Highview Day Centre

Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD
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8.3 16 Reviews
  • Highview Day Centre, Hemel Hempstead
Highview Day Centre is a caring and friendly and welcoming service that allows vulnerable adults to socialise, relax or enjoy activities, at the same time as being safeguarded by dedicated carers.

The service takes on board any personal needs and strives to be as flexible as possible to local care needs, offering respite and support for local carers.

Opening Times: Daily 9.00am to 3.30pm

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Care Provided by Highview Day Centre

  • Type of Service
  • Privately Owned
  • Care Offered
  • Dementia
  • Mental Health Condition
  • Physical Disability

Good to Know

  • Person in charge
  • Pauline Clarke (Manager)
  • Admission Criteria
    • Ages 50+

Facilities

  • Activities
  • Visiting

  • Upon arriving at the centre, please press the buzzer on the intercom. A member of staff will greet you shortly. The team kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The centre includes dedicated parking spaces.


Highview Day Centre Reviews (16)

8.3

Highview Day Centre has a Review Score of 8.3 (8.318) out of 10, based on 2 reviews in the last 2 years. Over all time Highview Day Centre has 16 reviews.

Overall Experience

  • 11
  • 5
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Date Published

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Review from Marlene B (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been attending Highview Day Centre for over 5 years. He was diagnosed with vascular dementia. It was the best thing his social worker has done arranging for him to attend the day centre. It's wonderful for his mental health and well being. All the staff are helpful, polite and nothing
is too much trouble when you ask them to do something. They arrange many activities as well as exercising. My husband sometimes will sit and do his puzzle book. He says the food is excellent. He looks forward to Tuesday and Friday, being picked up for the centre. The drivers are very kind and friendly. This also gives me a rest being his carer. My husband has made some friends there. He hopes the day centre will not change and stay as a separate unit.

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Review from Teresa B (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been coming to Highview Day Centre for a long time and I have found the staff to be absolutely wonderful. They welcome my husband when we arrive and he is obviously happy to go in. When I collect my husband, he is often reluctant to leave and the staff are very helpful in trying to assist
me when we leave the day centre. A full report is always given.

Reply from Dannii Faux, Care Assistant at Highview Day Centre

Hi Teresa,
Thank you so much for your kind words, we are pleased to hear that your husband enjoys coming to our daycentre as much as we love having him here with us.


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Review from L G (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has attended your daycare centre for over a year. She really loved it. On the days she does she is up early and looks forward to arriving. Mum enjoys the lunches, especially the desserts.
Mum is a very fond of the staff and her face breaks into a smile when we talk about them.

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Review from D B (Resident) assisted by family/friend published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is nice to be out of the house, to talk to other people and to be in a different environment to my home.

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Review from J P (Daughter of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mu has been attending Highview once a week since March. She is hesitant to go due to a fear of leaving her house, but the staff are so lovely, and she always has a lovely meal and a nice day at the centre.

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Review from V S (Wife of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel comfortable having my husband with the Highview staff. They are very caring and he has a good rapport with them. I am unable to rate several areas as he is dropped off and collected from the door.

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Review from E B (Wife of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the centre are wonderful. Always very welcoming and caring. I don't get any feedback from my husband but he is always very relaxed and happy when I drop him off and collect him. I can only assume that the food is good as he usually has seconds. It is very reassuring for me to know that
he is in a safe and caring environment, for which I am extremely grateful.

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Review from Joanne S (Partner of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has Alzheimer's and goes to the centre every day. Although he is a quiet man he thoroughly enjoys himself there. Even though he sleeps a lot. Every member of staff that I have contact with are amazing, they are kind and gentle and know how to get the best out of my partner. When I have a
question and speak with them I am never made to feel like I'm being a nuisance - they are very reassuring and they are an amazing team.

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Review from J S (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the help and kindness shown to my husband whilst he was at the day centre. Also, for all the help and advice given to me - always someone ready to help.
They really do care.

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Review from Katie S (Day Care) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team are outstanding.
I would have no hesitation in recommending them. They go above and beyond to try to make everyone as happy and content as they can be.
This is a service of excellence at all times.
Thank you so much, you are all totally amazing.

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Review from H W (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to coming each time. She has made friends and enjoys the food here. They are very caring.

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Review from Helen Y (Wife of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff very friendly and helpful. There always appears to be something going on for people to join in with. It makes such a difference knowing you can have a few hours off while your loved one is being well cared for.

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Review from Olive W (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy coming to the day centre. I did not think I would mind coming here. When I have to go elsewhere, I do miss the day out and I have found staff good and fun.
They can be stern when they have to be! All good.

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Review from P T (Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband attends day centre once a week. He finds it quite nice and all staff are caring. They organise activities and craft for ones who want to join in. They do their best to encourage people to take part.

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Review from Joan C (Wife of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted very warmly and my husband is provided with tea and biscuits on arrival.


My husband is very disabled and cannot join in any activities but he enjoys looking at the TV and having a nice lunch.


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Review from T H (Granddaughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan used to love coming to the centre on a Monday and Friday, the transport was great and the only thing that wasn't as good as hers was the food (but then nan was fussy!) I only live around the corner and used to see nan go by on the bus. All the staff and manager are very friendly and kind, so
thank you xxx

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Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Highview Day Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Highview Day Centre is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) ) ÷ 22 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Highview Day Centre is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (9)

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Meet the Team (5)

Jade

Jade Perry

Job Title: Home Administrator

Joined: 2021

My name is Jade, and I have been the Home Administrator for Highview Lodge for 3 years. I love my job because I get to see the residents every day, building meaningful connections with them. I also enjoy communicating with their families and friends, ensuring everyone feels supported and informed.


I was proud to be named Employee of the Month for February, which reflects my dedication to my role. Known for my good sense of humour, I believe laughter brightens every day.


Outside of work, I am passionate about animals—especially dogs—and have a deep love for horses. I’m also a huge fan of the Saracens Rugby Team!


Andy

Andy Wilson

Job Title: Maintenance

Joined: 2024

My name is Andy, and I am the Maintenance Man at Highview Lodge. I’m new to the team, having joined just 3 and a half months ago, but I already love my job. I enjoy fixing things and helping the residents, ensuring their environment is safe, comfortable, and well-maintained.


I hold a BSc in Marine and Freshwater Biology, which reflects my passion for aquatic life. I’m an energetic person with a good sense of humour, and I love making people smile.


In my spare time, I enjoy collecting koi carp, a hobby that brings me great joy and relaxation.


Avinash

Avinash Jayan

Job Title: Care Team Leader

Joined: 2022

My name is Avinash, and I have been a Care Team Leader at Highview Lodge for 1 year and 7 months. I enjoy meeting new residents and their families and building relationships that make a difference in their lives.


I originally worked through an agency before being approached to join Highview Lodge permanently—a decision I’m proud of because it allows me to help others every day.


In my spare time, I enjoy dancing, listening to music, skateboarding, and playing football, which keeps me active and energised.


Debbie

Debbie Duffield

Job Title: Deputy Manager

Joined: 2015

My name is Debbie, and I have been one of the Deputy Managers here for 9 years. I truly enjoy helping our residents with their daily lives, ensuring they have the opportunity to live comfortably and pain-free. Supporting families is also something I find deeply rewarding.


I was honoured to receive Employee of the Month in August and am proud to have completed my Level 3 NVQ.


At 53 years old, I still love roller skating! It’s one of my favourite hobbies. In my spare time, I also enjoy making flowers for funerals, which is something I find both meaningful and creative.


Ayo

Ayo Tosin-Veve

Job Title: Deputy Manager

Joined: 2021

My name is Ayo, and I have been a Deputy Manager at Highview Lodge for 2 years and 4 months. I love helping the residents and their families, ensuring they feel supported and cared for. I am an easygoing person, always open to connecting with others and creating a positive environment.


In my spare time, I enjoy watching movies and researching new things, which helps me stay curious and engaged with the world around me.


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