Victoria House Day Centre

Greenbank Road, Watford WD17 4JR
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10 47 Reviews
  • Victoria House Day Centre, Watford
Victoria Day Centre is a caring, friendly and welcoming service that allows vulnerable adults to socialise, relax or enjoy activities, at the same time as being safeguarded by dedicated carers.

The service takes on board any personal needs and strives to be as flexible as possible to local care needs, offering respite and support for local carers.

Opening Times: daily 9.00am to 4.30pm

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Care Provided by Victoria House Day Centre

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Nirmala Singhvi (Manager)
  • Admission Criteria
    • Ages 50+

Facilities

  • Activities
  • Bar/Café
  • Food Provided
  • Gardens
  • Hobby / Activities Room
  • Lounge
  • Sensory Room
  • Treatment Room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the day centre, visitors are asked to press the buzzer on the intercom. A member of staff will greet them shortly. Guests are kindly requested to sign the guestbook both upon arrival and departure to help maintain an accurate record of everyone in the building.
    In the event of an emergency, individuals should follow the designated safety protocols provided. Their cooperation ensures the safety of everyone present.



  • Parking

  • The home includes dedicated parking spaces.


Victoria House Day Centre Reviews (47)

Total of 47, showing 41-47
10

Victoria House Day Centre has a Review Score of 10 (9.981) out of 10, based on 5 reviews in the last 2 years. Over all time Victoria House Day Centre has 47 reviews.

Overall Experience

  • 40
  • 7
  • 0
  • 0
  • 0

Date Published

47
2
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42

Review from Mary H (Wife of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy at Victoria House. It is all very clean and very friendly. He has been going there for a few years now and he loves it. The staff are all very good and supportive, just like one big family.

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Review from Miriam J (Daughter of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been incredibly impressed by the excellent care provided at Victoria House. My mother absolutely loves going there not only because of the mental and physical stimulation, it provides but also because the staff are so incredibly kind and caring. I would especially like to mention the dedication
to the cause shown by a very special woman who's cared deeply for all her patients. She has gone above and beyond the call of duty often and I can't say enough positive things about her.

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Review from Roy B (Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria care centre was referred to us by a hospital in Watford when I developed diabetes and dementia. I attend three days a week and travel in the bus provided by the centre. They collect me approx 9.00am and deliver me back home at 4.00pm.

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Review from Shirley R (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Victoria House she loves going to see everyone. The food is good and the company is great. The staff are very attentive and friendly. Mum loves the manager.

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Review from Brian H (Husband of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been attending Victoria House regularly for the pt 8 years during which time her dementia has advanced considerably. I have always found the staff and manager to be very caring and have coped excellently with her growing needs. She is at a stage now where she is unable to join in with many
activities provided but staff do all they can to stimulate and occupy her. It is a great comfort to me to know she is being well cared for on the occasion she attended the day centre.

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Review from Alison B (Daughter of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the help and support my mum has received at Victoria Day Centre is excellent.

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Review from Alison B (Daughter of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started at the day centre back in September 2015 because she was isolated in her own home. Her time at the day centre is appreciated. She moans if they are late to pick her up, which is rare. She loves going and the staff are very friendly, helpful and she sees them as her extended family.
They ensure the agenda is busy and encourage everyone to join in. Without this team my mother would have deteriorated, now she is as close to her old self as much as is mentally possible, and we see this as the perfect place for her.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Victoria House Day Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Victoria House Day Centre is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Victoria House Day Centre is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Catherine

Catherine Emekwuo

Job Title: Home Manager

Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.


Kirsty

Kirsty Harragan

Job Title: CRM

Joined: 2024

My name is Kirsty and I joined Greenbank's in September 2024. I have worked in the care sector for 4 years across various roles, including management roles. Some of my roles include managing enquiries from customers, co-ordinate bookings and visits to Greenbank's and maintaining a high level of customer service.


Irene

Irene Dimarucot

Job Title: Deputy Manager

Joined: 2016

My name is Irene, and I joined Greenbank's Care Home in 2016 as a Care Assistant and was promoted to a Care Team Leader in 2019, before being promoted again to Deputy Manager in 2022. I am focused on providing a safe and warm environment for our residents and work with the team to provide this.


Trina

Trina Beelur

Job Title: Unit Manager

Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.


Arnell

Arnell Palisoc

Job Title: Maintenance

Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.


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