Victoria House Day Centre

Greenbank Road, Watford WD17 4JR
Submit a Review
10 47 Reviews
  • Victoria House Day Centre, Watford
Victoria Day Centre is a caring, friendly and welcoming service that allows vulnerable adults to socialise, relax or enjoy activities, at the same time as being safeguarded by dedicated carers.

The service takes on board any personal needs and strives to be as flexible as possible to local care needs, offering respite and support for local carers.

Opening Times: daily 9.00am to 4.30pm

Show Victoria House Day Centre on the Map

Care Provided by Victoria House Day Centre

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Nirmala Singhvi (Manager)
  • Admission Criteria
    • Ages 50+

Facilities

  • Activities
  • Bar/Café
  • Food Provided
  • Gardens
  • Hobby / Activities Room
  • Lounge
  • Sensory Room
  • Treatment Room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the day centre, visitors are asked to press the buzzer on the intercom. A member of staff will greet them shortly. Guests are kindly requested to sign the guestbook both upon arrival and departure to help maintain an accurate record of everyone in the building.
    In the event of an emergency, individuals should follow the designated safety protocols provided. Their cooperation ensures the safety of everyone present.



  • Parking

  • The home includes dedicated parking spaces.


Victoria House Day Centre Reviews (47)

Total of 47, showing 21-40
10

Victoria House Day Centre has a Review Score of 10 (9.981) out of 10, based on 5 reviews in the last 2 years. Over all time Victoria House Day Centre has 47 reviews.

Overall Experience

  • 40
  • 7
  • 0
  • 0
  • 0

Date Published

47
2
4
5
42

Review from Katy N (Wife of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has attended Victoria House for the past year. He arrives confused and grumpy but comes out smiling.
I leave him there with complete confidence. There is always a happy atmosphere there.
The staff are wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina C (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been going to the Victoria Day Centre, it has taken a great weight off my mind, knowing that she is in a caring, safe and friendly environment run by a team who expertly manage her needs. It is spotlessly clean, provides delicious meals and a variety of activities in an attractive and
comfortable setting. The staff are lovely; so patient and flexible. They treat everyone as an individual. The Manager is outstanding. She is passionate about her job and regularly goes the extra mile. My Mum is in very good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis J (Husband of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who was at first nervous and doubtful with the idea of attending Victoria House, is now looking forward each week and now attends two days. The first morning she went my wife came home like a different person because she had been stimulated and given first class attention.


I cannot speak

too highly of the manager, the assistant manager and the staff. They are caring and aware of the needs of each of the attendees.
I have already recommended Victoria House to a friend whose husband has greatly appreciated his first visit and came out a different person. This is a place where you can leave your loved one with confidence and you will welcome them home later happy and content. Of course, people who attend are at different levels of need but for my wife, it has been a wonderful and fulfilling experience and I leave her there each week with a happy heart and collect her later knowing that she will be happy too.


Thank you to all who do such a good job there, you are getting it right!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The daycare centre is run by dedicated and caring staff who were always kind and pleasant to mum. My only criticism is the parent company Runwood Homes insisting on payment by monthly cheque. Wake up Runwood, our generation is used to internet banking!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Husband of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has attended day centre for a number of months and was reluctant to stay at first but the staff have been great and could not do enough to help her and me to get her settled and she is more settled and is eating and drinking well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer B (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities are pleasant and varied. Staff seem very caring, building nice and clean and airy. Grounds are pleasant.
Meals are nice, you get a choice in case someone is vegetarian. I am so far very happy at going there and intend to continue.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mavis T (Wife of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The outside was tidy with winter flowers in parts and baskets making it more attractive. Inside was clean and tidy with interesting and colourful decoration. The staff are friendly, caring and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attends Victoria House six days a week. I think this day centre is exceptionally well run, the care my mother receives is fantastic. The manager and staff really go above and beyond the norm. The facilities are great with a lot of thought about extras provided a hairdresser and chiropodist
on a regular basis. Communication with me is regular and relevant, for which I am grateful it is a great weight off my shoulders when I know my mother is at Victoria Day Centre as I know she is getting a very high level of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A Z (Wife of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria Day Centre is great however just lacks a few more physical and interactive activities. Other than that the staff are great and I am very happy with the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Son of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother visits this day centre Monday - Friday and is well looked after by the manager and her staff on a daily basis. The day centre caters for my mother's needs and she is also picked up and brought home. A very good day centre with plenty going on for the clients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet C (Wife of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to send a loved one into day care is a difficult step; one I am happy to say was the best for my husband. He feels safe and secure and comes home in a relaxed happy mood, although he has no idea where he's been or what he's been doing. I cannot thank the staff enough. This helped
us both on this difficult journey, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Partner of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the centre are always helpful and caring. The centre has always been clean and tidy each time I have been to the care centre and to the home. The management and staff are always helpful. You couldn't wish for a better centre or home where you have Respite from your partner. I would recommend
Victoria Day Centre/home as the staff look after my partner very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann M (Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who uses the day centre has Alzheimer's so cannot comment, but we as a family are very impressed with the care and attention given to her. Also, the patience of the staff towards her; their understanding of her needs which is different on each visit is reassuring. The communication from the staff
and manager is excellent at all times. As a day centre, they work hard for their clients which in turn brings satisfaction to families including us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Husband of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care at this centre, extremely helpful staff who really seem to enjoy their work and take great care of all under their charge overseen by a manager who must be the best on your staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Daughter of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Day Centre provides a caring, happy and enjoyable club for my elderly mother. On the days she attends, she is happier and more talkative. I am grateful to the staff for providing a wonderful day centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen M (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Day Centre is a very welcoming place to all who attend. I always feel that when my father is at the day centre he is safe, well cared for. He always comes home in a joyous mood after his experience at this day centre due to the fact he is less isolated and mixing with a variety of people which
he likes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine T (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care facility. Mum is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela F (Resident) assisted by family/friend published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day Centre 5 days a week, excellent 100% satisfaction. Bath/shower on Monday's is great.


Would like to use the hairdresser and chiropodist.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie (Wife of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm afraid my husband has no memory of his days in the Victoria Day Centre. He has been attending one day a week for about six weeks. I'm told that he is friendly, helpful and joins in the activities. He tells me he hates it and doesn't want to go. I am absolutely sure that he is well cared for and
kindly treated. I have visited the centre and know that it is first class and would certainly recommend it to others with no hesitation whatsoever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are excellent. This is a very well run service, operated by staff with very high standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Victoria House Day Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Victoria House Day Centre is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Victoria House Day Centre is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Catherine

Catherine Emekwuo

Job Title: Home Manager

Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.


Kirsty

Kirsty Harragan

Job Title: CRM

Joined: 2024

My name is Kirsty and I joined Greenbank's in September 2024. I have worked in the care sector for 4 years across various roles, including management roles. Some of my roles include managing enquiries from customers, co-ordinate bookings and visits to Greenbank's and maintaining a high level of customer service.


Irene

Irene Dimarucot

Job Title: Deputy Manager

Joined: 2016

My name is Irene, and I joined Greenbank's Care Home in 2016 as a Care Assistant and was promoted to a Care Team Leader in 2019, before being promoted again to Deputy Manager in 2022. I am focused on providing a safe and warm environment for our residents and work with the team to provide this.


Trina

Trina Beelur

Job Title: Unit Manager

Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.


Arnell

Arnell Palisoc

Job Title: Maintenance

Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.


Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House Day Centre to verify any information. View our terms and conditions. Victoria House Day Centre has a Platinum Service – more info.