10 April 2025
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Review from S B (Son-in-law of Resident) published on 10 April 2025
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Review from Andrew T (Son of Resident) published on 2 September 2024
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Reply from Sue Houldey, Operations Director at Wood Hill Lodge
Thank you for taking the time to send in a review. We have ben working hard to improve the home for the benefits of our residents, and are pleased with the sustained high standards of care.
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Review from Kate T (Daughter of Resident) published on 25 September 2023
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Reply from Angela Cupitt, Sales and Marketing at Wood Hill Lodge
Thank you for taking the time to review our Woodhill Home. We always endeavour to deliver the highest level of care.
Staff work diligently and we are glad you feel there is effective communication, quality care, and that your father is looked after. Our residents and their family is our number one priority.
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Review from Pete S (Stepson of Resident) published on 22 June 2022
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Review from John D (Son of Resident) published on 15 April 2021
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Lodge
Thank you very much for your kind feedback. We will be sure to share your comments with our team.
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Review from Linda M (Mother of Resident) published on 5 May 2020
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Lodge
Thank you very much for your very kind words. We will be sure to share with our team!
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The Review Score of 8.3 (8.306) out of 10 for Wood Hill Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.729 for Wood Hill Lodge is calculated as follows: ( (39 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.577 Points relating to the number of positive Reviews for Wood Hill Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 4 Positive Reviews ÷ 19.8 = 0.202
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Dec 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Registered Manager
Bose is the manager at Woodhill Lodge. She has worked in the care industry for over 10 years. She has a passion for providing high-quality care and ensuring this is delivered with kindness and compassion. Bose is very proud of her team and is central to the smooth and efficient running of the home.
" I really enjoy working at Woodhill Lodge. I am proud of the staff and the work they are doing with the residents. We are person-centred here at Woodhill Lodge and strive every day to ensure quality care is delivered with compassion "
Job Title: Healthcare assistant
Rhianna is our helathcare assistant. She looks after every aspect of our residents day to day-to-day lives.
Job Title: Activities Coordinator
Michelle is our activities coordinator. She is bright and upbeat and strives every day to bring something new to Woodhill Lodge. Michelle believes in person-centred and one-to-one activities.