The Woodville Centre at Ham

Woodville Road, Ham, Richmond TW10 7QW
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8.4 2 Reviews
  • The Woodville Centre at Ham, Richmond
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Care Provided by The Woodville Centre at Ham

  • Type of Service
  • Local Authority Owned
  • Care Offered
  • Dementia

Good to Know

  • Person in charge
  • Jane Miller (Manager)

Facilities

The Woodville Centre at Ham Reviews (2)

8.4

The Woodville Centre at Ham has a Review Score of 8.4 (8.447) out of 10, based on 2 reviews in the last 2 years. Over all time The Woodville Centre at Ham has 2 reviews.

Overall Experience

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Date Published

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Review from Keith A (Husband of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who lives with vascular dementia and Alzheimer's, has been cared for twice a week at Woodville Day Centre since 2020 to give me my only respite as a full-time, 24/7 carer. She is an awkward customer for sure but my experience is that she is treated with absolute respect, dignity and friendliness.
Nothing appears to be too much trouble and on more than one occasion the team have gone above and beyond what could described as reasonable. I have no reservation about recommending Woodville to anyone who needs dementia care for a loved one.

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Review from K A (Husband of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Woodville Centre in Ham is a wonderful, wonderful place: it is an oasis of calm, peaceful professional care for those suffering from dementia and for those family members who look after them. My wife has late-stage Alzheimer's and I first approached the Centre for help when I needed someone to look
after her for an afternoon while I attended tests myself at the hospital. I was filled with trepidation at the thought of just how awful it might be. I had a lengthy chat with the manager and was immediately reassured by her willingness to listen, to empathise and to discuss. The impression I got from her was reinforced by the calm professionalism with which the other staff on duty went about caring for and interacting with those needing their help or companionship: you can learn an awful lot from watching people when they're unaware of being observed. We have now used their services on a number of occasions and I cannot understate how much we have appreciated their help.

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Current Review Score: 8.4 (8.447)

Overview of Review Score

The Review Score of 8.4 (8.447) out of 10 for The Woodville Centre at Ham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for The Woodville Centre at Ham is calculated as follows: ( (18 Excellents x 5) + (1 Goods x 4) ) ÷ 19 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Woodville Centre at Ham is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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