Gilby House Nursing Home has a Review Score of 9.5 (9.468) out of 10, based on 7 reviews in the last 2 years. Over all time Gilby House Nursing Home has 15 reviews.
Review from T P (Brother of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
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Review from G S (Mother of Resident) published on 9 September 2024
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Overall Experience
4.0 out of 5
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Review from Julie M (Relative of Resident) published on 29 May 2024
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Overall Experience
5.0 out of 5
Reply from diane Smith, Director at Gilby House Nursing Home
Thank you for completing this review and for the positive comments made.
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Review from Steven D (Husband of Resident) published on 20 February 2024
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Overall Experience
5.0 out of 5
Reply from Kate Tipper, Sales co ordinator at Gilby House Nursing Home
Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
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Review from D A (Resident) published on 31 January 2024
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Overall Experience
5.0 out of 5
Reply from Kate Tipper, Sales co ordinator at Gilby House Nursing Home
Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
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Review from Courtney W (Resident) published on 31 January 2024
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Overall Experience
5.0 out of 5
Reply from Kate Tipper, Sales co ordinator at Gilby House Nursing Home
Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
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Care / Support
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Food & Drink
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Review from A D (Son of Resident) published on 9 January 2024
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Overall Experience
5.0 out of 5
Reply from Kate Tipper, Sales co ordinator at Gilby House Nursing Home
Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline N (Mother of Resident) published on 10 March 2023
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5.0 out of 5
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Review from Adam B (Resident) published on 24 May 2022
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5.0 out of 5
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Review from D K (Sister of Resident) published on 7 January 2022
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5.0 out of 5
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Review from J J (Resident) published on 17 October 2019
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Overall Experience
5.0 out of 5
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Review from Rebecca D (Daughter of Resident) published on 22 August 2019
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Overall Experience
4.0 out of 5
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Review from Stephen C (Husband of Resident) published on 31 July 2019
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Overall Experience
4.0 out of 5
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Review from Adam B (Resident) published on 15 April 2019
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Overall Experience
5.0 out of 5
It helps you build and focus on your needs and interests!
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Review from Jean H (Mother of Resident) published on 21 August 2017
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Overall Experience
5.0 out of 5
Good medication and excellent food have really made him a lot better. Gilby House
We would just like to say thank you to every one for what they have done for our son and we shall miss the warm welcome we get when we visit. Thank you.
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The Review Score of 9.5 (9.468) out of 10 for Gilby House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Gilby House Nursing Home is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 82 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Gilby House Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jun 2022
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