Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a weekly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity programme, fitness session, bi-monthly outings.
York Manor stands by the Tanglewood philosophy of door is always open, please note do not have set visiting hours believe that guests should be welcome at any time and therefore no set visiting hours.
York Manor has a private car park onsite.
York Manor Care Home has a Review Score of 9.8 (9.800) out of 10, based on 13 reviews in the last 2 years. Over all time York Manor Care Home has 13 reviews.
Review from V A (Daughter of Resident) published on 13 March 2025
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you for your kind words and for taking the time to share your feedback. We're so pleased to hear that you've had a positive experience with our care team and management. Ensuring dignity and care in every aspect of our residents' experience is our top priority, and we're glad to know this was reflected in the move to the second floor.We also appreciate your note regarding the first-floor lift entrance. Resident safety and comfort are paramount, and we will ensure this is looked into promptly.If there's anything more we can do, please don't hesitate to reach out.
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Review from J W (Daughter of Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you for your lovely review! We're so pleased to hear that your mum is happy and well cared for, and that she adores her carers - that truly means so much to us. Our team is always here to help with any queries, and we're delighted that you find the home welcoming and clean. Your kind words are greatly appreciated and will be shared with the team.
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Review from Chris F (Son of Resident) published on 21 February 2025
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your wonderful review! We are truly delighted to hear that your mother is happy and well cared for at York Manor Care Home. Our team takes great pride in providing compassionate and professional care, and it means the world to us to know that their dedication is making a difference. We also appreciate your kind words about our facilities and the activities we offer to keep residents engaged. Your recommendation is the highest compliment we could receive, and we are grateful for your trust. If there's anything more we can do, please don't hesitate to let us know!
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Review from Adele D (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your heartfelt feedback. We understand how difficult the decision to transition to a care home can be, especially when your loved ones wish to remain at home. Knowing that York Manor has provided a comfortable and supportive environment for your in-laws truly warms our hearts. We're delighted to hear that you appreciate the spacious and beautifully decorated surroundings, as well as the quality of care, food and activities we provide. Our team works hard to ensure every resident feels valued and cared for and your words affirm that effort. It's wonderful to know we've given you and your husband peace of mind, that means everything to us. If there's anything more we can do to support your in-laws or your family, please don't hesitate to reach out. Thank you again for your kind words and trust in us.
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Review from M M (Husband of Resident) published on 22 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for sharing your experience. We truly understand how challenging the decision to move a loved one into a care home can be and we're so pleased to hear that you and your family feel reassured and happy with York Manor. It's wonderful to know that you find comfort in the care and respect our team provides, particularly in addressing the unique challenges of living with dementia. We strive to create a warm, welcoming environment and your recognition of the friendly atmosphere, attention to detail and personalised care means a lot to us. Your feedback inspires us to continue our commitment to providing a positive, supportive home for all our residents and their families. Please don't hesitate to reach out if there's anything more we can do to support you or your wife. Thank you again for your kind words.
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Review from A G (Son of Resident) published on 14 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for taking the time to share your experience at York Manor. We are truly delighted to hear that your father has settled in well and that you found the process of his admittance smooth and supportive. Transitioning to a new home, especially after such a long time in his family home, can be a significant change, and we're so pleased to know that we've been able to make this transition as comfortable as possible for him and for your family. It's wonderful to hear that your father finds his room comfortable and well-suited to his needs, and that our team's attentiveness has provided him with the care and reassurance he deserves. We understand how important it is for families to feel supported during times of change, and we are especially grateful for your recognition of the team's efforts to support your mother during this period. Thank you for trusting us with your father's care and for your kind words about our team, facilities, and dining experience.
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Review from J S (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your glowing review of York Manor! We're thrilled to hear that you've been impressed with the friendliness and professionalism of our team from the very beginning of your journey with us. It's wonderful to know that your dad's assessment and transfer were handled smoothly and efficiently. Our goal is always to ensure that every resident feels welcomed and valued from day one, and we're glad the little touches like the card and gift made a positive impression. Thank you very much for your review.
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Review from K W (Friend of Resident) published on 31 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your positive feedback! We're delighted to hear that you value the security measures we have in place. Ensuring a safe and secure environment for our residents and visitors is a top priority, and it's great to know that this gives you peace of mind. We're also pleased that you appreciate the efforts of our team. Their patience and dedication truly make a difference, and they'll be so encouraged to hear your kind words. It's wonderful that you've noticed the thoughtful design of our home, from the en-suite rooms and spacious lounges to the wide walkways for wheelchairs-creating a comfortable and accessible space is very important to us. And thank you for your lovely comments about the food! We take pride in providing meals that are both nutritious and appealing to our residents. We're grateful for your support and for taking the time to share your experience. Please don't hesitate to reach out if you ever have questions or suggestions!
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Review from P S (Niece of Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your kind words. We're thrilled to hear that you've had such a positive experience with us. Our team takes great pride in creating a warm and welcoming environment for both residents and visitors and it's wonderful to know that our efforts are appreciated. Looking after our residents and ensuring everyone feels cared for is at the heart of everything we do. Your feedback means a lot to us and we're always here to help if there's ever anything more we can do to make your visits even more enjoyable. Thank you again for sharing your lovely review.
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Review from G R (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for sharing your wonderful feedback about York Manor Care Home. We are truly delighted to hear that your mum is thriving and enjoying her time with us. Ensuring the health, happiness, and peace of mind of our residents is always our top priority, so it is heartwarming to know that you have noticed these positive changes in her. We're especially pleased to hear your kind words about our team and facilities. Our team works hard to create a welcoming and caring environment where every resident feels valued and supported. It's great to know that the outings and activities we arrange have brought joy to your mum- it's all about making her feel at home and ensuring she stays engaged and content. Your comments about the ambience, food, and overall care are much appreciated, and we'll be sure to share them with our team. It's feedback like yours that motivates us to continue providing the highest standards of care and comfort.
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Review from P R (Son-in-law of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your heartfelt review! We're truly honoured to have been able to support your family through this transition. Seeing your mum-in-law thrive and feel cared for at York Manor is what motivates our team every day. Our team takes great pride in providing compassionate and personalised care, and it's wonderful to know their efforts have made such a positive impact on her life and yours. If there's ever anything more we can do to make her stay even better, please don't hesitate to let us know. Thank you for placing your trust in us!
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Review from J P (Husband of Resident) published on 13 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you for your thoughtful review. We're so pleased to hear that you find our home warm and welcoming, and that our team's friendliness and dedication have stood out to you. Our team takes great pride in offering attentive, compassionate care, and they're always ready to lend a helping hand. It means a lot to know that their hard work and commitment to maintaining a high standard are appreciated. Thank you for sharing your positive experience with us!
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Review from K R (Friend of Resident) published on 13 November 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Alicia Bradon, Sales Manager at York Manor Care Home
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experiences with our home have been positive and that the atmosphere and care we strive to provide have brought you comfort. Our team is dedicated to creating a warm, supportive, and safe environment for all residents, and it means a lot to know that this has resonated with you. We'll continue to make every effort to ensure that all our residents feel respected, cared for, and at home. Thank you again for your trust and for sharing your feedback - it truly inspires us!
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The Review Score of 9.8 (9.800) out of 10 for York Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.910 for York Manor Care Home is calculated as follows: ( (143 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.91
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.89 Points relating to the number of positive Reviews for York Manor Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 13 Positive Reviews ÷ 14.6 = 0.89
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Rachel started her career in Health and Social care in 2009 as a care assistant.
In 2012, she took up the post of senior carer for a small, family-run business consisting of three homes. During her seven years working for that company, she progressed from a level 3 to a level 5 NVQ in Health and Social Care. While working there she discovered that her passion was complex dementia care, and in 2017, she took on the post of registered manager.
In the summer of 2018, Rachel left to take on different challenges, managing a further two care homes that were in need of lots of support. Rachel loved creating good working relationships with the main stakeholders and improving the reputation of each service.
Rachel always places residents’ best interests at the forefront of her decision-making. She is passionate and dedicated, and it brings her great satisfaction to know that her residents live in a happy home and that her staff work in a happy workplace.
