Those care needs
Visitors are welcome at any time.
Ample parking available on site.
Woodland Manor Care Home has a Review Score of 9.8 (9.763) out of 10, based on 39 reviews in the last 2 years. Over all time Woodland Manor Care Home has 119 reviews.
Review from Robert T (Resident) published on 2 March 2017
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Review from Suzanne (Daughter of Resident) published on 11 November 2016
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Review from P M (Son of Resident) published on 1 September 2016
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Review from Helen W (Daughter of Resident) published on 18 August 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for sharing your experience of Woodland Manor Helen. I will pass on your feedback to the team. Best wishes, Annie
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Review from Elaine G (Friend of Resident) published on 28 June 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for such a heartfelt review of our home. Your kind comments will be shared with the team and are very much appreciated by all of us here at Woodland Manor. Sincerely, Annie.
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Review from Mary J (Resident) assisted by family/friend published on 27 June 2016
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Review from Rodney S (Resident) published on 27 June 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for your review - we're all delighted you feel this way. Best wishes, Annie
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Review from Anthony J (Resident) published on 27 June 2016
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Review from John E (Brother of Resident) published on 25 May 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for sharing your experience of Woodland Manor. We're delighted that we were able to provide the support your sister needed. Best wishes, Annie.
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Review from Avis H (Resident) published on 10 May 2016
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Review from Tony G (Resident) assisted by family/friend published on 10 May 2016
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Review from Tony W (Husband of Resident) published on 30 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for sharing your experience of Woodland Manor and for your suggestion. We currently have two visiting Physiotherapists who work with our residents where such services are required. Once again, thank you for your feedback. Annie
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Review from Andrew K (Son of Resident) published on 29 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for taking the time to share your experience of Woodland Manor. I'm so very pleased we were able to help Mum whilst she recovered in our care. Best wishes to you all, Annie
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Review from F P (Granddaughter of Resident) published on 17 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you so much for this review. It is important to us that we promote a positive and happy environment for all who stay with us and also for those who visit us. I will pass on your kind words to everyone involved in your grandmothers' care. Warm wishes, Annie
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Review from Joyce T (Wife of Resident) published on 17 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for reviewing Woodland Manor and for such lovely feedback on our home and staff.
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Review from Janet T (Resident) published on 17 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for reviewing Woodland Manor. We work very hard to make sure the home is warm and welcoming and I'm really glad you felt this during your stay with us. All the very best, Annie
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Review from B G (Wife of Resident) published on 17 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you for reviewing Woodland Manor. I'm really pleased to hear you had a positive experience and I welcome the feedback. Regarding food choice, we do our very best to make sure menus offer a variety of dishes so there is plenty to choose from. There is always a daily menu which incorporates Porthaven signature dishes. Breakfast has cold and hot choices from cereals to cooked breakfasts and for lunch, there is always a minimum of two choices for each of the three courses on offer. We also have an alternative menu which offers lighter bites and snacks for those wishing to take advantage of this. Thanks again for your feedback. Wishing you and your husband the very best, Annie
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Review from Kareen S (Power of Attorney of Resident) published on 3 March 2016
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Reply from Annie Lampard, Home Manager at Woodland Manor Care Home
Thank you so much for taking the time to share your opinion of our home. I'm thrilled that you view us so highly and I will make sure to pass on this praise to all of the team. Warm regards, Annie.
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Review from Patricia B (Resident) published on 25 February 2016
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Reply from Gail Davies, Client Services Manager at Woodland Manor Care Home
Thank you for your review of Woodland Manor and I'm very pleased to hear your stay was enjoyable. Wishing you the very best, Gail
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The Review Score of 9.8 (9.763) out of 10 for Woodland Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.763 for Woodland Manor Care Home is calculated as follows: ( (364 Excellents x 5) + (83 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 460 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodland Manor Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2020
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Job Title: Home Manager
Joined: 2022
Hello, my name is Cristian Grozav, and I am the Home Manager here at Woodland Manor.
I am a highly motivated and compassionate individual with over 9 years of experience in the healthcare sector. I have dedicated my career to enhancing the quality of life of residents in my care and ensuring the smooth operation of the care facilities I manage. My expertise lies in managing day-to-day operations, leading a diverse team and implementing best practices to provide exceptional care and support for our residents and their loved ones.
In 2014 I began working as a healthcare assistant whilst waiting for my nursing registration, and I advanced through various roles within the company, demonstrating consistent dedication and acquiring new skills at each level.
By utilising my own experience, qualifications and personal dedication, I aim to ensure that every resident living at Woodland Manor receives the highest standard of care and enjoys living in a safe, supportive and enriching environment.
Job Title: Client Services Manager
Joined: 2022
Hello, my name is Carmen, and I am the Client Services Manager here at Woodland Manor.
I was born and raised in Rome but have lived in the UK for over 20 years. I am adept at adapting to different situations, people and cultures due to my experiences working and living abroad and in multicultural environments.
I am a highly enthusiastic person who promotes a person-centred approach, starting from a family's initial visit. Teamwork is also very important to me as it reflects a collaborative and supportive approach to achieving a common goal, which is contributing to the overall well-being of our residents.