Greenhills Care Home

Broughton Road, Biggar ML12 6HA
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8.4 25 Reviews
  • Greenhills Care Home, Biggar
Greenhills Care Centre is a purpose built facility with 45 bedrooms for older people and people with dementia or mental and physical disabilities.

The centre is located on the outskirts of Biggar which is 30 miles from Edinburgh and 40 miles from Glasgow.

Each bedroom has a nurse call centre, television and telephone point, and en suite walk in shower room with wash basin and toilet. There are also assisted bathrooms available.

Residents are encouraged to personalise their rooms to make them more homely.

Regular activities are organised and there is a mini bus for trips out.

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Care Provided by Greenhills Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Burrell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Greenhills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Greenhills Care Home Reviews (25)

Total of 25, showing 1-20
8.4

Greenhills Care Home has a Review Score of 8.4 (8.382) out of 10, based on 4 reviews in the last 2 years. Over all time Greenhills Care Home has 25 reviews.

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  • 9
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25
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21

Review from Rachel D (Wife of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initial discussions and negotians were helpful and clear, and management staff co-operative. There always seemed to be an atmosphere of relative calm when we visited and that encouraged me. Many of such places have ups and downs. Greenhills seems 'up'. If I have any reservations it is this. My husband
was able to do morning and evening routines for himself but only because I had to steer him towards shower or correct order of dressing - and hearing aids. Inevitable if members of staff are responsible for than one patient, slip ups will occur eg loss of hearing aids or omitting items of dress. Overall, I am satisfied however.

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Review from C A (Power of Attorney of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The words excellent, kind, and supportive almost feel inadequate in expressing gratitude the loving care given to my 'wee friend'! Thank you team Greenhills!

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Review from A D (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff who do their best for all residents.

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Review from Lisa T (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mum receives is amazing. Recently, my dad has been in hospital and has not been able to visit my mum in this nursing home but they have helped me with taking Mum over to the hospital to let my mum and dad see each other which is amazing for both of their mental health's and their
wellbeing. Always happy to help in any way.

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Review from Emma C (Niece of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of arrival, you can tell that Greenhills is a welcoming environment with dedicated staff. The manager greeted my uncle with kindness and patience. The wonderful staff are clearly a warm, approachable and dedicated team under his management. My uncle has settled in so well and enjoys
the meals and the company of the other residents.

Reply from Darren Anderson, Manager at Greenhills Care Home

Hi Emma, I wanted to thank you for your lovely review. I will share this with the staff team. It has been a pleasure supporting you and your uncle in Greenhills.


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Review from M S (Brother of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Greenhills are always approachable and friendly treating service users with kindness and respect. It was lovely to see activities being enjoyed again by the residents. The Halloween party and entertainment this month were very welcome. Any questions or concerns are always dealt with. My sister
is very happy and I am very happy with the care she receives.

Reply from Beverley Graham, Manager at Greenhills Care Home

Thank you for taking the time to provide us with a review. At Greenhills, we value your honest feedback and we are so pleased to hear of your positive experiences with our team. We very much enjoyed seeing everyone at our Halloween party and look forward to enjoying our Christmas celebrations together.


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Review from V W (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always highly praises all the staff who look after her for their cheerful, caring attitude. Greenhills managed the Covid pandemic situation very well. My mother's room is lovely with a beautiful view. Communication with the family has improved and activities are good.

Reply from Beverley Graham, Manager at Greenhills Care Home

Thank you for taking the time to provide us with a review. At Greenhills, we value your honest feedback and we are so pleased to hear of your positive experiences with our team. We also enjoyed our Halloween party and look forward to seeing you at our Christmas events.


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Review from C M (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident for some years, i.e. pre and post-pandemic. Like all care homes, there have been great challenges and this continues regarding staff recruitment and retention, but overall good care has continued from kind staff, with particular attention during periods where visits required
careful monitoring through a supportive coordinator. GP attendance is regular and of high quality from the local practice.
The rooms are pleasant with ensuite and cleaning and laundry are effective.
The home is in a nice setting with beautiful views over the hills at the back. The garden and grounds could be better maintained but this is perhaps understandable given recent circumstances. Communication from managers has varied over time but is currently proactive and helpful.
Due to the shortage of nurses, there is a plan to change nursing input to a peripatetic service. This might actually improve continuity if they can recruit but remains to be trialled and assessed.

Reply from Beverley Graham, Manager at Greenhills Care Home

Thank you for taking the time to provide us with a review. At Greenhills, we value your honest feedback and accept that our gardens do require some TLC. You are correct in your assessment of our priorities throughout the Covid-19 pandemic, however, as we now start to recover, the maintenance of our garden areas along with activities are now a top priority. We are pleased you and your Mother continue to experience a kind and caring staff team, and that this has not changed, despite the systemic challenges across the health and social care sector.


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Review from Lorna D (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally kind and caring, albeit having to cope with significant challenges represented by difficulties in recruiting and retaining people. [This, of course, is a nationwide issue, which can probably only be effectively remedied by major structural changes in the way in which social care
is organised and funded].
Greenhills is very pleasantly situated on the outskirts of Biggar and as a purpose-built care home benefits from ground floor rooms with en suite facilities throughout. It is a pity that the garden areas surrounding the building have rather suffered from neglect over the Covid period, and are lacking in maintenance, other than grass-cutting. I appreciate that this may not have been accorded top priority during the last couple of years, but a pleasant environment undoubtedly contributes to the well-being of both residents and staff.

Reply from Beverley Graham, Manager at Greenhills Care Home

Thank you for taking the time to provide us with a review. At Greenhills, we value your honest feedback and accept that our gardens do require some TLC. You are correct in your assessment of our priorities throughout the Covid-19 pandemic, however, as we now start to recover, the maintenance of our garden areas is now a top priority. We are pleased you and your loved one continue to experience a kind and caring staff team, along with ensuring the well-being will always be our focus.


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Review from Michelle C (Daughter of Resident) published on 11 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose my mum to move into this care home because we had spoken to people who work in the home or had family members who had been a resident. Everyone we spoke to gave it great reviews. My mum has now been living in the home for a few weeks, which was organised very quickly. She requires full-time
care now because of her disability and dementia and has had to get used to being moved into a new place, alone and without her husband, who sadly passed away, and me, her daughter and my family. Everyone in the home has been wonderful by making her feel so welcome, and in such a small amount of time, my mum feels like it's her own home. The staff keep me updated if they feel we need to know something about my mum or the care home, and when we want to visit her, no appointment is needed. It is very relaxed and makes you feel like you are in her own home.

Reply from Beverley Graham, Manager at Greenhills Care Home

Thank you for taking the time to provide us with a review. At Greenhills, we value your honest feedback, and we are very pleased to learn of your and your Mother's experience at Greenhills. Creating a welcoming, relaxing and family environment that feels like home continues to be our staff team's focus.


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Review from Pauline M (Friend of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and satisfied with the care giving to my relative who lives in Greenhills Care Home. The staff are all friendly and nothing is of trouble to them. The care the residents receive is amazing and with the current Covid-19 the staff have cared for these residents unconditionally, treating
them with dignity and respect when these were the only faces residents were seeing for a while. They all have done an amazing job and the fact the have remained Covid-19 free is a major accomplishment. Well done to all staff and management for this accomplishment.

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Review from Fiona N (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Greenhills to a friend, and he and his mother agreed that she should move in.

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Review from Anne B (Granddaughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and polite staff. Always clean and fresh when visiting. High standards of testing for visiting to keep everyone safe. Doing great. Greenhill keep up the good work.

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Review from L M (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These are my mum's words: 'A kind attitude from all staff. Noone is patronising. Staff are encouraging and warm.'

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Review from Louise (Daughter-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the support my mother-in-law receives and have felt secure in the knowledge that she is safe and continues to be well cared for through the present COVID pandemic. Her mood has remained cheery and this has provided much reassurance to myself and my family.

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Review from Veronica R (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Greenhills Care Home since my aunt arrived in December, I have been kept well informed as to what has been going on and how well my aunt has settled in. Greenhills do lots of fun stuff with the residents as well which is nice to know they are interacting in different situations.
I had my first zoom call with my aunt last week and the carer made sure she was comfortable and able to see me on the screen before she left. We had about 30 minutes and when the carer came back she politely said we had a few more minutes. I also had my first zoom call with management and other residents' relatives today. Well informed as to what has been happening and the way forward. I'm looking forward to the key worker system which I think will be a huge benefit to all involved. Well done Greenhills!

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Review from Donald T (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Greenhills are doing a fantastic job looking after the residents in these, particularly challenging circumstances. I cannot speak highly enough about the care and attention given to my 87-year-old mother.

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Review from Pamina W (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't get to visit my mother as often as I would like due to distance and lately, the lockdown ruling. Whenever I visit her, she is always happy, very clean and well dressed. Before lockdown, she was taken out along with other residents on some trip or another. I can find no fault in her care at Greenhills
- the staff are always extremely helpful, smiling and chatting away to residents. The premises are never anything but clean and tidy when I have visited. I'm very grateful to everyone at Greenhills for the exemplary care being taken of my mother.

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Review from Linda C (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Totally understaffed for the resident's needs and they are all run off their feet they need more staff! To keep up with the needs of the residents l am in there daily and l am shocked at some treatment as to being well understaffed.

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Review from A G (Wife of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lounge for visitors and their relatives would be appreciated as the bedroom is too small for extra chairs. Tea and coffee facilities could do with a freshen up. The staff are all very friendly and they all work very hard.

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Current Review Score: 8.4 (8.382)

Overview of Review Score

The Review Score of 8.4 (8.382) out of 10 for Greenhills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Greenhills Care Home is calculated as follows: ( (28 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.819 Points relating to the number of positive Reviews for Greenhills Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 4 Positive Reviews ÷ 9 = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Jul 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Beverley Graham

Job Title: Home Manager

Joined: 2022

Prior to joining Thistle Health Care Beverley managed teams in organisations that specialised in trauma-informed and attachment-focused care and support for individuals with complex physical, social and emotional needs.


As well as holding managerial qualifications, Beverley is trained to level two in Dyadic Developmental Psychotherapy and is a certified Neuro-Linguistic Programming with Neuroscience Practitioner.


Beverley also holds diplomas in Cross Professional Pastoral Supervision, CBT Counselling and mentoring. Beverley joins our Thistle community with a real passion for conscious leadership and understanding of how we as a team can learn to access the best versions of ourselves, so we can provide the highest quality of care and support for your loved one.


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Darren Anderson

Job Title: Deputy Manager

Joined: 2022

Darren joined our team at Greenhills in August 2022. He joins us with a wealth of experience and a commitment to our residents and staff team.


Frequently Asked Questions about Greenhills Care Home

What types of Care is Greenhills Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenhills Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Greenhills Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Greenhills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Greenhills Care Home to the centre of Biggar?

0.5 mile(s) as the crow flies, distance by road may be significantly further.