Friends of the Elderly Malvern Day Care

The Lodge, 148 Graham Road, Malvern, WR14 2JW
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9.8 24 Reviews
  • Friends of the Elderly Malvern Day Care, Malvern
Friends of the Elderly Malvern Day Care in Worcestershire offers person-centred day care for people living with dementia.

There is a wide range of activities to stimulate people both socially and mentally and staff encourage people attending the centre to learn new skills.

At lunchtime, a two-course meal is provided and there are also refreshments throughout the day.

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Care Provided by Friends of the Elderly Malvern Day Care

  • Type of Service
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Shirley Bradley (Day Care Manager Worcestershire)
  • Admission Criteria
    • Younger service users may be accepted subject to assesment
    • Ages 65+

Funding & Fees Guide for Friends of the Elderly Malvern Day Care

  • Prices

  • £83 per day

  • Please contact the day care to discuss half day options and for further details.

Facilities

  • Activities
  • Gardens

Friends of the Elderly Malvern Day Care Reviews (24)

Total of 24, showing 1-20
9.8

Friends of the Elderly Malvern Day Care has a Review Score of 9.8 (9.752) out of 10, based on 11 reviews in the last 2 years. Over all time Friends of the Elderly Malvern Day Care has 24 reviews.

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Date Published

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Review from B O (Husband of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to extend my deepest gratitude for the care and attention you provided to my wife during her time with you. Your dedication, compassion and professionalism have made a significant difference in her well-being and comfort. My wife has spoken highly of the warmth and kindness she experienced
from each member of your team. You all go above and beyond to create a nurturing and supportive environment for those in your care. Thank you once again for your outstanding service for making her stay positive and enriching.


I do not, however, like your company's draconian charging system were unavoidable absence is charge at almost full rate!


Reply from Shirley Bradley, Head of Day Care Services at Friends of the Elderly Malvern Day Care

Thank you so much for taking the time to share your feedback. It means a great deal to us to know that the care and attention our team provided made such a positive impact on your wife's well-being. We greatly appreciate your kind words about our dedication and the warmth and kindness of our team. It is our mission to create a nurturing and supportive environment at Malvern Day Care, and it is wonderful to hear that we were able to meet your expectations in that regard.We sincerely appreciate your acknowledgement of our service, but we also understand your concerns regarding our fees. I would like to assure you that we strive to maintain transparency and fairness in our policies while balancing the operational costs of ensuring high-quality care at all times. Thank you once again for sharing your thoughts with us. If you would like to discuss this matter further, please do not hesitate to contact us directly at Malvern Day Care.


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Review from J T (Husband of Resident) assisted by family/friend published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time spent with you was enjoyable it allowed my wife to have a break and a chance for me to meet and share with other people. The staff were very kind caring and cheerful treating me with respect and dignity and made me feel very welcome. Thank you.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely review, we miss your cheery face in the day centre.


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Review from C R (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attended Friends of the Elderly Malvern Day Care for about a year when she was still living in her own home and continued to attend after her dementia reached the stage that she needed to move to the full-time dementia care unit at Friends of the Elderly Malvern. Going to the Lodge was the
highlight of Mum's week, and it was really helpful in providing a bridge between home and full-time care.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely review. We are so pleased that we were able to support your Mum in the day centre and also when she transitioned into our care home. It is great to still be able to see her when we do joint activities.


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Review from H K (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in the day centre. Friendly staff are very helpful with advice, I would recommend this service, it was the highlight of my dad's week.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely words it was an absolute pleasure having your dad with us and we miss him.


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Review from M S (Wife of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I found all the staff very helpful and friendly, nothing was too much for them to do if asked. Also no matter what I asked them about they would always help, if they didn't know then they would find someone who did or find an answer.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your kind words, we will miss seeing you both.


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Review from Valerie S (Wife of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I took my husband to daycare they were very friendly and made us welcome. Unfortunately, he was not ready for meeting people and playing games, etc. I hope he will in time and that he can go back there in due course.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely comments. We look forward to welcoming your husband back when he is ready to come again.


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Review from Jane B (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff always very cheerful and very helpful in a kind, caring manner.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your kind words, they are greatly appreciated.


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Review from Carol B (Wife of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attended the day centre several days a week for a number of months. He believed he was going to work to help the staff and was always happy to go.
The staff were lovely, respectful, compassionate and extremely caring towards my husband.
I cannot thank them enough for the support they
gave to both myself and my husband.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your lovely review; it was our absolute pleasure, and we miss you both.


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Review from N L (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed going to the day centre once a week. I always found staff kind and caring. Would not hesitate to recommend.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your review, your husband (and you) are missed by us all.


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Review from R E (Wife of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband went to Malvern Day Care he really enjoyed it. It was great as he was a quiet man and didn't need a lot of company. Everyone was so friendly caring and compassionate that my husband looked forward every week to attending. There was a great variety of things to do and to stimulate
the people who attended each week. I cannot speak highly enough for the team. Also, the food provided was very good.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your lovely comments about our service, it is appreciated.


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Review from S G (Wife of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys going to Friends of the Elderly. I used to take him in the car and the staff would take him in the wheelchair. He's had two strokes and has Vascular Dementia. The staff were wonderful nothing was too much for them. I have spoken to my husband and asked the questions he really would
like to go back but at the moment he has not been very well.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your lovely comments, he was a true gentleman.


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Review from Jennifer G (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved attending her time at daycare. From the moment she stepped through the door, everyone was so friendly. It was like home-from-home. The ladies (carers) were so very professional but kind at the same time. Thank you so much for all that you did for her.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your kind words. We enjoyed your mum's company, and we wish her well in her new home.


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Review from J W (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been attending the Lodge in Malvern Day Care rub by Friends of Elderly. U can highly recommend the team here and the excellent standard of care they provide. All the staff are friendly and approachable and supportive above and beyond the call of duty. Mum has undertaken various activities
which she thoroughly enjoys and is always treated with dignity and respect.

Reply from Shirley Bradley, Head of Day Care Services at Friends of the Elderly Malvern Day Care

Thank you for your lovely comments and it was a privilege to get to know her and you too! We all hope she has settled well in her new home, with lots of love, Shirley and team.


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Review from Catherine T (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoys her time at the Day Care centre. Due to her dementia, she can never remember what she has done, but she always says how lovely and kind the staff are.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely comments, they are truly appreciated. Your mother is a wonderful lady.


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Review from D V (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience he had could not have been better! Perfect in every way. Staff went above and beyond, caring, supportive, loving, fun - there are not enough words! We will miss it every day and we can never say thank you enough. Do not ever let this place close!

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your very kind words! We do miss seeing your mum and her wonderful smile.


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Review from S H (Wife of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day Care facilities were excellent. Although my husband only attended a short time, he really enjoyed it and he is someone who is not easily pleased.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for taking the time to give us such a lovely review. He is missed.


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Review from R S (Husband of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife attended day care once and was incredibly happy there all of the staff were helpful to both me and my wife.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your lovely review, she always made us smile and was a delight to support.


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Review from C W (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three days a week at the Malvern Day Care. The staff were all lovely, caring, respectful people. We felt very reassured Dad was looked after and kept safe whilst there. Staff also extended their support to my mum who desperately needed respite. Mum felt she could totally trust the staff
in every way. I would highly recommend this daycare centre, 10 out of 10 for the management and all the team.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your wonderful review. Our lives were never dull with your dad around. Please remember us to him.


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Review from Margaret W (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after extremely well, and he really enjoyed the experience and the company.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much, your lovely Husband was such a big personality in our day centre and we miss him, his stories, his laugh and his wonderful singing voice.


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Review from Eileen T (Wife of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attended from 2019 until covid lockdown, Christmas 2020. He looked forward to his two days. He was well-fed and cared for. The activities were tailored for him. He was treated with kindness and respect. I felt secure leaving him - I was treated kindly too. Had he not have died, he would have
returned and hopefully attended a third day.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your wonderful comments. We will all miss your lovely gentle husband in our day centre.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Friends of the Elderly Malvern Day Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Friends of the Elderly Malvern Day Care is calculated as follows: ( (95 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 121 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Friends of the Elderly Malvern Day Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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