3.7

Academy House Services has a Review Score of 3.7 (3.727) out of 10, based on 1 reviews in the last 2 years. Over all time Academy House Services has 1 review.

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Review from Shareen L (Mother of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience

My son went to this day centre for years. Pros - excellent staff. From the friendly administrator to the support workers who are friendly and efficient in their jobs. Cons - management can do with improvement. My son went to 2 day centres at the same time, another agency who managed to provide my son

with 1 - 1 support and provided the same service as the rest of the service users. However, Academy House did not manage to achieve this. They could not manage without 2 - 1 support and he had a shorter day than some of the service users. I never worked out why. Support workers can benefit from additional training to help the service users reach their full potential. I felt as if the more communication a service user had, the better service they received. The more able service users had longer hours at the centre and seemed to be more out and about in the community. Future goals should include providing similar support to all service users regardless of their disability.

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Current Review Score: 3.7 (3.727)

Overview of Review Score

The Review Score of 3.7 (3.727) out of 10 for Academy House Services is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 3.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 3.727 for Academy House Services is calculated as follows: ( (5 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 11 Ratings = 3.727
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

The 5 points relating to the number of Positive Reviews for Academy House Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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