Victoria House Day Centre

Greenbank Road, Watford WD17 4JR
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10 47 Reviews
  • Victoria House Day Centre, Watford
Victoria Day Centre is a caring, friendly and welcoming service that allows vulnerable adults to socialise, relax or enjoy activities, at the same time as being safeguarded by dedicated carers.

The service takes on board any personal needs and strives to be as flexible as possible to local care needs, offering respite and support for local carers.

Opening Times: daily 9.00am to 4.30pm

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Care Provided by Victoria House Day Centre

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Nirmala Singhvi (Manager)
  • Admission Criteria
    • Ages 50+

Facilities

  • Activities
  • Bar/Café
  • Food Provided
  • Gardens
  • Hobby / Activities Room
  • Lounge
  • Sensory Room
  • Treatment Room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the day centre, visitors are asked to press the buzzer on the intercom. A member of staff will greet them shortly. Guests are kindly requested to sign the guestbook both upon arrival and departure to help maintain an accurate record of everyone in the building.
    In the event of an emergency, individuals should follow the designated safety protocols provided. Their cooperation ensures the safety of everyone present.



  • Parking

  • The home includes dedicated parking spaces.


Victoria House Day Centre Reviews (47)

Total of 47, showing 1-20
10

Victoria House Day Centre has a Review Score of 10 (9.981) out of 10, based on 5 reviews in the last 2 years. Over all time Victoria House Day Centre has 47 reviews.

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Review from M R (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father attends Victoria House Day Centre during weekdays. He has found that attending the centre is beneficial for him. It is stimulating for his mind and he feels more active.
The staff are very understanding and helpful.
They keep my father cheerful and he loves spending time at the centre.
Thank
you all for your excellent work.

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Review from Kim R (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Until his passing, my Dad was one of the longest-standing visitors at Victoria House Day Care Centre. I can't thank the team there enough. You all became like family to him and I always felt hugely supported by you all too. My Dad would always look so pleased to see whichever one of you came to collect
him on the bus and loved to greet whoever was driving. I'll never forget the big smile on his face when he saw any of you. You enabled him to feel independent, respected and valued which meant the world to him. He enjoyed all the activities and the lunches and the comfort and belonging I'm sure he felt at Victoria House Day Care Centre. You should all be proud of the amazing care you provide. I'm forever grateful we were introduced to Victoria House Day Care Centre and so pleased I got to meet such lovely people there. He was safe with you. Thank you!

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Review from Jack F (Partner of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a main carer it was always a relief knowing that my partner was in good hands when she boarded the bus on her way to Victoria Day Centre. Not only do the staff look after that patients, they give a break to the 24/7 carer. On a number of visits for parties etc. I was always made very welcome and
could see the care given to the patients.

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Review from Karsten T (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ending at the end of January 2024, my mum was going to Victoria House Day Centre for about 6 months. She has dementia, so was a little tricky at first, but she soon settled in according to her capabilities and after a few weeks she loved it and was actually pacing around the house to get out there,
and as soon as the little bus came to pick her up you couldn't see her for dust. All the carers there were great, but she particularly fell in love with one. They were sad to see her go, but it just had to happen, she had to be moved into a care home. But I absolutely recommend this day centre, my mum loved it!

Reply from Murelitharan Selvaraj, Home Manager at Victoria House Day Centre

Thanks for your wonderful review, we will keep our good work going with all our service users to bring happiness every minute they spend with us.


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Review from Jim H (Husband of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of forty-five years, who is age 84 and has vascular dementia, goes to Victoria Day Centre. I have found the staff there fantastic, very patient and kind to my wife, she always comes back home with a smile on her face. They must be doing something right. I wish all care workers were like these
staff. Well done you people. They always welcome her with a big smile and call her by her first name. Merry Xmas to you all, I wish all of the staff all the best for 2024 and keep on smiling, it makes us carers' jobs that much easier.

Reply from Murelitharan Selvaraj, Victoria House at Victoria House Day Centre

Thank you for your wonderful review. We are glad that we are bringing a smile to your wife every day! This makes our jobs worthwhile. This is encouraging to us as staff to know we are getting it right. Victoria House thrives to improve people’s daily lives and improve their wellbeing.


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Review from Lesley D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by Victoria House. The management and staff are extremely good at their jobs and provide a caring professional service. The day centre is always very clean and although I cannot say 1st hand as I haven't been present they must be providing a good social interaction
and stimulating environment as my mum is always happy when I see her.

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Review from T P (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the whole experience of this day centre. The lady who runs it goes beyond to make the residents comfortable. She and all the staff are very compassionate to the resident's needs and are very helpful in every way. I think you would find it very difficult to get a place so
good and very clean.

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Review from T J (Husband of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know I can leave my wife cared for, warm, entertained and fed well.

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Review from Maureen H (Wife of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends the day centre 2 days a week for respite care. They are very professional as well as caring and kind. They understand his needs and make sure that he is comfortable at all times while in their care. From the moment he is collected from our home, I know I don’t have to worry about
him which gives me much-needed respite. All the staff, from the drivers who collect him and the staff who look after him at the centre, treat him with respect which is really important because of his dementia. I recommend Victoria House very highly.

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Review from B B (Husband of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault anything.

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Review from Sophie B (Granddaughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been coming here for a couple of years now until she had a fall, so has now moved out of the area but I can honestly say it is the most heartwarming place to go. My grandmother took part in many activities, had her hair done here and loved going to events that they hold throughout
the year.
My grandmother loved going here and even now remembers what days she used to go and asks if she's going (she has dementia).
I will forever be grateful to all the staff and their hard work shines through.
A very big thank you to you all and keep doing what you're doing as you're all amazing!
If you are looking for somewhere for your loved one, then you will not be disappointed, there is always someone for them to talk to with hearts of gold.

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Review from S K (Relative of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well run day centre where we have found the staff to be consistently caring and considerate. Would not hesitate to recommend to others.

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Review from K M (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always enjoys her visits to the Victoria Day Centre. The staff are always welcoming, kind and continually smiling. She is treated with dignity and highly cared for. She enjoys the activities and outings, she always comes back home re-energised.

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Review from L K (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been attending Victoria House for a couple of months, he is extremely happy there. His quality of life has much improved. The staff are all friendly and caring. Dad is always telling me the food is fabulous. Having door to door transport makes it so easy.

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Review from Peter W (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother will be 100 years old in November 2019. My mother attends the day centre for 3 days a week and loves to be there. She thanks the staff every day for their care and attention. With a good appetite, she loves the tea/cakes and a cooked meal served at the day centre. The day centre provides good
stimulation for my mother - with her state of dementia and failing heart condition. My mother lives with us in a four-generation home so is not lonely, but looks forward to her day visits to the centre on every occasion.

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Review from Yvonne C (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Victoria House were always caring and considerate to my mother's needs.

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Review from Dawn W (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had reservations about using daycare for my dad; I didn't think it would be his thing. I couldn't have been more wrong; his quality of life has been greatly enriched and I couldn't praise the manager and her team enough. The experience has been nothing but positive for both my dad and myself.

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Review from Lyn T (Niece of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been attending Victoria House for the last 6 years and is extremely happy there. He loves the staff and the food. The centre is clean, comfortable and very well run. Thank you, everyone, involved in making it so pleasant.

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Review from Kim R (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been attending Victoria House since the summer and now goes three days a week. He is always eagerly waiting for the bus to collect him, which tells me how keen he is to go. My impression is that the staff are all so friendly and caring - they seem very involved and appear to treat each
visitor as an individual. The attention to detail that has gone into the decoration and comfort at the home was a big surprise - it's an instant indication of a facility and staff that really do go the extra mile to make the service users feel at home and comfortable. My father has been taken on a day trip and a Christmas lunch - and it's just so good that he has these opportunities. I feel it's given him back a sense of purpose, independence and new social interaction at a time he really needed it. It's so reassuring to know that in the hours he's there he's being well cared for and I can rely fully on the staff. I really do appreciate Victoria House in every way. Thanks to you all.

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Review from C T (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House is run by a caring manager who has the service users needs at the forefront of all the decisions she makes. My mum has attended this day centre for several years now, three days a week. She may be feeling low and unmotivated at home but when she gets there she is engaged and stimulated
in so many ways that when she gets home her mood has been lifted. It truly is a fantastic help in keeping my mum healthy and allowing my dad to have a break when she’s at Victoria House.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Victoria House Day Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Victoria House Day Centre is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Victoria House Day Centre is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (5)

Catherine

Catherine Emekwuo

Job Title: Home Manager

Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.


Kirsty

Kirsty Harragan

Job Title: CRM

Joined: 2024

My name is Kirsty and I joined Greenbank's in September 2024. I have worked in the care sector for 4 years across various roles, including management roles. Some of my roles include managing enquiries from customers, co-ordinate bookings and visits to Greenbank's and maintaining a high level of customer service.


Irene

Irene Dimarucot

Job Title: Deputy Manager

Joined: 2016

My name is Irene, and I joined Greenbank's Care Home in 2016 as a Care Assistant and was promoted to a Care Team Leader in 2019, before being promoted again to Deputy Manager in 2022. I am focused on providing a safe and warm environment for our residents and work with the team to provide this.


Trina

Trina Beelur

Job Title: Unit Manager

Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.


Arnell

Arnell Palisoc

Job Title: Maintenance

Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.


Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House Day Centre to verify any information. View our terms and conditions. Victoria House Day Centre has a Platinum Service – more info.